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Csr Associate Jobs in Santa Rosa, CA (NOW HIRING)

DEFENSIVE INSURANCE SERVICES INC

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(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and ...

Wineshipping.com, LLC

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

Customer Service Representative Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient ...

Chevron Stations Inc.

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

About the Job Chevron Stations Inc. is looking to hire a Customer Service Representative who will cook, cashier, and clean! If you are interested in applying for this position, please submit your ...

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Csr Associate information

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How much do csr associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for csr associate in Santa Rosa, CA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.01 per hour, depending on experience, location, and employer.

Is a CSR associate a good career?

A CSR associate role involves customer service and communication skills, often requiring problem-solving and patience. It can be a good entry-level position with opportunities for advancement into supervisory or specialized roles, and it provides experience in client interaction and company operations.

What is a CSR associate?

CSR Associates, or Customer Service Representatives, are professionals who interact with customers on behalf of a company. Their main responsibilities include answering questions, resolving complaints, processing orders, and providing information about products or services. They often communicate with customers via phone, email, chat, or in person and play a crucial role in ensuring customer satisfaction. CSR Associates are essential for maintaining a positive company image and building long-term customer relationships.

What are some common challenges faced by CSR associates and how can they effectively manage them?

CSR Associates often encounter challenges such as handling difficult customers, managing high call volumes, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic demeanor are essential for success in this role. Many organizations provide ongoing training and support to help CSR Associates develop these skills, encouraging teamwork and knowledge sharing to resolve complex issues efficiently. Building resilience and utilizing company resources can also help associates navigate these challenges smoothly.

What is the difference between Csr Associate vs Customer Service Representative?

AspectCsr AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; relevant experience often preferred
Work EnvironmentCorporate offices, call centers, retail settingsCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across various industries including retail, finance, healthcareCommonly used in retail, telecommunications, and service industries

Both roles focus on customer interaction, but Csr Associates often handle more specialized or technical support tasks, while Customer Service Representatives typically manage general inquiries and support. The roles overlap in skills and work environment, making them closely related but distinct in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a CSR associate, and why are they important?

To thrive as a CSR Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and basic computer proficiency are commonly required. Empathy, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills ensure high-quality service, customer satisfaction, and contribute to the overall success of the organization.

Is a CSR associate job stressful?

A CSR associate job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
What are the most commonly searched types of Csr jobs in Santa Rosa, CA? The most popular types of Csr jobs in Santa Rosa, CA are:
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What job categories do people searching Csr Associate jobs in Santa Rosa, CA look for? The top searched job categories for Csr Associate jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Csr Associate jobs? Cities near Santa Rosa, CA with the most Csr Associate job openings:
Csr Associate jobs near you
Infographic showing various Csr Associate job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,974 per year, or $18.7 per hour.

(Hybrid) Associate Customer Service Representative

DEFENSIVE INSURANCE SERVICES INC

Novato, CA • On-site

$41K - $50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 11 hours ago

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Job description

Job Title: (Hybrid) Associate Customer Service Representative

Location: 1561 S Novato Blvd. Ste B Novato, CA 94947
Employment Type: Full-Time

About Us:
Defensive Insurance Services is a family-owned and client-focused insurance agency dedicated to providing tailored insurance solutions to individuals and families. With a commitment to earning our clients’ trust, guiding them to make informed decisions, and defending their future, we strive to build lasting relationships with our clients. We take pride in enhancing and protecting our local communities and have been a trusted insurance business since 1965.

We are seeking an Associate Customer Service Representative to join our team. If you have a passion for helping people, excellent communication skills, and are eager to develop your knowledge in the insurance industry, we’d love to hear from you!!

Responsibilities:

  • Assist other Agents and Customer Service Reps in maintaining a portfolio of personal and commercial lines insurance accounts, ensuring outstanding client satisfaction.
  • Answer incoming calls and provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring timely follow-up.
  • Assist other Agents and Customer Service Reps by processing policy changes, endorsements, renewals, and cancellations accurately and efficiently.
  • Assess client needs and provide recommendations to other Agents and Customer Service Reps for appropriate coverage options to protect the client’s assets.
  • Collaborate with insurance carriers to obtain quotes, negotiate terms, and secure competitive coverage options.
  • Identify and inform other Agents and Customer Service Reps about opportunities to cross-sell or up-sell additional insurance products to existing clients.
  • Ensure compliance with industry regulations and company policies.
  • Maintain detailed and organized records in the agency management system.

Qualifications:

  • Proven experience in insurance, account management, or a related field.
  • Active California Property & Casualty Insurance License is required.
  • Strong interpersonal and communication skills, both written and verbal.
  • Detail-oriented with excellent organizational and time-management abilities.
  • Proficient in insurance agency management systems and common office software (e.g., MS Office).
  • A proactive and customer-centric approach to problem-solving.

Benefits:

  • Competitive salary with the flexibility to work from home some days.
  • Comprehensive benefits package, including health and 401k with 401k matching.
  • Uncapped commissions, with paid time off
  • Ongoing training and professional development opportunities.
  • Supportive and inclusive work environment.

Why Join Us?
At Defensive Insurance Services, we value our employees as much as we value our clients because they are not just a part of the team. They are a part of our family. Our business is growing! As an independent agency representing multiple industry-leading insurance companies, we are well-positioned to help businesses and families in California and across the U.S.
Located in a county with the sixth-highest income per capita in the U.S., we are grateful for stable clientele and opportunities that have helped us succeed for six decades. We offer substantial opportunities for growth, a collaborative work culture, a flexible work environment, and the chance to make a real and meaningful impact on our clients’ lives.

How to Apply:
If you’re ready to bring your expertise and dedication to our team, please submit your resume and a brief cover letter through Zip Recruiter. We look forward to hearing from you!

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description

Defensive Insurance Services is a family-owned and client-focused insurance agency dedicated to providing tailored insurance solutions to individuals and families. With a commitment to earning our clients’ trust, guiding them to make informed decisions, and defending their future, we strive to build lasting relationships with our clients. We take pride in enhancing and protecting our local communities and have been a trusted insurance business since 1965.