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Csr Account Manager Jobs in Rochester, MI (NOW HIRING)

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Manage assigned customer accounts * Coordinate expediting, forecasting, and delivery commitments

MAG-TECH INC

Customer Service Representative

Warren, MI · On-site

$23 - $27/hr

Customer Service Representative Provides effective customer service for internal and external ... Fulfills customers' rush order needs with the essential understanding of accounts receivable ...

MAG-TECH INC

Customer Service Rep

Farmington Hills, MI · On-site

$20/hr

Customer Service Representative Provides effective customer service for internal and external ... Fulfills customers' rush order needs with the essential understanding of accounts receivable ...

Bright Wing

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

... accounts related to the international transportation of goods. This role is responsible for ... to management • Collect and analyze service issues and carrier performance data; develop clear ...

Circle K

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...

Circle K

Customer Service Representative

Shelby, MI · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Flexible Spending/Health Savings Accounts * Tuition Reimbursement Your key responsibilities: You ...

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All JobsCsr Account JobsCsr Account Manager JobsCsr Account Manager Jobs in Rochester, MI

Csr Account Manager information

See Rochester, MI salary details

$23.9K

$43.6K

$69K

How much do csr account manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for csr account manager in Rochester, MI is $43,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $49,700.00 per year, depending on experience, location, and employer.

What is a CSR account manager?

CSR Account Managers, or Customer Service Representative Account Managers, are professionals who serve as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing customer needs, resolving issues, and ensuring client satisfaction. Their duties often include building strong relationships with clients, coordinating with internal teams, and identifying opportunities for upselling or cross-selling products and services. Effective CSR Account Managers help retain clients and contribute to a company’s long-term success.

What does a CSR account manager do?

As a CSR Account Manager, you’ll regularly interact with clients to understand their needs, provide solutions, and ensure satisfaction with your company’s services. Internally, you’ll work closely with sales, customer support, and product teams to coordinate resources and address client concerns promptly. Effective communication and relationship-building are key, as you often act as the main point of contact, helping to resolve any issues and proactively identify opportunities for account growth. This role requires balancing multiple accounts, managing expectations, and ensuring all team members are aligned on client objectives.

What are the key skills and qualifications needed to thrive as a CSR account manager?

To thrive as a CSR Account Manager, you need strong account management experience, a deep understanding of corporate social responsibility principles, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, project management tools, and sustainability reporting frameworks is typically required. Outstanding interpersonal skills, problem-solving ability, and effective communication help build lasting client relationships and drive successful CSR initiatives. These competencies are crucial for aligning client goals with impactful social responsibility strategies and ensuring program success.

What is the difference between Csr Account Manager vs Customer Service Representative?

AspectCsr Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in account management or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client-facing, account management focusCall centers, retail, or online support roles
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsRetail, telecommunications, service industries

The Csr Account Manager and Customer Service Representative roles both involve customer interaction, but the Csr Account Manager typically manages client accounts, builds relationships, and handles complex issues, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on general customer support and issue resolution. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What job categories do people searching Csr Account Manager jobs in Rochester, MI look for?

The top searched job categories for Csr Account Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Csr Account Manager jobs?

Cities near Rochester, MI with the most Csr Account Manager job openings:

Csr Account Manager jobs near you
Infographic showing various Csr Account Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,566 per year, or $20.9 per hour.

Licensed Customer Service Representative

Troy, MI • On-site

INDEPENDENT INSURANCE SERVICES AGENCY INC
See more jobs at INDEPENDENT INSURANCE SERVICES AGENCY INCexternal

Other

Posted 22 days ago

Job description

Benefits:

Work-From-Home

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Join an Established Agency That Values Excellent Customer Service

Are you a licensed insurance professional who enjoys helping people, solving problems, and building lasting client relationships? Are you looking for an agency that offers a part-time, work-from-home schedule where your experience is valued?

Independent Insurance Services Agency is seeking an experienced Licensed Customer Service Representative to join our team team in Troy, MI. This is an excellent opportunity for someone who thrives in a client-focused role, enjoys delivering outstanding service, and can identify opportunities to strengthen customer relationships through proactive account management.

If you're looking for a stable career with a supportive agency that values professionalism, teamwork, and customer satisfaction, we'd love to hear from you.

This opportunity offers:

Competitive base salary plus performance-based bonus opportunities.

Part-time, work-from-home schedule flexibility.

Supportive team environment that values collaboration and professional growth.

Ongoing training and development opportunities.

Opportunity to build long-term relationships with clients while making a meaningful difference every day.

Career advancement opportunities within the agency.

What You'll Do

As a Licensed Customer Service Representative, you'll be the trusted point of contact for our existing clients, ensuring they receive exceptional service while helping them maintain the right coverage for their evolving needs.

Responsibilities

Market insurance policies

Deliver outstanding customer service by phone, email, and in person.

Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries.

Conduct proactive policy reviews to ensure customers have the appropriate protection.

Educate clients on available coverage options, discounts, and policy enhancements.

Identify opportunities for cross-selling and account rounding while maintaining a service-first approach.

Build strong, long-term relationships that promote customer retention and loyalty.

Process policy updates accurately and maintain organized client records.

Collaborate with agency team members to provide an exceptional customer experience.

What We're Looking For

Required Qualifications

Active Property & Casualty Insurance License.

Previous insurance agency experience required (5+ years)

Experience servicing personal lines insurance policies.

Strong understanding of insurance products, coverages, and policy servicing. Ideal Candidate

Friendly, professional, and customer-focused.

Excellent communication and active listening skills.

Highly organized with strong attention to detail.

Proactive problem solver who enjoys helping others.

Comfortable using agency management systems and multiple computer applications.

Team-oriented while capable of working independently.

Able to identify customer needs and recommend appropriate coverage solutions when appropriate.

If you're an experienced, licensed insurance professional looking to join a respected independent agency where your knowledge and customer service skills will be valued, this is an outstanding opportunity.

This is a remote position.

Apply