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How much do customer accounts associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer accounts associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the role of a customer accounts associate?

A customer accounts associate manages customer accounts by processing transactions, updating account information, and resolving account-related issues. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure customer satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a customer accounts associate?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a customer accounts associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by customer accounts associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
What cities are hiring for Customer Accounts Associate jobs? Cities with the most Customer Accounts Associate job openings:
What are the most commonly searched types of Customer Accounts jobs? The most popular types of Customer Accounts jobs are:
What states have the most Customer Accounts Associate jobs? States with the most job openings for Customer Accounts Associate jobs include:
Customer Accounts Associate jobs near you

Accounts Receivable Associate

ACD Distribution

Middleton, WI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Company Description
Since 1993, ACD has been a leader in providing a distribution channel for over 350 vendors and manufacturers, as well as over 3,000 customers. With a high level of vendor and customer satisfaction, we have enjoyed a steady increase in sales over the years. We offer competitive salaries, medical, dental, vision, company-paid life and disability insurance, Earned Time Off, 401k, employee discount, and room for advancement. Join our team and help us "deliver fun"!
Job Description
ACD Distribution, a leader in the hobby, game and toy industry has an opening for an Accounts Receivable Associate in Middleton, WI. If you enjoy working with people, strive for results and customer satisfaction, and work well independently, then ACD is your employer of choice!
As an Accounts Receivable Associate, you are responsible to secure revenue by verifying and posting receipts, resolving discrepancies, and maintaining customer accounts all on a timely basis.
Overall Responsibilities:
  • Post customer payments by recording cash, checks, and credit card transactions.
  • Process and send all necessary customer statements, invoices, and credit memos.
  • Maintain accurate customer account information.
  • Investigate and rectify customer account discrepancies.
  • Respond to customer inquiries in a professional and positive manner.

Qualifications
Qualifications:
  • High School Diploma or GED required, Accounting Degree a plus
  • Excellent verbal and written communication skills
  • Strong organization skills and the ability to work independently
  • Prioritize and manage tasks effectively
  • Proficient in Microsoft Office

Additional Information
Compensation
  • Base rate: $18.00 per hour
  • Medical, dental, and vision insurance, company-paid life and disability insurance, Earned Time Off, and 401k retirement plan offered. Employee discount available.

To Apply: e-mail your resume. Join our team and help us "deliver fun"!
ACD will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, veteran status, or other characteristics protected by law.

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