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Remote Contact Center Jobs in Santa Rosa, CA (NOW HIRING)

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

Remote Contact Center information

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$5

$18

$21

How much do remote contact center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote contact center in Santa Rosa, CA is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Representative, and why are they important?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a Remote Contact Center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are popular job titles related to Remote Contact Center jobs in Santa Rosa, CA? For Remote Contact Center jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Santa Rosa, CA look for? The top searched job categories for Remote Contact Center jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Contact Center jobs? Cities near Santa Rosa, CA with the most Remote Contact Center job openings:
Project Manager - Modular - Data Center

Project Manager - Modular - Data Center

Cupertino Electric, Inc.

Bodega Bay, CA • On-site, Remote

$106K - $200K/yr

Full-time

Posted 15 days ago


Cupertino Electric rating

7.5

Company rating: 7.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz


Job description

Posting Title: Project Manager - Modular - Data Center
Reports To: Director, Project Management
Location: Remote| Edgerton, Wisconsin | Salt Lake City, UT | Houston, TX | Greater San Francisco Bay Area
Salary Range: $106,500 to $200,000

*This position is eligible for the annual performance bonus plan. 

Final determination of a successful candidate’s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.


WHO WE ARE
Since 1954, Cupertino Electric, Inc. (CEI) has been powered by people who’ve built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. And we've done it with integrity for more than 70 years. We’re problem solvers and innovation seekers. We’re team players and safety fanatics. And we're proud to be part of Quanta Services (PWR:NYSE), North America's largest employer of skilled craft labor. Because what we do is important, but how we do it is everything.

THE MODULAR TEAM 
Modular solutions by CEI anticipate and solve ongoing problems for data center operators. Our proven, factory-built and tested data center infrastructure products bring deployments online faster, more reliably, and with less risk than conventional methods.

ABOUT THE ROLE
As a Manufacturing & Construction Project Manager at Cupertino Electric, you will be responsible for the day-to-day operations of Modular projects and the successful management of a high-performing team. You will manage the planning, execution, and financial performance of your projects using business practices that are consistent with our company values – people, safety, integrity, innovation, and excellence. Some travel to the plant is required.

  • Manage and lead projects and project teams successfully from qualification, through estimate, pre-construction, production, and closeout. Ensure all project and contractual agreements are met and performed safely and professionally within established budgets and timeframes.
  • Establish project execution plan and provide scheduling and coordination for each project. Collaborate with product development and production teams to ensure projects are completed on schedule.
  • Identify project risks and potential issues. Develop and execute recovery action plans.
  • Manage project financials, review and approve invoices, track budget variance, job cost, and productivity, and report on financial performance.
  • Successfully negotiate change orders.
  • Act as key point of contact with customers and end-user owners. Manage and develop customer and subcontractor relationships.

ABOUT YOU
You possess dynamic leadership and management skills to influence and drive positive outcomes. You have thorough knowledge of the estimating, project cost accounting, scheduling, procurement, productivity tracking, and reporting methods necessary to profitably complete electrical construction projects. You have experience with union workforces and labor rate calculations. In addition to your technical knowledge, you have a history of successfully leading teams and are passionate about developing and growing employees to their full potential.

WHAT YOU WILL GAIN
Upon joining the team at Cupertino Electric, you’ll be exposed to a new, diverse community of client, vendor and subcontractor partners. You will be empowered to build new relationships to enhance your future business development opportunities. As a Project Manager, you have an important responsibility of managing CEI’s projects in line with goals, financial parameters, and within the project timeline and specification with the purpose of optimizing revenue growth, profitability, and customer satisfaction. Armed with CEI’s top notch tools and copious internal resources, with the expertise you bring and a little elbow grease, you’re sure to be successful.

MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED required. Bachelor’s Degree in Construction Management, Business, Engineering, or similar preferred or equivalent experience required.

Licensure/Certifications: None required. 

Experience: Five (5) years of experience in electrical construction or related activities in a leadership role managing multi-million-dollar projects. Five (5) years of experience managing people and electrical construction projects within the commercial, utility, alternative energy, or data center markets.

 

PLEASE NOTE: CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about "job scams" how to avoid them, click here.

CEI is a place where every single person can—and does—have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you’ll go home every day knowing you helped contribute to important work that shapes people’s lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at ceijobs@cei.com or 1-(877)-747-4CEI.


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