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Customer Account Analyst Jobs (NOW HIRING)

Saviance

Customer Account Analyst

Summit, NJ · On-site

Customer Account Analyst This position will provide a 1:1 relationship with the Influenza Sales Team, assisting in all reporting and validation tasks required operationalizing signed customer ...

Edgewell

Customer Account Analyst

Saint Louis, MO · On-site

$48K - $72K/yr

Customer Account Analyst Location: St. Louis, MO, US Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global ...

CSL

Sr. Customer Account Analyst

Summit, NJ · On-site

$80K - $95K/yr

Analyze accounts for contract adherence while ensuring services are aligned with the goals of the account * Partner with customer service teams to resolve account issues * Work with the finance ...

Priority Global Express Inc

Account Analyst

El Paso, TX · On-site

The position of Account Analyst includes account maintenance for current and new customers. Duties include the following: *Invoicing *Collections *Data entry *Reports and other administrative duties ...

Apply Early

KeHE Distributors, LLC

Account Analyst

Battle Creek, MI

$48K - $71K/yr

Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing ...

KeHE Distributors, LLC

Account Analyst

Lansing, MI · On-site

$48K - $71K/yr

Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing ...

KeHE Distributors, LLC

Account Analyst

Kalamazoo, MI

$48K - $71K/yr

Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing ...

KeHE Distributors, LLC

Account Analyst

Grand Rapids, MI

$48K - $71K/yr

Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing of ...

Apply Early

KeHE Distributors, LLC

Account Analyst

Grand Rapids, MI

$48K - $71K/yr

Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing ...

Max Distributing

Sales & Account Analyst

Wichita, KS · On-site

$60K - $69K/yr

We pride ourselves on speed, execution, customer service, and helping our retail partners succeed. As we continue to grow, we are looking for a Sales & Account Analyst to support our sales team ...

Apply Early

KeHE Distributors, LLC

Account Analyst

Grand Rapids, MI

$48K - $71K/yr

Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing ...

Max Distributing

Sales & Account Analyst

Little Rock, AR · On-site

$60K - $69K/yr

We pride ourselves on speed, execution, customer service, and helping our retail partners succeed. As we continue to grow, we are looking for a Sales & Account Analyst to support our sales team ...

Apply Early

Max Distributing

Sales & Account Analyst

Wichita, KS · On-site

$60K - $69K/yr

We pride ourselves on speed, execution, customer service, and helping our retail partners succeed. As we continue to grow, we are looking for a Sales & Account Analyst to support our sales team ...

Apply Early

KeHE Distributors, LLC

Account Analyst

Grand Rapids, MI · On-site +1

$48K - $71K/yr

Primary Responsibilities The Account Analyst assists both the KeHE Account Manager and Customer's personnel with the compilation, processing and analysis of data as related to the sales and marketing ...

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Customer Account Analyst information

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How much do customer account analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer account analyst in the United States is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.05 per hour, depending on experience, location, and employer.

Is an accounting analyst an entry level?

A Customer Account Analyst role is typically considered entry-level or early-career, often requiring basic analytical skills and familiarity with customer data. However, the specific level can vary depending on the company and the complexity of the responsibilities involved.

What jobs in the US pay 300,000 a year?

For a Customer Account Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or managerial responsibilities. High salaries in this field are often found in senior or executive roles, or in industries with high compensation standards such as finance or technology. Most customer account roles offer lower base salaries, with higher earnings possible through bonuses or commissions in related sales positions.

What are the key skills and qualifications needed to thrive as a Customer Account Analyst, and why are they important?

To thrive as a Customer Account Analyst, you need strong analytical skills, attention to detail, and a background in finance, business, or a related field. Familiarity with CRM software, data analysis tools like Excel or Tableau, and occasionally ERP systems is typically required. Excellent communication, problem-solving abilities, and customer service orientation are valuable soft skills in this role. These skills are crucial for accurately managing customer accounts, resolving issues efficiently, and supporting business growth through data-driven decisions.

What is the difference between Customer Account Analyst vs Customer Service Representative?

AspectCustomer Account AnalystCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, finance, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, analyzing customer data and accountsCall centers, retail, or office environments assisting customers directly
Employer & IndustryFinancial services, telecommunications, retailRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding analytical roles in customer account managementCustomer support and service roles

The main difference is that Customer Account Analysts focus on analyzing customer data, managing accounts, and supporting strategic decisions, often requiring analytical skills and relevant degrees. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. Both roles are vital in customer-focused industries but serve different functions within the customer experience.

What jobs pay 200,000 a year in the USA?

For a Customer Account Analyst, reaching a $200,000 annual salary typically requires extensive experience, advanced skills in data analysis and customer relationship management, and often a senior or managerial position within large organizations. High-paying roles in related fields may include senior financial analysts, sales directors, or specialized consultants, often requiring relevant certifications and a strong track record of performance.

What does a customer account analyst do?

A customer account analyst manages and analyzes customer account data to ensure accuracy, resolve issues, and improve service quality. They often use database tools and communicate with clients to address account discrepancies and support business operations.

What are some typical challenges Customer Account Analysts face when managing multiple client accounts?

Customer Account Analysts often juggle several client accounts simultaneously, which can present challenges such as prioritizing urgent issues, maintaining accurate records, and ensuring timely resolution of customer inquiries. Effective communication and time management are crucial to balance competing demands and build strong client relationships. Analysts also collaborate closely with sales, finance, and support teams to deliver tailored solutions and address account-specific concerns, making adaptability and teamwork key to success in this role.
More about Customer Account Analyst jobs
What states have the most Customer Account Analyst jobs? States with the most job openings for Customer Account Analyst jobs include:
What job categories do people searching Customer Account Analyst jobs look for? The top searched job categories for Customer Account Analyst jobs are:
Customer Account Analyst jobs near you
Infographic showing various Customer Account Analyst job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $55,833 per year, or $26.8 per hour.
Customer Account Analyst

Customer Account Analyst

Saviance

Summit, NJ • On-site

Other

Posted 28 days ago

Job description

Customer Account Analyst

This position will provide a 1:1 relationship with the Influenza Sales Team, assisting in all reporting and validation tasks required operationalizing signed customer contracts both during and outside of the primary shipping season. Required to perform high end review and analytics for a set group of customer accounts each year.

Major Accountabilities

Review and assess contracts to ensure that they can be operationalized effectively. Work directly with the Sales Team to resolve any issues pertaining to fulfilling customer requests. Create or update all departmental procedures several times a year to ensure that all team members are following the most up to date and accuracy processes. Confirm all pricing in an SAP system to ensure accuracy to contracts for over 90 accounts. Correctly answer customer questions regarding to invoices and reissue inaccurate invoices if required. Quality check all orders entered for their select group of accounts; analyzing billing, shipping, and quantity prior to orders being shipped out. Identify all EDI IDOC issues on incoming orders or customer accounts are work with the customer and IT to resolve in a timely manner. Release all approved orders to the warehouse for shipment to customers. Guarantee that all released orders for their assigned account list ship out, accurately, on-time, and within the approved allocation window. Perform routine reports and analysis on customer's delivery requirements and financial situations, including ensuring adequate credit lines and inventory levels to avoid shipment delays. Process any escalated Customer Incident or Discrepancy reports and track the number of doses lost to clinical or logistical errors. Handle any specialized reporting (monthly invoice summaries, daily tracking reports) that the customer or sales team requests. Report any potential technical complaints filed by customers to a regulatory group within 24 hours of receiving the customer's notice. Work with regulatory to answer any follow-up questions and avoid unnecessary recalls. Communicate daily with assigned NSLs to report any issues or delays that arise on their accounts, and assist in problem solving the situation. Responsible for the detailed analysis, tracking and approval of customers returns, matching right of returns to quantities actually returned by customers. Maintain records of all account information, ordering habits, primary contacts, and special shipping rules for each of their customers. Run and track compliance reporting to ensure that all associates in the department are being held to the company's standards and policies.

Skills

Previous experience in the pharmaceutical customer service industry, preferably handling vaccines or other cold-chain products. High level of experience with Microsoft Excel and SAP 6.0 or later. Must be flexible, able to multi-task in a fast-paced environment, and operate well in a team setting. Able to effectively document new procedures to be added to training materials. EDI ordering/account maintenance is required. Must have excellent communication skills and strict attention to detail. Able to admit to mistakes or oversights and work in conjunction with internal partners to resolve the problems. Ability to work with cross-functional teams (Finance, Sales and Distribution, QA, IT and senior managers). Travel: Limited (<10%) domestic travel as required for training or meetings.

Education

High School diploma Continuing education and/or Bachelors of Science or Administration degree preferred, with emphasis in Business or related field Minimum 2 years of experience in the pharmaceutical industry or a regulated industry, experience with vaccines and/or biologics products highly desirable Intercultural experience and ability to act in a complex and rapidly changing business environment, preferably 1 year

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About Saviance

Sourced by ZipRecruiter

Saviance is a modern consulting firm providing a variety of professional services to its clients in the US. We bring twenty three years of experience to the table. Our consultants are qualified experts and extremely talented. We understand the business behind the technology, and work with many of the top Fortune 100 companies and provide innovative, scalable, robust and secure solutions. At the forefront of the Staffing and IT Solutions industry, Saviance is certified by NMSDC as a Tier 1, Minority Business Enterprise (MBE) . We are a self- certified Small Business and self- certified Woman Owned Business committed to maximizing global workforce solutions on behalf of our clients, empowering businesses and talent through applied human intelligence. We are a Diversity Supplier with global reach specializing in a business services blend of talent, technology, and a relentless commitment to customer success. It’s our diversity that’s acts as a core component of our culture, our approach to business, and the opportunities we provide to our clients and our employees.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

East Rutherford, NJ, US

Year founded

1999

Social media

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