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Customer Assistant Jobs in Riverside, IA (NOW HIRING)

World Wide Technology

Project Coordinator

Iowa City, IA · Remote

$24.81 - $31.01/hr

Tracking and understanding documentation deliverables for multiple small IT projects Gather documentation from the customer Assist with or manage the oversight of all aspects of project life cycle to ...

World Wide Technology

Project Coordinator

Iowa City, IA · On-site

Tracking and understanding documentation deliverables for multiple small IT projects Gather documentation from the customer Assist with or manage the oversight of all aspects of project life cycle to ...

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All JobsCustomer JobsCustomer Assistant JobsCustomer Assistant Jobs in Riverside, IA

Customer Assistant information

See Riverside, IA salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer assistant in Riverside, IA is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $21.01 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
More about Customer Assistant jobs

What cities near Riverside, IA are hiring for Customer Assistant jobs?

Cities near Riverside, IA with the most Customer Assistant job openings:

Customer Assistant jobs near you

Customer Service Representative

University of Iowa Hospitals & Clinics

Iowa City, IA • On-site

$15.75 - $21.25/hr

Full-time

Medical, Life, Retirement

Posted 10 days ago

Key responsibilities

  • Assist customers over the counter and on the phone to provide excellent customer service.

  • Review and ensure the accuracy and timeliness of data entry related to permits and sales in the system.

  • Assist in hiring, training, coaching, and scheduling student employees to ensure best practices and excellent customer service.

University Of Iowa Health Care rating

7.1

Company rating: 7.1 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

379th of 898 rated healthcare providers

Job description

Description
The University of Iowa Parking & Transportation Department is seeking a Customer Service Representative. This professional will serve as a customer service representative in a fast-paced environment interacting with a variety of individuals in a constructive and collaborative manner to provide world-class customer service. This position will review existing system processes while using them efficiently and accurately and make recommendations for improvement in addition to creating and updating standards and practices as they relate to all services provided by the Parking Services Office. This position will assist with functionally supervising student employees including providing training, performance monitoring, scheduling, shift coverage, and coaching, among other tasks as needed.
This position is not eligible for University sponsorship for employment authorization.
Duties to Include:
  • Provide excellent customer service to every customer over the counter and on the phone.
  • Ensure data entry in AIMS is accurate and timely as it relates to permit types and sales/distribution dates.
  • Assist in the ongoing enhancements of our Customer Service Representative training program for both staff and students to develop best practice standards for all functions within AIMS and to ensure excellent customer service is provided to every person, every time.
  • Assist in the hiring, training, coaching, and scheduling student staff to ensure best practice is followed in all transactions and that excellent customer service is provided to all Parking Services Customers.
  • Assist in the coordination / preparation of strategic plans that support the mission of the Parking & Transportation Department and the University of Iowa.

For a full job description, please send an e-mail to the contact listed below.
Schedule: Monday-Friday 8:00am-5:00pm
Location: West Campus Transportation Center (WCTC)
Qualifications
Required Qualifications:
  • Bachelor's degree, or equivalent combination of education and experience.
  • Experience (typically 6 months) in administrative or customer service support role.
  • Proficiency in computer software applications including Microsoft Outlook, Word, Excel.
  • Demonstrated customer service and cash handling experience.
  • Excellent written and verbal communication.
  • Demonstrated experience multitasking in fast paced environment.

Desired Qualifications:
  • Experience working in a higher education environment.
  • Functional supervisory experience.
  • Knowledge of University policies and procedures.

Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
  • Resume
  • Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Andy Brus at 319-467-1454 or andrew-brus@uiowa.edu
This position is performed fully on campus.
About Iowa:
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.

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