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Shopify Remote Customer Service Jobs in Santa Rosa, CA

ONRAD, inc.

Radiology Physician

Novato, CA · On-site +1

$375K - $469K/yr

ONRAD, Inc. is a Teleradiology and Full-Service Radiology Provider, Joint Commission accredited for ... Blue Chip Hospital Customers with superb imaging quality * Terrific work/life balance * 100% Med ...

ABB

Protection and Control Engineer

CA · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

Block

Manager, SMB Sales

Bodega Bay, CA · Remote

Across it all, we've embedded financial services tools at the point of sale, so merchants can ... We expect this individual to work with a team of remote AEs to co-sell and generate revenue for ...

ABB

Senior Project Engineer

CA · Remote

$112K - $146K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

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Shopify Remote Customer Service information

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How much do shopify remote customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for shopify remote customer service in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are Shopify Remote Customer Service jobs?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify Remote Customer Service Representative, and why are they important?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify Customer Service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.
What are popular job titles related to Shopify Remote Customer Service jobs in Santa Rosa, CA? For Shopify Remote Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Shopify Remote Customer Service jobs in Santa Rosa, CA look for? The top searched job categories for Shopify Remote Customer Service jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Shopify Remote Customer Service jobs? Cities near Santa Rosa, CA with the most Shopify Remote Customer Service job openings:
Shopify Remote Customer Service jobs near you
Infographic showing various Shopify Remote Customer Service job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.
Sales Support Specialist (Remote)

Sales Support Specialist (Remote)

First American Financial Corporation

Santa Rosa, CA • On-site, Remote

$19.81 - $26.43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Who We Are
Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Sales Support is responsible for maintaining relationships with agents to help promote the continued use of FA. Supports sales force by placing claims, reviewing existing claims, making complex decisions and keeping all parties (sales representative, sales managers, real estate agents, property managers, and customers) involved in claim updates and facilitates resolution to claims through assertive efforts which involve creating partnerships, negotiation, analyzing claim history and communicating with various departments, while balancing department and sales objectives.
Essential Functions
  • Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
  • Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
  • Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
  • Dispatch and monitoring 'Check and Advise' for Sales Managers and Divisional Sales Managers.
  • Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
  • Participates in department improvement plans, including brainstorming Falcon enhancements.
  • Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
  • Handle various dispatch activities as requested by sales managers and at representatives own discretion.
  • Communicate with various departments to coordinate completion efforts.
  • Take reports from contractors and make decisions with a predetermined authorization limit.
  • Process reimbursement and cash out requests.
  • Provide cost for covered and non-covered items.
  • Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.

Requirements
  • High School Diploma or equivalent
  • At least 2 - 4 year's internal Claims Resolution Level II representative experience
  • Sales experience desirable
  • Fundamental understanding of Home Warranty policies, systems and appliances.
  • Understanding of sales / real estate transactions
  • Good listening, verbal and written communication skills
  • Proven customer service skills
  • Good organizational skills with the ability to multi-task, prioritize and follow up
  • Strong problem solving and conflict resolution skills
  • Must have excellent analytical skills
  • Meticulous attention to detail
  • Advanced contract knowledge.
  • Advanced procedure and process knowledge.
  • Working knowledge of Microsoft Office

Salary Range
$19.81 - $26.43
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location
Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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