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Customer Accounts Associate Jobs in Arizona (NOW HIRING)

CoolSys

Customer Accounts Representative

Phoenix, AZ · On-site

$23/hr

With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs ... Responsibilities The Customer Accounts Representative is responsible for processing and completion ...

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Customer Accounts Associate information

What is the role of a customer accounts associate?

A customer accounts associate manages customer accounts by processing transactions, updating account information, and resolving account-related issues. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure customer satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a customer accounts associate?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a customer accounts associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by customer accounts associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
What are the most commonly searched types of Customer Accounts jobs in Arizona? The most popular types of Customer Accounts jobs in Arizona are:
What cities in Arizona are hiring for Customer Accounts Associate jobs? Cities in Arizona with the most Customer Accounts Associate job openings:
Customer Accounts Associate jobs near you

Customer Accounts Representative

CoolSys - Refrigeration and HVAC Systems

Phoenix, AZ • On-site

$23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

61st of 278 rated repair and maintenance companies

Job description

Overview
CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.
Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.
CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
No wonder Newsweek named CoolSys one of America's Greatest Workplaces!
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
  • Competitive pay: $23/HR
  • Benefits: Medical, Dental, Vision and Prescription coverage.
  • Paid vacation, holidays, and floating holiday.
  • 401(K) with Company match.
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
  • Tuition reimbursement.
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
  • Pet Insurance.
  • Legal Plan, and ID Theft Protection.
Responsibilities
The Customer Accounts Representative is responsible for processing and completion of open service calls of assigned customers/accounts using third party online systems in a prompt, accurate, and professional manner and following customers' requirements and company standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Administers and processes service calls in line with customer's requirements.
  • Ensures accurate and timely data entry of service calls from opening till completion.
  • Manages open service calls progress and "after-the-fact" quotes to ensure completion rate in the system at 90% or over, there should be no more than 10% of calls rejected or disputed.
  • Escalates any customer/account issues, problems and exceptions to the Customer Account Specialist.
  • Submits quotes and communicates service calls progress with customers in accordance with contract requirements.
  • Carries out all responsibilities in an honest, ethical and professional manner.
  • Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
  • Performs other duties as assigned.
Qualifications
Education / Training
  • High school diploma, GED, or completion of Business/office vocational training.
  • AA degree a plus.
Work Experience / Skills
  • 2+ years of data entry and/or office-based customer service experience preferred.
  • Ability to be punctual and dependable.
  • Ability to manage multiple service calls, set and balance competing priorities with good organizational skills and ability to multitask.
  • Ability to solve problems and apply good judgement.
  • Excellent verbal/nonverbal and written communication skills.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers and colleagues.
  • Ability to use typical business tools including MS Word, MS Excel, Outlook, online databases, etc.
  • Ability to understand and follow customers' contract, score cards, etc.
  • Ability to work constructively in a team environment and follow instructions from superiors.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
  • Ability to use typical business tools including E-Mail, Word, Excel, etc.

Join Us
Today, there are 27 different companies that make up the CoolSys family of brandsOur valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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CoolSys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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