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How much do customer accounts associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer accounts associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Accounts Associate, and why are they important?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a Customer Accounts Associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by Customer Accounts Associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
What cities are hiring for Customer Accounts Associate jobs? Cities with the most Customer Accounts Associate job openings:
What are the most commonly searched types of Customer Accounts jobs? The most popular types of Customer Accounts jobs are:
What states have the most Customer Accounts Associate jobs? States with the most job openings for Customer Accounts Associate jobs include:
Customer Accounts Associate jobs near you

Customer Accounts Associate

Indy Leasing dba Aarons

Vincennes, IN • On-site

$12.50 - $17.25/hr

Other

Posted 26 days ago

Job description

Primary Responsibilities

  • The Acquisition and Maintenance of Customers.
  • Monitor and recommend payment frequency changes to the General Manager.
  • Immediate contact of all customers who have not renewed their lease agreement(s).
  • Act as a customer counselor who resells the benefits of timely lease agreement renewal payments.
  • Document all customer promises and update customer information in the store computer system.
  • Monitor the accuracy of customer classifications according to customer payment history and habits.
  • Payment frequency changes to General Manager based on customer payment history.
  • Maintain updated accurate customer information.
  • Clean and certify merchandise in the Certification Zone for all items personally returned.
  • Complete and maintain weekly truck maintenance sheet and route sheets daily.
  • Supervise, develop and schedule the activities of Accounts Advisers.
  • Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement.
  • Update goal board daily.
  • Assist on deliveries and returns.
  • Safely operates company vehicle.
  • Load, secure and protect product in company vehicle.
  • Other tasks as assigned by management.

Position requires

  • Position routinely requires lifting, loading, and “dollying” merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
  • Good communication and interpersonal relationship skills, strong telephone etiquette and skills
  • Good organizational skills, professional appearance, and good driving skills

Pre-employment

Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required DOT testing

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