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Fct Customer Service Jobs (NOW HIRING)

Thermo Systems

Technical Team Lead

Philadelphia, PA · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Technical Team Lead

Philadelphia, PA · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Technical Team Lead

Philadelphia, PA · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Technical Team Lead

Philadelphia, PA · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Technical Team Lead

East Windsor, NJ · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Technical Team Lead

Philadelphia, PA · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Technical Team Lead

Philadelphia, PA · On-site

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Thermo Systems

Ensures the FCT team adheres to a realistic schedules and budgets Customer Service: * Communicate in an effective, positive, and proactive manner with customers. * Follow customer specific site ...

Centre Technologies

IT Contact Center Rep I

Dallas, TX · On-site

$17.75 - $22.75/hr

This role is responsible for answering inbound customer calls, gathering relevant information, documenting issues accurately, and creating service tickets within the ticketing system. The FCT ...

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Fct Customer Service information

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$58K

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How much do fct customer service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for fct customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Fct Customer Service vs Call Center Representative?

AspectFct Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training on call handling
Work EnvironmentOffice or remote; direct customer interactionCall centers; inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecommunications, tech support, sales

Fct Customer Service and Call Center Representative roles both involve direct customer interaction and require similar credentials. However, Fct Customer Service often emphasizes broader customer relationship management, while Call Center Representatives focus on handling high-volume calls. Both roles are essential in customer support across various industries.

What cities are hiring for Fct Customer Service jobs?

Cities with the most Fct Customer Service job openings:

What are popular job titles related to Fct Customer Service jobs?

For Fct Customer Service jobs, the most frequently searched job titles are:

Technical Team Lead

Philadelphia, PA • On-site

Thermo Systems
Industrial Automation Equipment Manufacturing • 201 - 500 employees
Learn more about Thermo Systemsexternal

Full-time

Medical, Retirement, PTO

Posted 24 days ago

Job description

Who We Are :
Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as "The Thermo Way," strengthens our team by fostering an environment where all members perform their best.
Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve, "The Thermo Way" supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.
Job Summary:
Coordinates, leads, and develops the field controls technician team. Assumes ultimate responsibility for ensuring field controls technicians receive clear direction in their project assignments, schedules are communicated, and challenges are escalated appropriately. Takes direction and seeks guidance from project leads, project managers, and company leadership.
Education and Experience:
  • Bachelor of Science; Electrical Engineering, Mechanical Engineering, Computer Science, or other pertinent curriculum combined with relevant technical and leadership experience.
  • Typically, 7+ years total experience.

Duties and Responsibilities:
Key Responsibilities:
  • Coordinates with leadership across operations to dispatch the field controls technician (FCT) team for startup surge support.
  • Tracks, documents, and disseminates varying project requirements to FCT team to ensure they comply with customer safety, workflow, and billing requirements.
  • Leads and mentor FCT team in day to day assignments.
  • Tracks and coordinates FCT team member training needs.
  • Coordinates with leadership on upcoming skillset needs and facilitates training to meet those needs.
  • Works with project managers and leadership team to identify technical point of contact personnel for each FCT assignment.
  • Serves as escalation point between leadership, project managers, FCT team, and trade partners.
  • Clearly and effectively communicates schedules, assignments, and FCT team needs across the organization.
  • Forcasts and communicates staffing needs to leadership team.
  • Continually monitors team morale, workload, project team dynamics, and advocates for FCT team needs with leadership.
  • Continually evaluates FCT team skillsets, preferences, goals, and team dynamics. Aligns FCT team assignments to meet business needs and FCT team goals as effectively as possible.
  • Excellent field experience and understands the roles of associated trades.
  • Understands how to work within contracting tiers and the various roles of a construction site.
  • Exhibit proficiency in Microsoft operating systems and Office tools.
  • Understands basic control system design and how it interfaces with other systems.
  • Practice procedures outlined in the company's Quality Management System (QMS).
  • Demonstrate the ability to proof-read self-generated documentation.
  • Consistently champions safety policies in the office and the field.
  • Has an open mind, especially with opposing viewpoints.
  • Adapts to changing demands of projects and teams
  • Anticipates possible issues that may arise across the FCT team proactively plans solutions.
  • Ensures the FCT team adheres to a realistic schedules and budgets

Customer Service:
  • Communicate in an effective, positive, and proactive manner with customers.
  • Follow customer specific site standards and procedures.
  • Always conduct business in professional manner.
  • Provide excellent customer care and support.
  • Be patient, attentive, and responsive to customers in solving their problems.
  • Always follow up and honor commitments with customers.

Supervisory Responsibilities:
  • Directly responsible for team members training and development.
  • Provides constructive feedback to team members.
  • Manages team members compensation and time off.
  • Ensure team members are effectively assigned to projects.
  • Manages performance and retention of team members.
  • Resolves conflicts within team.

Required Skills and Abilities:
  • Viewed by others as trustworthy.
  • Removes obstacles for the success of others.
  • Networks across the company to accomplish objectives.
  • Willing to take on undesirable responsibilities to help the team.
  • Committed to further developing managerial and leadership skills.
  • Listens well.
  • Understands needs and desires of others.
  • Continually provides the big picture of a project or task.

Travel required:
  • Overnight travel may be required up to 50%.

On Call:
  • On call rotation participation may be required based on location and client needs.

Work Authorization/Other Requirements:
  • Proof of eligibility to work in the country where the position is located is required.
  • Maintain a valid drivers license.
  • Fit for Duty at all times

Culture:
Model Thermo Systems core values of employee success, customer success and financial strength by:
  • Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects. Drive financial success.
  • Be a good teammate, support your colleagues, promote a positive atmosphere for those around you. Drive employee success.
  • Go the extra mile for your customer, take ownership of their needs, over communicate. Drive customer success.
  • Foster an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You'll Get:
  • Competitive salary, annual bonuses, 401(k) with company match, and business travel reimbursement: We appreciate our employees, and we make sure they know it.
  • Benefits: We offer full-time employees multiple healthcare packages, including low-cost options.
  • Casual Dress: Every day is "Casual Friday"; we want you to be comfortable when you come to work.
  • Training: We offer in-house and factory technical training to keep our staff sharp.
  • Tuition Reimbursement: We encourage academic advancement and professional credentialing.
  • Vacation/Sick Time: We believe work-life balance is essential. Ensuring our employees have time to truly relax and recharge is important to us.
  • Culture & Extras: We provide free lunches, regular team bonding & fun office events, and plenty of company swag.

Visit us at www.thermosystems.com to learn more!
Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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