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Customer Accounts Associate Jobs (NOW HIRING)

Freight Wizards LLC

Customer Account Associate

Chicago, IL · On-site

$45K - $60K/yr

Vision insurance Customer Account Associate Are you looking for a high-energy, rewarding sales career where your efforts directly impact your paycheck? We're on the hunt for a driven Customer Account ...

Amprius Technologies

Accounts Receivable Associate

Fremont, CA · On-site

$20.75 - $26.75/hr

Accounts Receivable Associate Amprius Technologies is a leading manufacturer of high-energy and ... Monitor customer accounts and follow up on outstanding balances * Conduct collections activities ...

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How much do customer accounts associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer accounts associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Accounts Associate, and why are they important?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a Customer Accounts Associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by Customer Accounts Associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
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What are the most commonly searched types of Customer Accounts jobs? The most popular types of Customer Accounts jobs are:
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Customer Accounts Associate jobs near you

Strategic Accounts Associate

Schindler Group

Holland, OH • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Location: Holland, OH, United States
Job ID: 88835
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Strategic Accounts Associate
Your main responsibilities
This position follows Pacific Time Zone business hours (10:00 AM-7:00 PM ET) and may be based in any Schindler office across the United States.
The primary function of this position is to review, update, and process Work Order requests submitted by customers utilizing Third Party Work Order Management Systems. This role ensures accurate data entry, timely updates, and seamless coordination between internal teams and external customer platforms to maintain service accuracy and operational efficiency.
ESSENTIAL FUNCTIONS:
• Process a fast paced, high volume of emailed Work Order requests submitted by customers utilizing Third Party Work Order Management Systems, ensuring accurate updates and timely workflow execution.
• Provide courteous, friendly, and efficient customer service via telephone, email, and Work Order communications to both external and internal customers, ensuring consistent, helpful, and solution focused support.
• Provide timely and reliable follow up on all open Work Order requests, maintaining organized tracking and ensuring efficient resolution.
• Serve as a priority customer concierge by coordinating between Schindler service, sales, and management teams to schedule service requests, repair upgrades, testing, proposals, and other customer needs submitted through Third Party Work Order systems.
• Coordinate with Field Staff and Strategic Account Managers to manage customer expectations by monitoring work order SLAs and maintaining clear communication with customers through detailed work order notations.
• Follow the Standard Escalation Procedure to address and resolve open customer concerns promptly and effectively.
• Provide regular reports on open customer requests to both internal and external stakeholders using Microsoft Excel, ensuring accurate data tracking and clear visibility into request status.
• Upload sales proposals to Third Party Work Order systems on behalf of Schindler sales staff and promptly notify sales and superintendent teams when customer responses are received.
• Participate in customer conference calls alongside Strategic Account Managers and Priority customers, providing updates, addressing inquiries, and supporting effective communication.
What you bring
Minimum Education Level: High School Graduate
Other Special Requirements:
ELEC/MECH Engineering, drawing and BOM
Manufacturing process, equipment, routing
Multiple task management and project management
Problem solving skills or lean six sigma
FUNCTIONAL/TECHNICAL EXPERTISE
1. Engineering understanding (mechanical and electrical; print reading)
2. Supply Chain and Industrialization knowhow and experience
3. Analytical competency (data mining, problem analysis; strong Excel skills) (1-3 years)
4. Strong communication and interpersonal skills
5. SAP knowledge of material management, including design and implementation
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.

We Elevate... Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
We Elevate
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