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Cta Customer Service Jobs (NOW HIRING)

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate N&W

Chicago, IL · On-site

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

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All JobsCta Customer Service Jobs

Cta Customer Service information

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How much do cta customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for cta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does CTA customer service do?

CTA customer service representatives handle inquiries, resolve issues, and provide information to customers related to CTA services such as transit schedules, fares, and policies. They often work in call centers or on-site at transit facilities, using communication skills and knowledge of transit systems to assist passengers effectively.

Is CTA a good company to work for?

CTA Customer Service roles typically involve assisting customers, resolving issues, and using communication skills. The work environment and employee satisfaction can vary, so researching specific reviews and company policies is recommended for a clearer understanding.

What are some common challenges CTA Customer Service representatives face, and how can they overcome them?

CTA Customer Service representatives often encounter high volumes of inquiries, ranging from fare issues to service delays, especially during peak travel times. Managing customer expectations while providing accurate, timely information can be challenging, particularly when dealing with upset or stressed passengers. To succeed, representatives benefit from strong communication skills, patience, and a thorough understanding of CTA policies and transit operations. Teamwork and ongoing training also play a key role in navigating complex situations and ensuring positive customer experiences.

What are the key skills and qualifications needed to thrive as a CTA Customer Service representative, and why are they important?

To thrive as a CTA Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling software, and customer inquiry databases is often required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are vital for ensuring positive passenger experiences and efficient service delivery in a fast-paced transit environment.

What are CTA Customer Service representatives?

CTA Customer Service representatives are employees of the Chicago Transit Authority who assist customers with information about transit routes, schedules, fares, and lost items. They help resolve passenger issues, answer questions, and ensure a positive experience while using CTA buses and trains. Their role is crucial in maintaining smooth operations and addressing the needs and concerns of riders. They can be reached via phone, email, or at select CTA stations.

What is the difference between Cta Customer Service vs Customer Support Specialist?

AspectCta Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training in communication and problem-solving
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & Industry UsageRetail, telecommunications, e-commerceTechnology, retail, healthcare
Common Search & ComparisonCustomer service roles, support jobsTechnical support, customer care

Both Cta Customer Service and Customer Support Specialist roles focus on assisting customers, but Cta Customer Service often emphasizes direct customer interaction in retail or call centers, while Customer Support Specialists may handle more technical or product-specific issues. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How much do CTA workers make?

CTA customer service workers in Chicago typically earn an hourly wage ranging from $15 to $25, depending on experience and specific roles. Salaries may increase with seniority or specialized skills such as fare collection or customer assistance. Overtime and shift differentials can also impact overall earnings.

How much does a CTA employee make?

A CTA Customer Service employee's salary varies depending on experience, location, and employer, but typically ranges from $30,000 to $45,000 annually. Entry-level positions may start lower, while experienced representatives or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Cta Customer Service jobs
What cities are hiring for Cta Customer Service jobs? Cities with the most Cta Customer Service job openings:
What states have the most Cta Customer Service jobs? States with the most job openings for Cta Customer Service jobs include:
Cta Customer Service jobs near you

Client Service Representative

Mandarich Law Group

Chicago, IL

$22 - $23/hr

Other

Medical, Dental, Retirement, PTO

Posted 18 days ago

Job description

Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, MI, OH, GA, ID, WA, and FL.
At Mandarich Law Group LLP we are looking for great people to bring their passion and strong work ethic to the job. We are a creditors' rights law firm located in downtown Chicago.
We are currently seeking a full time Client Services Representative. Monday through Friday 8:00AM to 5:00PM - In-office position.
Interested applicants please complete employment application AND upload your resume.
What You Will do:

  • Provides quality support to clients with moderately complex transactions and processes on a daily basis. Under general supervision assists clients by responding to phone email and other inquiries regarding company services and procedures.
  • Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team in accordance with documented procedures.
  • Reviews daily open items to ensure proper follow-up and closure. This position will be a direct contact between the Firm and our client(s).
Requirements
What You Will Need:
  • Preferred: Minimum one to two years of experience as a client service representative
  • Microsoft Office - Must be proficient using Excel
  • Preferred: Bachelor's Degree Associates Degree
  • Preferred: Collection experience
Benefits
What You'll Enjoy:
  • Competitive Hourly Salary: $22 - $23 per hour DOE
  • Medical and Dental coverage; 401K plan with company match
  • PTO
  • Paid Parental Leave
  • Opportunities for advancement and professional development
  • Convenient West Loop location close to the CTA Metra Divvy and major freeways
  • Onsite Gym

"We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment".

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