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Customer Assistant Jobs in Milton, WI (NOW HIRING)

The Royal Group

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

You will work closely and assist the designer's team and sales team. Candidates with Customer Service experience in manufacturing or packaging industry are welcome. The Royal Group/Innovative Fiber ...

Smurfit Westrock Company

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.25 - $25.25/hr

General Information Job ID ATR65526 Posting Job Title Sr. Asst, Customer Service Locations WI Beloit Employment Type Full Time Date Posted 19-Aug-2026 Relocation Support No Description & Requirements ...

Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

General Information Job ID ATR65526 Posting Job Title Sr. Asst, Customer Service Locations WI Beloit Employment Type Full Time Date Posted 19-Aug-2026 Relocation Support No Description & Requirements ...

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

General Information Job ID ATR65526 Posting Job Title Sr. Asst, Customer Service Locations WI Beloit Employment Type Full Time Date Posted 19-Aug-2026 Relocation Support No Description & Requirements ...

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.25 - $25.25/hr

As a Senior Assistant Customer Service, you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of ...

Wisconsin

Instructional Designer - Assistant

Madison, WI · On-site

$50K - $65K/yr

Instructional Designer - Assistant Job Category: Academic Staff Employment Type: Regular Job ... Demonstrated skill and experience providing excellent customer service to internal and external ...

World Wide Technology

Project Coordinator

Whitewater, WI · Remote

$24.81 - $31.01/hr

Tracking and understanding documentation deliverables for multiple small IT projects Gather documentation from the customer Assist with or manage the oversight of all aspects of project life cycle to ...

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Customer Assistant information

See Milton, WI salary details

$14

$19

$23

How much do customer assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer assistant in Milton, WI is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $21.15 per hour, depending on experience, location, and employer.

What is a customer assistant?

A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.

What are some common challenges customer assistants face during busy periods, and how can they effectively manage them?

Customer Assistants often experience heightened pressure during peak hours, such as holidays or promotional events, when customer volume increases significantly. Managing long queues, addressing diverse customer needs, and maintaining a positive attitude can be challenging. Effective strategies include staying organized, communicating clearly with both customers and teammates, and prioritizing tasks based on urgency. Many employers provide training and encourage teamwork to help Customer Assistants navigate these busy times successfully.

What are the key skills and qualifications needed to thrive as a customer assistant, and why are they important?

To thrive as a Customer Assistant, you need strong interpersonal skills, basic literacy and numeracy, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and sometimes basic CRM software is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in customer-facing situations. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction.

What is the difference between Customer Assistant vs Retail Associate?

AspectCustomer AssistantRetail Associate
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; sales and customer service training
Work EnvironmentRetail stores, supermarkets, department storesRetail stores, supermarkets, shopping centers
Employer & Industry UsageCommonly used in retail and customer service sectorsWidely used in retail, grocery, and department stores
Common Search & Comparison IntentCustomer service, in-store assistance, sales supportSales, customer service, product assistance

Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.

What skills do you need to be a customer assistant?

A customer assistant needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, basic numeracy, and be able to handle cash transactions and use point-of-sale systems. Reliability, patience, and a positive attitude are also important for providing good customer service in a retail environment.
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Customer Assistant jobs near you

Customer Service Representative

schwarzpartners

Lake Geneva, WI • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 hours ago

Key responsibilities

  • Take and process customer orders, including order changes, and record them accurately and timely.

  • Handle customer inquiries and feedback, follow-up with internal personnel as needed, and communicate order status to customers and sales representatives.

  • Assist sales personnel and coordinate with internal teams to ensure order fulfillment, inventory availability, and on-time deliveries.

Job description

Innovative Fiber, a TRG company and subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Elkhorn, WI facility. As a Customer Service Account Representative, you will be responsible for taking and processing customer orders, addressing customer’s inquiries and feedback. You will work closely and assist the designer’s team and sales team.

Candidates with Customer Service experience in manufacturing or packaging industry are welcome. 

The Royal Group/Innovative Fiber’s mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

  • Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
  • Place orders for materials and supplies to be used in production on a timely basis.
  • Analyze monthly usages and re-stocking per customer.
  • Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
  • Manage and Maintain customer files.
  • Process new items and purchase orders.
  • Coordinate accounting credits.
  • Record and distribute customer order changes.
  • Email confirmations to customers.
  • Assist sales personnel as appropriate to generate supplemental sales.
  • Track warehouse items to ensure availability following minimum/maximum supplies levels.
  • Regular and predictable attendance required.
  • Complies with company policies and procedures.
  • Additional duties as assigned by management.
  • Internally track orders to help ensure on time deliveries, extreme follow through.
  • Communicate to sales representative if their customer is in jeopardy of being late with deliveries.
  • Comply with all company issued trainings within the specified times.

REQUIRED EDUCATION / EXPERIENCE:

  • Minimum of 2 years’ previous customer service experience. Packaging industry or manufacturing CS experience is a plus.
  • A combination of education and/or work-related experience also fully qualifying. 
  • High school diploma or GED required.

PREFFERED EDUCATION / EXPERIENCE:

  • Previous background in corrugated, paper, or similar manufacturing environments.
  • College education preferred but not required.

REQUIRED SKILLS & ABILITIES:

  • Excellent verbal and written communication skills.
  • Proficient skills in Microsoft Office.
  • Customer Service Software skills.
  • Proficient Data Entry Skills.
  • Strong Organizational, detail oriented and analytical skills.
  • Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
  • Email and phone etiquette is required.
  • Excel spreadsheet knowledge, preferred.
  • Ability to write business professional emails, preferred.
  • Experience working with databases such as Amtech Software.

 

AS AN INDUSTRY LEADER, INNOVATIVE FIBER OFFERS:

  • Year-round employment for job stability.
  • Opportunities for growth, training, and career advancement.
  • Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
  • A clean facility, featuring state-of-the-art technology.
  • A respectful, empowering, team-oriented and employee-friendly environment.
  • Innovative Fiber truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Apply