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Cota Customer Service Jobs (NOW HIRING)

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Travel COTA

Hayward, CA · On-site

Travel Certified Occupational Therapy Assistant (COTA) Assignment Duration This is a 13-week ... customer service and on-call support 365 days a year * Full-time, registered nurse on staff to ...

Cota

Supervisor, Transportation

Columbus, OH · On-site

$74K - $87K/yr

... service is maintained at all times and managing the daily operation of COTA's fixed route system ... customer service. * Regular, predictable and punctual attendance required. MINIMUM EDUCATION ...

Eva Care Group

COTA

Fillmore, CA · On-site

$30 - $40/hr

Participates in quality assurance and customer service activities. QUALIFICATIONS: Graduate of an approved curriculum in Occupational Therapy Assistant. Valid California COTA License/Certificate is ...

Eva Care Group

COTA

Fillmore, CA

$30 - $40/hr

Participates in quality assurance and customer service activities. QUALIFICATIONS: Graduate of an approved curriculum in Occupational Therapy Assistant. Valid California COTA License/Certificate is ...

Cota

Supervisor, Vehicle Maintenance

Columbus, OH · On-site

$104K/yr

... COTA's transit service commitments to the community. The Vehicle Maintenance Supervisor is ... internal customers, and performs regular equipment audits. Performs duties that advance COTA ...

Cota

Product Manager (ITS)

Columbus, OH · On-site

$81K - $96K/yr

COTA Bus Pass * Wellness Initiatives * On-Site Chair Massage * On-Site Health Coach * Tuition ... Leverage deep understanding of customer workflows in order to solve meaningful problems through ...

PACS

COTA

Anderson, SC · On-site

$32 - $33/hr

Support positive resident outcomes and exceptional customer service Qualifications * Associate degree from an accredited Occupational Therapy Assistant program * Current South Carolina COTA license ...

Fortuity

Call Center Customer Service Agent

Columbus, OH · On-site

$16 - $20/hr

Onsite - 775 West Broad, Columbus, Ohio 43222 (Free parking + on a major COTA bus route) Note: This posting is used to recruit for multiple full-time, non-exempt Customer Service Representative ...

PACS

COTA, PRN

Easley, SC · On-site

$35 - $45/hr

Provide exceptional customer service to residents, families, and team members Qualifications * Graduate of an accredited Occupational Therapy Assistant program * Current South Carolina COTA license ...

Pacs

COTA, PRN

Powdersville, SC · On-site

$45/hr

Provide exceptional customer service to residents, families, and team members Qualifications * Graduate of an accredited Occupational Therapy Assistant program * Current South Carolina COTA license ...

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Cota Customer Service information

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How much do cota customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for cota customer service in the United States is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $23.80 per hour, depending on experience, location, and employer.

What is a Cota Customer Service representative?

COTA Customer Service representatives are professionals who assist customers of the Central Ohio Transit Authority (COTA) with inquiries about bus routes, schedules, fares, and other transit-related services. They handle questions, resolve issues, and provide information to ensure a positive experience for riders. These representatives may work in person at transit centers, over the phone, or online. Their goal is to help customers navigate the public transportation system efficiently and address any concerns that may arise.

What skills and qualifications are needed to thrive as a Cota Customer Service representative?

To thrive as a Cota Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and Cota transit scheduling tools is often required. Patience, active listening, and a customer-focused attitude are essential soft skills for delivering effective support. These skills ensure prompt and accurate assistance to customers, fostering positive experiences and maintaining Cota's service reputation.

What are common challenges faced by Cota Customer Service representatives, and how can they be managed?

Cota Customer Service representatives frequently handle complex inquiries from patients, healthcare providers, and insurance partners, which can be challenging due to the need for accuracy and empathy. Balancing high call volumes while ensuring each customer receives personalized attention is another common challenge. Effective time management, ongoing training on healthcare regulations, and strong communication skills help representatives manage these demands. Additionally, working closely with team leads and utilizing available support resources contributes to a positive and efficient work environment.

What is the difference between Cota Customer Service vs Cota Sales Associate?

AspectCota Customer ServiceCota Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentRetail stores, customer support centersRetail stores, direct customer interaction
Employer & Industry UsageUsed in retail and pharmacy sectors for customer support rolesCommon in retail stores for sales and product assistance

While both roles involve direct customer interaction within retail environments, Cota Customer Service focuses on assisting customers with inquiries, returns, and support, whereas Cota Sales Associates primarily engage in selling products and promoting sales. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities are hiring for Cota Customer Service jobs?

Cities with the most Cota Customer Service job openings:

What states have the most Cota Customer Service jobs?

States with the most job openings for Cota Customer Service jobs include:

What are popular job titles related to Cota Customer Service jobs?

For Cota Customer Service jobs, the most frequently searched job titles are:

Cota Customer Service jobs near you
Infographic showing various Cota Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,373 per year, or $20.9 per hour.

Customer Experience Champion

Columbus, OH • On-site

Central Ohio Transit Authority
1 - 5K employees
Learn more about Central Ohio Transit Authorityexternal

$24.05/hr

Full-time

Medical, Dental, Vision, Life

Posted 9 days ago

Central Ohio Transit Authority rating

9.5

Company rating: 9.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

SALARY: $24.05 Hourly

LOCATION: 33 N. High St. Columbus, OH 43215

BENEFITS:

  • Medical, Vision, Dental, Supplemental and Life Insurance
  • Paid Parental Leave
  • Employee Discounts
  • COTA Bus Pass
  • Wellness Initiatives
  • On-Site Chair Massage
  • On-Site Health Coach
  • Tuition Reimbursement
  • Student Loan Repayment Program
  • Public Pension through OPERS & Ohio Deferred Compensation

POSITION SUMMARY:

COTA's Customer Experience Champion pleasantly and proactively greets guests and assists them in selecting the right products or services. Performs professional functions assisting with daily operations of the Customer Experience Center and assists in COTA's pass sales, inventory distribution, pass mail-out programs, reduced fare programs, trip planning, and outlet programs.

Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

ESSENTIAL JOB FUNCTIONS:

  • Assesses customer needs by taking steps to maintain a positive experience and applying good oral and written communication skills
  • Articulates relevant information and directions in an organized and concise manner
  • Educates customers about new product and service features and functionalities
  • Creates bus pass IDs as necessary for customers and assists with fare purchases via Masabi Transit app and other systems as needed
  • Operates cash register, handling various payment media such as cash, credit and check
  • Assists with managing COTA's mail-out program; Choice Riders, Franklin County, Wage Works, City of Columbus and Smart Commute Program, along with other community outreach

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

  • Requires High School Diploma or GED, & one (1) year of cash handling and data entry experience

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status

What Central Ohio Transit Authority employees say

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