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Csr Inside Sales Jobs (NOW HIRING)

WESCO

Representative - Inside Sales

Mattoon, IL · On-site

Description As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders ...

Accu-Tech

Representative - Inside Sales

Hanover, MD · On-site

$26.62 - $35.71/hr

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating ...

Eastern Propane

Customer Service Representative

Rochester, NH · On-site

$15.75 - $21.25/hr

CUSTOMER SERVICE REPRESENTATIVE-INSIDE SALES Rochester, NH - Full Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New ...

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How much do csr inside sales jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for csr inside sales in the United States is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Csr Inside Sales vs Customer Service Representative?

AspectCsr Inside SalesCustomer Service Representative
Primary FocusGenerating sales and upsellingHandling customer inquiries and support
Required SkillsSales techniques, product knowledgeCommunication, problem-solving
Work EnvironmentSales teams, client interactionsCustomer support centers, call centers
Common CertificationsSales certifications, CRM trainingCustomer service certifications

While both roles involve communication with clients, Csr Inside Sales primarily focuses on sales activities, upselling, and revenue generation, whereas Customer Service Representatives concentrate on resolving customer issues and providing support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a CSR Inside Sales representative, and why are they important?

To thrive as a CSR Inside Sales representative, you need strong communication skills, sales acumen, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, telephony systems, and basic office applications is typically required. Outstanding interpersonal skills, resilience, and the ability to handle objections help differentiate top performers in this role. These abilities are crucial for building customer relationships, meeting sales targets, and ensuring a positive customer experience.

What are some common challenges faced by a CSR Inside Sales professional, and how can they be addressed?

CSR Inside Sales professionals often encounter challenges such as managing high call volumes, dealing with difficult customers, and balancing sales targets with customer service standards. To address these, strong time management and communication skills are essential, as well as staying organized and maintaining a positive attitude. Many companies provide training and mentoring to help team members build resilience and continuously improve their sales techniques. Collaboration with colleagues and regular feedback sessions with supervisors can also help in overcoming common obstacles and achieving success in the role.

Is remote customer service inside sales a stressful job?

Remote customer service inside sales roles can be stressful due to targets, customer interactions, and the need for strong communication skills. However, the level of stress varies depending on workload, company support, and individual resilience. Proper training and time management can help mitigate stress in this position.

What is a CSR Inside Sales?

CSR Inside Sales refers to Customer Service Representatives who work in inside sales positions. These professionals are responsible for selling products or services to customers, typically over the phone, through email, or via online chat, rather than through face-to-face interactions. They also provide customer support, answer inquiries, process orders, and help resolve issues to ensure customer satisfaction. CSR Inside Sales roles often require strong communication skills, sales abilities, and a customer-oriented approach.
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What job categories do people searching Csr Inside Sales jobs look for?

The top searched job categories for Csr Inside Sales jobs are:

Csr Inside Sales jobs near you
Infographic showing various Csr Inside Sales job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,105 per year, or $23.1 per hour.

Inside Sales / CSR Representative

NetPlanner Systems, Inc

Savannah, GA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 hours ago

Job description

About the Role:

The Inside Sales / Customer Service Representative (CSR) plays a critical role in driving company revenue and ensuring customer satisfaction by managing inbound and outbound sales communications. This position focuses on building strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs effectively. The role requires collaboration with various internal teams to coordinate order processing, resolve issues, and maintain accurate customer records. Success in this position results in increased sales, enhanced customer loyalty, and streamlined service delivery. Ultimately, the Inside Sales / CSR Representative acts as the primary point of contact for customers, ensuring a seamless and positive experience throughout the sales cycle.

Minimum Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Preferred of 1-2 years of experience in inside sales, customer service, or a related field.
  • Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Experience in a B2B sales environment or technical product knowledge relevant to the industry.
  • Familiarity with order management systems and sales analytics tools.
  • Demonstrated ability to upsell and cross-sell products or services.
  • Additional language skills to support diverse customer bases.
  • Customer service certification or sales training credentials.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Identify customer needs and recommend appropriate products or services to maximize sales opportunities.
  • Process orders accurately and efficiently while coordinating with inventory and shipping departments to ensure timely delivery.
  • Maintain detailed and up-to-date customer records in the CRM system to track interactions and sales progress.
  • Resolve customer complaints and issues by collaborating with internal teams to provide effective solutions.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Meet or exceed individual and team sales targets and performance metrics.
  • Assist in generating sales reports and provide feedback to management on customer trends and potential improvements.

Skills:

The required communication skills enable the representative to clearly understand customer needs and articulate product benefits, fostering trust and rapport. Proficiency with CRM and order management systems ensures accurate tracking of customer interactions and efficient processing of sales orders. Time management and multitasking skills are essential to handle multiple customer requests and sales activities simultaneously without compromising quality. Preferred skills such as upselling techniques and product knowledge enhance the ability to identify additional sales opportunities and provide comprehensive solutions. Together, these skills contribute to delivering exceptional customer experiences while achieving sales goals and supporting overall business growth.


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