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Customer Advisor Jobs in Ohio (NOW HIRING)

Valvoline

Customer Service Advisor

Canton, OH · On-site

$17.75/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

OH · On-site

$17.75/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

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All JobsCustomer Advisor JobsCustomer Advisor Jobs in Ohio

Customer Advisor information

See Ohio salary details

$13

$29

$85

How much do customer advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer advisor in Ohio is $29.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $32.21 per hour, depending on experience, location, and employer.

What is a customer advisor?

Customer Advisors are professionals who assist clients by providing information about products or services, resolving issues, and ensuring customer satisfaction. They typically work in retail, banking, or call center environments, handling inquiries, complaints, and sometimes sales. Their main goal is to maintain positive relationships between the company and its customers, often acting as the first point of contact. Good communication, problem-solving skills, and patience are essential for this role.

How does a customer advisor typically collaborate with other departments to resolve customer issues?

Customer Advisors often act as the first point of contact for customers and may need to collaborate with teams such as technical support, billing, or product management to resolve more complex issues. This collaboration usually involves documenting customer concerns clearly, escalating cases when necessary, and following up to ensure timely resolution. Advisors must communicate effectively across departments, balancing customer expectations with internal processes. Building strong relationships with colleagues in other teams can help streamline problem-solving and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer advisor, and why are they important?

To thrive as a Customer Advisor, you need strong communication skills, product knowledge, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telecommunication systems is commonly required. Exceptional problem-solving abilities, patience, and a customer-focused attitude are standout soft skills in this role. These skills ensure positive customer experiences, effective issue resolution, and contribute to the overall success and reputation of the business.

What is the difference between Customer Advisor vs Customer Service Representative?

AspectCustomer AdvisorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in sales or communicationHigh school diploma; customer service training often provided
Work EnvironmentRetail stores, call centers, financial institutionsCall centers, retail, online support
Employer & Industry UsageRetail, banking, insurance, telecomRetail, hospitality, tech support, banking
Common Search & Comparison IntentUnderstanding sales and advisory rolesCustomer support and problem-solving

While both roles involve assisting customers, a Customer Advisor typically focuses on sales, product recommendations, and building customer relationships, often in retail or financial sectors. A Customer Service Representative primarily handles inquiries, complaints, and support issues, emphasizing problem resolution. The roles overlap in customer interaction but differ in their primary objectives and work environments.

Is customer service a stressful job?

Customer Advisor roles can be stressful due to handling difficult customer interactions, meeting performance targets, and managing high call volumes. Success in the role often depends on strong communication skills, patience, and the ability to stay calm under pressure.

What are popular job titles related to Customer Advisor jobs in OH?

For Customer Advisor jobs in OH, the most frequently searched job titles are:

Customer Advisor jobs near you
Infographic showing various Customer Advisor job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $61,769 per year, or $29.7 per hour.

Customer Service/Service Advisor

Boss Truck Shops, Inc

Hubbard, OH • On-site

$16 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Boss Truck Shops rating

4.3

Company rating: 4.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

361st of 374 rated vehicle maintenance

Job description

Overview
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
  • Greets customers promptly and provides friendly competent customer service.
  • Coordinates the service center's scheduling and workflow.
  • Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
  • Answers customer questions about service outcomes and consults with the Technicians as needed.
  • Understands marketing and sales strategies to finalize all transactions.
  • Consults with Technicians about needed repairs and communicates those needs with the customer.
  • Comprehends the industry needs by increasing knowledge of products and services.
  • Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
  • Responsible for keeping all customer facing items cleaned, stocked, and up to date.
  • Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
  • Maintains a complete understanding of the Boss Shop Warranty process.
  • Assigns work to all technicians within the guidelines of the company.
  • Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
  • Reports for work in a timely manner when scheduled.

Additional Job Duties:
  • Assists with other duties as assigned.

Supervisory Responsibilities:
  • This job has no supervisory responsibilities.

Qualifications
Education and/or Experience (include certs or licenses needed):
  • Retail or guest service experience preferred.

Minimum Qualifications:
  • Valid Driver's license and insurable to drive.
  • Able to maintain working knowledge of parts inventory.
  • Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
  • Able to work on the computer system efficiently.
  • Ability to read, write and perform math skills.
  • Must possess a positive, enthusiastic attitude.
  • Must be flexible with the ability to adapt to change when required.
  • Demonstrates excellent communication skills.
  • Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
  • Must have reliable transportation and phone.
  • Must be able to communicate in English. - IF APPLICABLE
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
  • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.

What Boss Truck Shops employees say

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