Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY: Responsible for the overall efficiency and effectiveness of Restaurant operations, Pool bar, room service, courtyard services, and minibar. The execution of all Cotton Court policies and procedures, ensuring that all services provided achieve the established standards, within the agreed budgetary controls. To advise the Executive Chef on all matters relating to the F&B operation. Ensure a high standard of cleanliness and hygienic practice throughout the outlets. To inspire and mentor employees from the food and beverage division areas. This includes coaching and counseling on all food and beverage areas. Sous Chef will comply with all hotel policies and ensure that all your employees follow and keep the discipline and hotel standards.
Physical Requirements:
- Crouching (bend at knees) into refrigeration units and dry storage area.
- Stooping (bend at waist) over grills, fryers, cold stations, and while plating food.
- Twisting/Turning (knees, waist, neck) while cooking and plating.
- Climbing step latter while cleaning or retrieving items from higher shelves.
- Be able to work in a hot environment reaching 100 degrees Fahrenheit.
- Reaching (overhead/extension) Reaching to higher shelves to remove or place items.
- Handling of knives, tools, raw meats, poultry, and fish.
- Handling of hot and cold food and objects
- Pushing/Pulling of speed racks and carts up to 300 pounds.
- Lifting/Carrying items up to 50 pounds.
- Tasting food for quality and freshness.
Working Environment:
- ¨ Interior of hotel, in all Food and Beverage areas, with exposure to humidity and extreme temperatures
- ¨ Exposure to Food and Beverage hazardous cleaning chemicals.
- ¨ Exposure to food items and beverages.
- ¨ Exposure to sharp objects and handling of sharp objects
- ¨ Exposure to hot and cold environments and handling of hot and cold objects
DUTIES & FUNCTIONS:
Basics:
- Attend required meetings.
- Conduct a professional manner in all areas of correspondence
- Keep work areas clean, sanitized, and organized.
- Be extremely courteous to all customers and fellow employees.
- Report unsafe conditions to your supervisor immediately.
- Maintain hotel equipment in proper working conditions.
- Any other duties assigned by your immediate supervisor.
Knowledge and skills:
- Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
- Holds self and others accountable for achieving results.
- Addresses conflict in a timely manner.
- Contributes to team results.
- Deals with change effectively.
- Makes decisions, including employees/team and commits to a course of action with available information.
- Develop an understanding of all VGSOP’s and LSOP’s pertaining to Culinary Operations, those impacted by Culinary Operations, and VGSOP’s and LSOP’s pertaining to the hotel as a whole, effectively adhering to and/or putting those policies into practice.
Leadership Skills:
- Establishes effective, two-way communication with all subordinates.
- Effectively coaches and develops all members of the culinary team.
- Finds opportunities to develop all members of the culinary team.
- Effectively conveys operating standards to all members of the culinary team.
- Assists Executive Chef in holding all members of the culinary team accountable for performing to standards.
Relationship Skills:
- Always applies the principles of trust, honesty, respect, integrity, and commitment.
- Develops working relationships with vendors, contractors, city officials and others to ensure the best interests of the hotel are a primary focus.
- Helps to establish confidence in the culinary team among peers throughout the hotel and throughout Valencia Group.
- Report unsafe conditions