ZipRecruiter

Log In

1

Cta Customer Service Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCta Customer Service Jobs

Cta Customer Service information

See salary details

$9

$18

$26

How much do cta customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for cta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does CTA customer service do?

CTA customer service representatives handle inquiries, resolve issues, and provide information to customers related to CTA services such as transit schedules, fares, and policies. They often work in call centers or on-site at transit facilities, using communication skills and knowledge of transit systems to assist passengers effectively.

Is CTA a good company to work for?

CTA Customer Service roles typically involve assisting customers, resolving issues, and using communication skills. The work environment and employee satisfaction can vary, so researching specific reviews and company policies is recommended for a clearer understanding.

What are some common challenges CTA Customer Service representatives face, and how can they overcome them?

CTA Customer Service representatives often encounter high volumes of inquiries, ranging from fare issues to service delays, especially during peak travel times. Managing customer expectations while providing accurate, timely information can be challenging, particularly when dealing with upset or stressed passengers. To succeed, representatives benefit from strong communication skills, patience, and a thorough understanding of CTA policies and transit operations. Teamwork and ongoing training also play a key role in navigating complex situations and ensuring positive customer experiences.

What are the key skills and qualifications needed to thrive as a CTA Customer Service representative, and why are they important?

To thrive as a CTA Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling software, and customer inquiry databases is often required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are vital for ensuring positive passenger experiences and efficient service delivery in a fast-paced transit environment.

What are CTA Customer Service representatives?

CTA Customer Service representatives are employees of the Chicago Transit Authority who assist customers with information about transit routes, schedules, fares, and lost items. They help resolve passenger issues, answer questions, and ensure a positive experience while using CTA buses and trains. Their role is crucial in maintaining smooth operations and addressing the needs and concerns of riders. They can be reached via phone, email, or at select CTA stations.

What is the difference between Cta Customer Service vs Customer Support Specialist?

AspectCta Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training in communication and problem-solving
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & Industry UsageRetail, telecommunications, e-commerceTechnology, retail, healthcare
Common Search & ComparisonCustomer service roles, support jobsTechnical support, customer care

Both Cta Customer Service and Customer Support Specialist roles focus on assisting customers, but Cta Customer Service often emphasizes direct customer interaction in retail or call centers, while Customer Support Specialists may handle more technical or product-specific issues. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How much do CTA workers make?

CTA customer service workers in Chicago typically earn an hourly wage ranging from $15 to $25, depending on experience and specific roles. Salaries may increase with seniority or specialized skills such as fare collection or customer assistance. Overtime and shift differentials can also impact overall earnings.

How much does a CTA employee make?

A CTA Customer Service employee's salary varies depending on experience, location, and employer, but typically ranges from $30,000 to $45,000 annually. Entry-level positions may start lower, while experienced representatives or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Cta Customer Service jobs
What cities are hiring for Cta Customer Service jobs? Cities with the most Cta Customer Service job openings:
What states have the most Cta Customer Service jobs? States with the most job openings for Cta Customer Service jobs include:
Cta Customer Service jobs near you
Store HUB Customer Service (Part Time)

Store HUB Customer Service (Part Time)

GPC - Genuine Parts Company

Alexandria, VA

$17.50 - $20.25/hr

Part-time

Posted 22 days ago

Genuine Parts Company rating

6.8

Company rating: 6.8 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

218th of 339 rated retail wholesalers

Job description

APAR Admin

NAPA Chicago Distribution Center is excited to offer this unique NAPA vendor managed inventory opportunity in partnership with the Chicago Transit Authority (CTA).

The Role:

The APAR Admin plays an important role on our team by ensuring our CTA IBS has the right parts when our customers need them! We are looking for a team player with strong communication and organizational skills, and customer oriented to help us make the CTA operation #1 in vendor managed inventory for the transit market.

This is the perfect opportunity for you if:

  • You are organized & detail oriented
  • You have excellent follow up skills, and are able to work closely with vendors to ensure that any payment issues are handled in a timely manner
  • You love building and sustaining relationships with your team and providing a high level of customer service to vendors
  • You are eager to learn

What you'll be doing:

  • Processing JDE vendor check & credit card invoices
  • Reconciling invoices in the JDE P-card system to their charges against the credit card
  • Research vendor payment issues
  • Following up with vendors on invoice errors
  • Working with vendors to resolve unvouchered PO quantities in the 2030 report
  • Reviewing credit card statements
  • Reviewing monthly vendors statements and resolving any outstanding invoices/credits

What you'll need:

  • Ability to work on a team
  • Organizational & time management skills
  • Attention to detail
  • Excellent written, verbal, and interpersonal communication skills
  • Positive attitude & dedication to customer service

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply