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Cta Customer Service Jobs (NOW HIRING)

Genuine Parts Company

Store HUB Customer Service (Part Time)

$16.75 - $19.50/hr

The APAR Admin plays an important role on our team by ensuring our CTA IBS has the right parts when ... Positive attitude & dedication to customer service GPC conducts its business without regard to sex ...

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Cta Customer Service information

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How much do cta customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for cta customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CTA Customer Service representative?

CTA Customer Service representatives are employees of the Chicago Transit Authority who assist customers with information about transit routes, schedules, fares, and lost items. They help resolve passenger issues, answer questions, and ensure a positive experience while using CTA buses and trains. Their role is crucial in maintaining smooth operations and addressing the needs and concerns of riders. They can be reached via phone, email, or at select CTA stations.

What are the key skills and qualifications needed to thrive as a CTA Customer Service representative?

To thrive as a CTA Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling software, and customer inquiry databases is often required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are vital for ensuring positive passenger experiences and efficient service delivery in a fast-paced transit environment.

What are some common challenges CTA Customer Service representatives face, and how can they overcome them?

CTA Customer Service representatives often encounter high volumes of inquiries, ranging from fare issues to service delays, especially during peak travel times. Managing customer expectations while providing accurate, timely information can be challenging, particularly when dealing with upset or stressed passengers. To succeed, representatives benefit from strong communication skills, patience, and a thorough understanding of CTA policies and transit operations. Teamwork and ongoing training also play a key role in navigating complex situations and ensuring positive customer experiences.

What is the difference between Cta Customer Service vs Customer Support Specialist?

AspectCta Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; training in communication and problem-solving
Work EnvironmentCall centers, retail, online supportCall centers, technical support, retail
Employer & Industry UsageRetail, telecommunications, e-commerceTechnology, retail, healthcare
Common Search & ComparisonCustomer service roles, support jobsTechnical support, customer care

Both Cta Customer Service and Customer Support Specialist roles focus on assisting customers, but Cta Customer Service often emphasizes direct customer interaction in retail or call centers, while Customer Support Specialists may handle more technical or product-specific issues. Understanding these differences helps job seekers find the right fit for their skills and career goals.

More about Cta Customer Service jobs

What cities are hiring for Cta Customer Service jobs?

Cities with the most Cta Customer Service job openings:

What states have the most Cta Customer Service jobs?

States with the most job openings for Cta Customer Service jobs include:

What are popular job titles related to Cta Customer Service jobs?

For Cta Customer Service jobs, the most frequently searched job titles are:

Cta Customer Service jobs near you
Infographic showing various Cta Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Security / Customer Service Rep

Gulfport, MS • On-site

Coast Transit
See more jobs at Coast Transitexternal

$15 - $20/hr

Full-time

Posted 10 days ago

Job description

Job Summary:
This position is in continual contact with the general public as well as fellow employees. The position takes a person with strong communication and interpersonal skills. You must be able to handle difficult situations and resolve them in a professional manner.
Essential Functions:
  • Maintain close communications with Department Directors to keep them informed of situations.
  • Keep order at assigned facility.
  • Continual routine patrolling of the assigned facility.
  • Enforce the passenger conduct rules.
  • Monitor and maintain the appearance of the assigned facility.
  • Record any incidents that may require attention of CTA management staff.
  • Assist CTA passengers with questions about routes, schedules, transfers, complaints, etc.
  • Review and record any video surveillance event for future reference.
  • Conduct customer surveys and complete daily reports.
  • Requires a valid Drivers License with a clean driving record.

Experience:
  • Two (2) years' experience in Security and or Customer Relations.
  • Strong oral and written communication skills.
  • Analytical background and the ability to work with a variety of people.
  • Requires good listening skills and ability to provide attention to detail in all work.

Education:
  • Must have a High School Diploma or G.E.D.

Physical Requirements:
  • Must be able to walk and stand for up to eight (8) hours; climb, bend and squat, lift up to 50 lbs., and be able to continuously interact with the public through visual efforts requiring seeing 20/20 with correction, talking and hearing.

CTA is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, (including sexual orientation and gender identity), national origin, disability, age, veteran's status, or any other characteristic protected by law.

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