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Customer Service Representative Jobs in Milton, WI

QPS

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

Customer Service Representative We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

ADAM'S

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

U-Haul

Customer Service Representative

Beloit, WI

$15/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Milton, WI

Customer Service Representative information

See Milton, WI salary details

$9

$17

$25

How much do customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service representative in Milton, WI is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Milton, WI?

The most popular types of Customer Service Representative jobs in Milton, WI are:

What are popular job titles related to Customer Service Representative jobs in Milton, WI?

For Customer Service Representative jobs in Milton, WI, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Milton, WI look for?

The top searched job categories for Customer Service Representative jobs in Milton, WI are:

What cities near Milton, WI are hiring for Customer Service Representative jobs?

Cities near Milton, WI with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Milton, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,382 per year, or $18 per hour.

Customer Service Representative

Elkhorn, WI • On-site

QPS
See more jobs at QPSexternal

$16.50 - $22.50/hr

Other

Posted 11 days ago

Job description

Customer Service Representative

We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service professionals with experience handling quoting, order entry, and ERP systems. The Customer Service Representative will serve as a key point of contact for customers, dealers, and vendors while managing inquiries, preparing quotes, processing orders, and ensuring clear and timely communication throughout the order lifecycle. This is a direct hire opportunity on 1st shift.

Customer Service Representative Responsibilities include but are not limited to:

  • Serve as a primary point of contact for customers, dealers, and vendors
  • Respond to customer inquiries in a timely, professional, and solutions-oriented manner
  • Prepare accurate quotes and process customer orders and purchase orders
  • Provide pricing, product information, and order status updates
  • Enter and maintain customer orders accurately within ERP and CRM systems
  • Communicate backorders, short shipments, and other order-related issues to customers
  • Maintain accurate and complete customer and project information
  • Distribute customer correspondence related to order entry and order updates
  • Investigate and resolve customer concerns, complaints, and order discrepancies
  • Collaborate with internal departments to ensure timely fulfillment and shipment of orders
  • Maintain detailed and accurate records of customer interactions and transactions
  • Prepare and distribute reports as requested by management
  • Proactively communicate with customers regarding order status and potential delays
  • Identify potential issues and communicate appropriate solutions
  • Provide a high level of customer service and professionalism in every interaction
  • Demonstrate strong teamwork and collaboration across departments
  • Maintain a high level of accuracy when entering orders, pricing, and customer information
  • Manage multiple priorities effectively in a fast-paced environment
  • Meet deadlines and respond promptly to customer needs
  • Demonstrate strong organization and attention to detail
  • Take initiative to identify and resolve customer issues
  • Continuously look for ways to improve the customer experience and internal processes
  • Maintain regular, reliable, and predictable attendance
  • Remain available and actively engaged during scheduled working hours to support customers and business operations

Customer Service Representative Requirements:

- High school diploma or equivalent

- Previous customer service experience preferred

- Experience with quoting and order entry

- ERP experience

- Experience with Microsoft Dynamics Customer Experience and/or Business Central is highly preferred

- Strong verbal and written communication skills

- Excellent organizational and problem-solving abilities

- Ability to manage multiple priorities in a fast-paced environment

- Proficiency with Microsoft Office and CRM systems

- Strong computer skills and ability to learn new software systems

- Ability to work independently while also contributing effectively to a team

- Extended periods of sitting and computer use

- Frequent use of telephone and computer systems

- Ability to occasionally lift up to 15 pounds

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