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Fct Customer Service Jobs (NOW HIRING)

Centre Technologies

IT Contact Center Rep I

Houston, TX · On-site

$17 - $22/hr

This role is responsible for answering inbound customer calls, gathering relevant information, documenting issues accurately, and creating service tickets within the ticketing system. The FCT ...

Tote Services

FCT-Term TIR Auto Clerk

Jacksonville, FL · On-site

$18 - $20.75/hr

This role requires strong communication, customer service, documentation, and operational coordination skills. In addition to cargo and vehicle processing responsibilities, the TIR/AUTO/Cargo Clerk ...

AEG

Manager, Ticket Operations & CRM

Tulsa, OK · On-site

... of FCT ticket operations and efficiently and effectively supports ticket transactions and the ... The role is responsible for overseeing administrative, technical, and customer service duties ...

TOTE Resources LLC

FCT-Repair 1st Class Mech

Jacksonville, FL · On-site

$22.50 - $29.75/hr

This hands-on role is ideal for an experienced mechanic who takes pride in quality workmanship, safety, customer service, and maintaining high repair standards according to IICL guidelines. If you ...

TOTE Maritime

FCT-Term TIR Auto Clerk

Jacksonville, FL · On-site

$18 - $20.75/hr

This role requires strong communication, customer service, documentation, and operational coordination skills. In addition to cargo and vehicle processing responsibilities, the TIR/AUTO/Cargo Clerk ...

Unigen

Production Operator

Newark, CA · On-site

$20 - $25/hr

... and responsive customer service to deliver reliable, high-quality solutions--from product ... FCT testing Burn in Box build HiPot Hynix Test Hynix QC Hynix operations exclude Hynix Test and QC ...

Unigen

Production Operator

Newark, CA · On-site

$20 - $25/hr

... and responsive customer service to deliver reliable, high-quality solutions--from product ... FCT testing Burn in Box build HiPot Hynix Test Hynix QC Hynix operations exclude Hynix Test and QC ...

Emerald Technologies

Test Engineer

Saline, MI · On-site

... Test (FCT), thermal cycling, vibration, shock, and customer-specific testing. * Evaluate product ... Community service and philanthropic initiatives  * Employee appreciation and events  * Career ...

Emerald Technologies

Test Engineer

Saline, MI · On-site

... Test (FCT), thermal cycling, vibration, shock, and customer-specific testing. * Evaluate product ... Community service and philanthropic initiatives  * Employee appreciation and events  * Career ...

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Showing results 21-40

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Fct Customer Service information

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$24.5K

$58K

$101K

How much do fct customer service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for fct customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Fct Customer Service vs Call Center Representative?

AspectFct Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training on call handling
Work EnvironmentOffice or remote; direct customer interactionCall centers; inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecommunications, tech support, sales

Fct Customer Service and Call Center Representative roles both involve direct customer interaction and require similar credentials. However, Fct Customer Service often emphasizes broader customer relationship management, while Call Center Representatives focus on handling high-volume calls. Both roles are essential in customer support across various industries.

What cities are hiring for Fct Customer Service jobs?

Cities with the most Fct Customer Service job openings:

What are popular job titles related to Fct Customer Service jobs?

For Fct Customer Service jobs, the most frequently searched job titles are:

IT Contact Center Rep I

Houston, TX • On-site

Centre Technologies
IT Services • 51 - 200 employees
Learn more about Centre Technologiesexternal

$17 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

First Contact Technician, Help Desk Support

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits:

  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary The First Contact Team (FCT) Technician serves as the first point of contact for customers seeking technical assistance and support. This role is responsible for answering inbound customer calls, gathering relevant information, documenting issues accurately, and creating service tickets within the ticketing system. The FCT Technician plays a critical role in delivering exceptional customer experience while ensuring requests are routed efficiently to the appropriate support resources. This is an excellent entry-level opportunity for someone who enjoys helping people, has a passion for technology, and is interested in building a long-term career in Information Technology. Successful team members will gain exposure to IT operations, customer support processes, troubleshooting techniques, and service delivery best practices that can prepare them for future technical support roles.

  • Answer inbound customer calls in a professional, friendly, and customer-focused manner.
  • Create a positive first impression for every customer interaction
  • Effectively manage high call volumes while maintaining service quality standards.
  • Route calls appropriately based on established procedures.
  • Gather relevant information by asking thoughtful follow-up questions.
  • Accurately document customer issues, requests, symptoms, and business impact.
  • Create and categorize tickets within the ticketing system.
  • Ensure ticket notes are detailed, professional, and complete.
  • Follow established service desk procedures and documentation standards.
  • Participate in training, coaching, and quality improvement initiatives.

Education/Experience/Certifications

Required

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Professional phone presence and communication style.
  • Strong attention to detail and organizational skills.
  • Basic understanding of computer hardware, software, and common technology concepts.
  • Wants to build a career in Information Technology.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Ability to type and document information accurately while speaking with customers.

Preferred

  • Previous customer service, call center, reception, hospitality, or service desk experience.
  • Familiarity with ticketing systems, CRMs, or PSA platforms.
  • Associate degree, technical certification, or coursework in Information Technology.

Work Environment and Physical Demands

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
  • The noise level in the work environment is moderate.
  • Local travel occasionally required

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