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Customer Assistant Jobs in Rio Rancho, NM (NOW HIRING)

Hertz

Customer Service Associate

Albuquerque, NM · On-site

$15.50/hr

Answer the phones to assist customers in a friendly, helpful and prompt manner. * Assist customers by effectively resolving all customer service issues. * Assist and coordinate customers within the ...

Optomec, Inc

Customer Support Engineer

Albuquerque, NM · On-site

Guide customers through onboarding processes and assist with installation and updating matters * Collaborate with cross-functional teams to resolve complex technical problems * Develop and maintain ...

Optomec Inc

Customer Support Engineer

Albuquerque, NM · On-site

Guide customers through onboarding processes and assist with installation and updating matters * Collaborate with cross-functional teams to resolve complex technical problems * Develop and maintain ...

Hertz

Customer Service Associate

Albuquerque, NM · On-site

$15.50/hr

Answer the phones to assist customers in a friendly, helpful and prompt manner. * Assist customers by effectively resolving all customer service issues. * Assist and coordinate customers within the ...

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Customer Assistant information

See Rio Rancho, NM salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer assistant in Rio Rancho, NM is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $20.82 per hour, depending on experience, location, and employer.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

More about Customer Assistant jobs
What are popular job titles related to Customer Assistant jobs in Rio Rancho, NM? For Customer Assistant jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Customer Assistant jobs in Rio Rancho, NM look for? The top searched job categories for Customer Assistant jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Customer Assistant jobs? Cities near Rio Rancho, NM with the most Customer Assistant job openings:
Customer Assistant jobs near you
Infographic showing various Customer Assistant job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,632 per year, or $18.6 per hour.

Customer Service Representative

Car Crafters Collision LLC

Rio Rancho, NM • On-site

$15.25 - $20.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description


As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.


We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.


Position Summary

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.


Key Responsibilities
  • Greet and assist customers in a professional and courteous manner.
  • Answer incoming phone calls, direct calls, take messages, and respond to emails.
  • Schedule appointments and coordinate with service advisors.
  • Facilitate rental car shuttle pickups and drop-offs.
  • Process payments (check and credit card) and issue receipts.
  • Maintain cleanliness of the front office and customer waiting areas.
  • Provide backup support to accounting (billing, invoicing, A/R, A/P).
  • Manage incoming/outgoing mail and deliveries.
  • Communicate effectively with customers, staff, and external partners.
  • Maintain inventory and order office supplies as needed.
  • Assist with internal messaging and run errands when required.
  • Utilize multiple software systems for scheduling, communication, and administrative tasks.
  • Support a collaborative team environment focused on customer satisfaction and quality repairs.
What We Offer
  • Team-oriented, supportive work culture
  • I-CAR Gold Class & OEM Certified facility
  • Streamlined workflow and efficient processes
  • Opportunities for professional growth and certification
  • Competitive compensation and benefits (to be discussed during the interview)
  • A commitment to safety, quality, and a positive workplace environment

Requirements


  • Previous front desk, customer service, receptionist, or administrative experience preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and familiarity with office software systems.
  • Ability to multitask and remain organized in a dynamic environment.
  • Customer service mindset with attention to detail and a positive attitude.
  • High school diploma or equivalent required.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.


As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.

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