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Customer Accounts Associate Jobs in Minnesota (NOW HIRING)

T S I

Customer Accounts Administrator

Shoreview, MN · On-site

$50K - $56K/yr

Desired * 2-year degree (technical or Associates) with one year of experience in customer master data management, accounts receivable, or customer support Knowledge, Skills and Abilities * Strong ...

VivaQuant, Inc.

Accounts Receivable Associate

Arden Hills, MN · On-site

$19.25 - $24.75/hr

The associate also maintains clinic and account information, manages service initiation, and ... Billing of Customers - Comprehension of multiple, layered, and complex billing cycles (subscription ...

Douglas

Accounts Receivable Technician

Alexandria, MN · On-site

$19.50 - $25.75/hr

Prepare and process customer invoices and maintain accurate accounts receivable records. * Apply ... Requires an Associate's degree in Business or Accounting with one year of relevant work experience ...

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Customer Accounts Associate information

What does a customer accounts associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What are the key skills and qualifications needed to thrive as a customer accounts associate?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What are some common challenges faced by customer accounts associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What is the role of a customer accounts associate?

A customer accounts associate manages customer accounts by processing transactions, updating account information, and resolving billing or service issues. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure customer satisfaction and accurate account handling.

What are the most commonly searched types of Customer Accounts jobs in Minnesota?

The most popular types of Customer Accounts jobs in Minnesota are:

Customer Accounts Associate jobs near you

Customer Accounts Administrator

T S I

Shoreview, MN • On-site

$50K - $56K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Who Are We?Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
Customer Accounts Administrator at TSI
The Customer Accounts Administrator is responsible for creating, maintaining, and governing customer accounts in SAP, monitoring and managing customer-facing portals and supporting TSI.com registrations. This role ensures data accuracy, compliance, and smooth onboarding while serving as a bridge between Sales, Finance, Customer Support, and IT. The administrator will own end-to-end processes for customer master data, portal access, and updates, enabling clean transactions, timely billing and excellent customer experience.
What Will You Do?
In order to grow and build a successful career with TSI, you will be responsible for:
  • Create and maintain customer master data (e.g., sold-to, ship-to, bill-to) in SAP. Ensure CRM data is consistent with ERP data. Execute data governance standards: naming conventions, duplicate prevention, and documentation of change history.
  • Manage account onboarding workflows, approvals, and checklists with Sales/Finance/Legal (e.g., credit checks, tax certificates).
  • Troubleshoot order-to-cash issues caused by master data (pricing, credit blocks, EDI mapping, billing failures).
  • Perform periodic data audits and cleansing; manage mass updates via SAP tools (LSMW/MDG) or controlled templates.
  • Administer customer portal accounts (e.g., Ariba, Coupa): user setup, access controls, profile updates, and credential management. Maintain portal content: contact info, payment methods, remittance details, product catalogs, etc.
  • Monitor portal notifications and queues (e.g., onboarding tasks, RFQs, PO acknowledgements, ASN/EDI status) to ensure timely response. Partner with TSI accounting team to ensure timely invoice processing via portals.
  • Act as primary liaison for customers' portal administration queries and self-service enablement. Track and resolve portal errors, submission failures, or configuration gaps; coordinate with IT on SSO or integration issues.
  • Partner with Sales, Accounting, Customer Support, and IT on onboarding, account changes, and process improvements.
  • Develop and maintain SOPs, knowledge base articles, and training materials for internal stakeholders.
What Do You Need?
Required
  • High School diploma or GED with three years' experience in customer master data management, accounts receivable, or customer support.
  • Demonstrated experience working in SAP Customer Master; familiarity with customer procurement portals or Business-to-Business(B2B) e-commerce platforms (e.g., Ariba, Coupa).
Desired
  • 2-year degree (technical or Associates) with one year of experience in customer master data management, accounts receivable, or customer support
Knowledge, Skills and Abilities
  • Strong customer service orientation with active listening and a solutions-focused approach
  • Clear and professional verbal and written communication skills, with the ability to convey technical data concepts to non-technical stakeholders
  • Proven ability to manage competing priorities and multiple workflows with accuracy and within deadlines
  • High degree of integrity, discretion, and accountability in handling sensitive customer data
  • Strong data management skills, including attention to detail, data quality standards, and audit readiness
  • Working knowledge of manufacturing and service delivery environments, including order-to-cash processes
  • Familiarity with B2B sales and customer account management practices
  • High proficiency with Microsoft Office, particularly Excel for data validation, reconciliation, and reporting
What Can We Give You?At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Pay & Benefits:
Competitive market salary from $50,000 - $56,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
Benefits:
  • Health Insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement Plan: 401(k) with company match.
  • Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
  • Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

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