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ServiceNow Certified Technical Architect (CTA)

Location: Remote
Employment Type: Full-Time

Clearance Requirement: U.S. Citizenship and eligibility to obtain and maintain a Public Trust clearance

Inventium.io is seeking a Senior ServiceNow Architect to support a large-scale federal ServiceNow program. This is a fully remote role supporting a federal customer in the Washington, DC area.

We are looking for an experienced ServiceNow professional who can combine hands-on platform knowledge with strong architectural judgment. You will work alongside technical and business teams to shape solutions, guide implementation decisions, and ensure the ServiceNow platform continues to evolve in a secure, scalable, and sustainable manner.

The ideal candidate is comfortable working across architecture, development, integration, and stakeholder engagement and can turn complex mission needs into practical technical solutions.

How You Will Make a Difference

• Define the overall technical approach for enterprise ServiceNow solutions and guide teams through implementation.
• Translate business needs into platform designs, technical patterns, and implementation plans.
• Provide architectural oversight for new ServiceNow capabilities, enhancements, and custom applications.
• Guide configuration and development across key platform features such as Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, Script Includes, and system configuration.
• Establish integration approaches for connecting ServiceNow with external applications, services, and enterprise data sources.
• Design solutions using REST and SOAP services, IntegrationHub, middleware, and scripted integration techniques where appropriate.
• Recommend opportunities to simplify workflows, reduce manual effort, and improve operational efficiency through automation.
• Review existing platform processes and technical implementations and identify opportunities for modernization or consolidation.
• Facilitate technical discussions with customers, product owners, developers, administrators, and project leadership.
• Evaluate solution options and help teams make informed decisions based on security, performance, scalability, supportability, cost, and implementation risk.
• Establish technical standards and reusable patterns that support long-term platform maintainability.
• Guide developers and administrators on ServiceNow design practices and platform conventions.
• Support platform releases, upgrades, new feature adoption, and ongoing technical improvements.
• Review configurations and custom development to confirm they meet architectural and operational expectations.
• Help ensure customizations remain supportable and minimize unnecessary impact to future ServiceNow upgrades.
• Develop solution documentation such as architecture diagrams, interface designs, data models, technical specifications, and implementation guidance.
• Serve as a senior technical advisor to project leadership and the broader ServiceNow delivery team.

Required Qualifications

• 5-7+ years of ServiceNow experience, with significant responsibility for enterprise platform design and implementation.
• Experience supporting or managing ServiceNow solutions within a Federal Government environment.
• Previous experience functioning as a ServiceNow Architect, Technical Architect, Solution Architect, or senior ServiceNow technical lead.
• Broad understanding of ServiceNow platform architecture, development, configuration, security, integrations, and application lifecycle practices.
• Strong hands-on knowledge of ServiceNow capabilities, including:
  • Business Rules
  • Client Scripts
  • UI Policies
  • Access Controls and platform security
  • Flow Designer and workflow automation
  • Script Includes
  • Custom applications and modules
  • REST and SOAP services
  • Enterprise system integrations
• Demonstrated ability to develop technical approaches for integrating ServiceNow with external applications and data sources.
• Knowledge of enterprise application architecture, data design, APIs, integration patterns, and modern software delivery practices.
• Ability to design solutions that are scalable, maintainable, reusable, and aligned with ServiceNow platform standards.
• Experience facilitating technical design discussions and working with stakeholders to refine business needs into implementable solutions.
• Ability to communicate architectural decisions and technical tradeoffs to both technical teams and business stakeholders.
• Strong analytical, documentation, problem-solving, and communication skills.
• Experience providing technical direction or mentoring to ServiceNow developers and administrators.
• U.S. Citizenship required.
• Ability to obtain and maintain a Public Trust clearance.

Required Certification

• ServiceNow Certified Technical Architect (CTA)

Preferred Qualifications

• Additional ServiceNow technical, implementation, or product certifications.
• Experience delivering ServiceNow solutions for federal civilian agencies.
• Familiarity with ServiceNow capabilities such as HRSD, ITSM, CSM, App Engine, IntegrationHub, Service Portal, or Employee Center.
• Experience delivering solutions within Agile development environments and federal system development lifecycle processes.

About Inventium.io

Inventium.io LLC is a technical consulting and software development services company dedicated to protecting and advancing our national defense and scientific capabilities. Based in the Washington, DC area, we rely on innovation to continually advance our employees' skills and provide digital transformation solutions to our customers.

With a proven record of successfully delivering quality services and solutions to multiple federal agencies, our technical competencies include Emerging Technology Solutions, DevSecOps, Cloud Migration, Machine Learning, System Modernization, and Technology Management.

Benefits and Perks

• Employer-paid health benefits (medical, dental, and vision)
• Retirement plan
• Paid time off and federal holidays
• Training and development
• Awards and recognition
• Employee referral program

Inventium.io LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.