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Shopify Remote Customer Service Jobs in Santa Rosa, CA

HMG Careers

Remote Sales and Service Advisor

Napa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Woodacre, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Fulton, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Santa Rosa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Angwin, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Jenner, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Nicasio, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Novato, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Shopify Remote Customer Service information

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How much do shopify remote customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for shopify remote customer service in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What is a Shopify remote customer service job?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.
What are popular job titles related to Shopify Remote Customer Service jobs in Santa Rosa, CA? For Shopify Remote Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Shopify Remote Customer Service jobs in Santa Rosa, CA look for? The top searched job categories for Shopify Remote Customer Service jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Shopify Remote Customer Service jobs? Cities near Santa Rosa, CA with the most Shopify Remote Customer Service job openings:
Shopify Remote Customer Service jobs near you
Infographic showing various Shopify Remote Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Customer Service Representative - EMS Experience - Remote

ProTransport-1

Cotati, CA • On-site, Remote

$16.90/hr

Full-time

Posted 7 days ago

Job description

Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource.
Note: ProTransport-1 is based in Northern California so the times listed below are in Pacific time. This is a remote opportunity. Qualified individuals will need to be successful working in a remote setting. A designated work area is required.
Pay Rate: $16.90/hr+ (depending on location)
Hours: 12-hour shifts, 8 hours of regular time, 3.5 hours of overtime (8:00 am to 8:00 pm or 9:00 am to 9:00 pm)
Days: Every other Wednesday, Thursdays, Fridays, and Saturdays or Sundays, Mondays, Tuesdays, and every other Wednesday
Essential Duties & Responsibilities:
  • Able to operate a multi-line, computerized phone system as well as radio communication equipment
  • Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
  • Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
  • Develop a high degree of familiarity with Company service areas and medical facilities
  • Demonstrate exceptional customer service skills with both internal and external customers
  • Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
  • Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
  • Attend all mandatory meetings and trainings
  • Perform all other duties as assigned

Minimum Requirements:
  • High School Diploma, GED, or equivalent
  • Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
  • Ability to type a minimum of forty (40+) words per minute
  • Demonstrate ability to communicate clearly and professionally both verbally and in writing
  • Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
  • Ability to accurately take incoming request while simultaneously documenting the information
    electronically

Preferred Qualifications:
  • Previous work experience as an EMS Dispatcher or Communications Technician
  • Emergency Medical Technician (EMT) certification

Additional Requirements:
  • Must be able to successfully complete training with four to six (4-6) weeks of start date
  • Must obtain American Heart Association (AHA) BLS certification within six (6) months of beginning employment
  • Must be able to successfully obtain EMD certification within six (6) months of beginning employment
  • Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts
  • Able to rotate shift assignments as needed and/or required based on operational need
  • Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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