Culture Program Manager Jobs in Reston, VA (NOW HIRING)

Job Summary:
Computer World Services Corp. (CWS) is seeking a Program Manager to serve as the Contractor’s single, authoritative representative for all programmatic, contractual, and operational matters under this contract. This role is responsible for the overall performance, quality, and delivery of all contract services, ensuring alignment with customer requirements and mission objectives.
Responsibilities:
• The Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel. Key responsibilities include:
• Contract Leadership & Governance
• Serves as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel.
• Ensures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs.
• Formulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures.
• Assigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals.
• Responsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements.
• Oversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite.
• Program Management & Reporting
• Develops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures.
• Provides weekly status reports, program dashboards, and key performance metrics to Government stakeholders.
• Participates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities.
• Ensures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement.
• Financial and Risk Management
• Manages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting.
• Identifies, evaluates, and mitigates program risks, and implements risk response strategies.
• Service Delivery, Operations & Change Management
• Organizes, directs, and coordinates planning and production of all contract support activities.
• Ensures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support.
• Applies federal IT standards, including information security, configuration baselines, and operational best practices.
• Utilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation.
• Maintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies).
• Internal Coordination & Corporate Responsibilities
• Coordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting.
• Maintains internal documentation and ensures corporate processes support program delivery.
• Drives operational excellence and fosters a culture of continuous improvement.
Qualifications:
Required:
• Bachelor’s degree in a related field.
• Minimum of eight (8) years of experience in project management or a related field.
• At least five (5) years of experience in IT service/support operations or related disciplines.
• Demonstrated leadership experience managing personnel across multiple functional areas.
• Proficiency with Microsoft Office and other automated tools for reporting, analysis, and communication.
• Strong understanding of IT services, networking concepts, communication systems, and federal security standards.
• Experience supervising technical personnel and coordinating operational tasks.
• ITIL v4 Foundations certification.
• Excellent written and verbal communication skills.
• Ability to obtain Public Trust clearance.
Preferred:
• Project Management Professional (PMP) certification.
• Experience with Project Management Lifecycle (PMLC) methodologies.
• Experience with Capability Maturity Model Integration (CMMI) frameworks.
• Experience delivering IT services in complex enterprise or federal environments.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.