Customer Account Analyst Jobs (NOW HIRING)

Job Description
STGi is currently seeking a Financial Account Analyst to support our Federal Occupational Health (FOH) contract in Rockville, MD.
*Position type: Hybrid
JOB SUMMARY:
The Financial Account Analyst is trained in basic accounts receivable, GAAP, basic knowledge of appropriation law, duties include an administrative review of Inter-Agency Agreements (IAA), monitoring of the spend rate, a collection of rejected bill and coordination of resolution, providing various billing reports to customers, responding to finance office and program managers. Partners with Operation leads, Account Executives, Program Managers for Federal Occupational Health (FOH) services areas.
ESSENTIAL FUNCTIONS:
• Address funding issues (missing, outstanding, or short funding) with customers, project funding required for remainder of fiscal year, provide reports to customers (as requested), address, research, and resolve billing issues, at month end--review charges for per capitated agreements and validate funds availability for all service areas, respond to general customer services inquiries, assist account executives and operational leads in maintaining customer relationships
• Work with FOH program manager to review and recommend financial adjustment to customer proposed funding based on actual services being requested
• Explain recommendations for financial adjustments to customer funding requests based on actual services
• Review customer funding proposals for completeness, accuracy, and compliance with FOH policies, procedures and applicable regulations
• Responsible for the review and analysis of customer budgets to identify trending patterns and/or anomalies in expenditures
• Routinely monitor customer spending to ensure appropriate draw down against billing charges for services
• Inform FOH program staff of status and availability of customer funds for services
• Communicate analyses results of customer accounts effectively
• Deobligation Activities closeout of IAA includes research deobligation funding requests provided by customer and resolve if determined that information customer provides does not match FOH record. Confirm funding amounts provided by customer match numbers in FOH system of record, check FOH system for pending charges against funding to be de-obligated. Contact Operations Lead (Fee for Service only) to confirm all charges for given fiscal year have been entered into FOH system. Route deobligation request to designated team member for review and routing to signatory official. Return executed deobligation request to customer, upload deobligation form to funding in FOH system, adjust allocations and value of de-obligated funding to match document that was executed (obligations/allocations and de-obligations, FOH information system data entry, obtain signature)
• Enter funding levels and revenue estimates for customers in FOH information system; accounts receivable/chargeback/credit card reject resolution which may include coordination of communication among customer and various FOH divisions; assist customers with status reports; charge quality assurance as related to per capita calculations and/or funds availability; run utilization reports; evaluation/ notification/review of population changes with per capita manager (service delivery manager) and finance manager for operational division;
• Assist in the preparation for customer meetings; Financial Information Packet mailed to customer and received via secure fax; evaluation/notification/review of billing errors with operating division representatives.
• Prepare summary reports or other reports as needed.
Required Skills
REQUIRED EXPERIENCE AND SKILLS:
• One (1) year experience in customer service health related field or three (3) years' experience in customer account management service (to include account receivable activity)
• MS Office (Intermediate EXCEL skills and basic WORD), customer relations, ability to learn new systems
• Works well independently and as a team member, excellent communication skills (verbal and written), leadership, and organizational skills.
• Excellent organizational skills, including attention to detail and follow-through, the ability to prioritize and manage multiple projects simultaneously, are required, and an understanding of internal and external customer service as demonstrated on the resume.
Required Experience
REQUIRED EDUCATION:
• Minimum Qualifications: Associate's degree in related field (i.e., Accounting) or Bachelor's Degree
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: N/A
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Pay rate: Starting at $25/hour
STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.
STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.
STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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