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Personal Lines Account Manager Jobs in Rochester, MI

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Personal Lines Account Manager information

See Rochester, MI salary details

$29.9K

$50.9K

$80.1K

How much do personal lines account manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for personal lines account manager in Rochester, MI is $50,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $56,100.00 per year, depending on experience, location, and employer.

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What job categories do people searching Personal Lines Account Manager jobs in Rochester, MI look for? The top searched job categories for Personal Lines Account Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Personal Lines Account Manager jobs? Cities near Rochester, MI with the most Personal Lines Account Manager job openings:
Personal Lines Account Manager jobs near you
Infographic showing various Personal Lines Account Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,857 per year, or $24.5 per hour.

Personal Lines Account Manager

The Jonus Group

Clarkston, MI • On-site

$45K - $60K/yr

Other

Posted 3 days ago

New

Job description


Personal Lines Account Manager
Job Summary
Seeking a dedicated and detail-oriented Personal Lines Account Manager to join a dynamic team. This role is pivotal in managing and servicing personal lines accounts, ensuring client satisfaction, and contributing to the growth of an agency. If you thrive in a collaborative, fast-paced environment and have a passion for delivering exceptional service, we encourage you to apply.
Compensation Package
  • Salary Range: $45,000 - $60,000 annually, based on experience.
  • Commission: Competitive commission program for both new business and automatic renewals, evenly split within the department.
  • Bonus: Performance-based bonuses.
Responsibilities
  • Manage an alpha-split book of business, focusing 20% on new business and 80% on renewals.
  • Build and maintain strong relationships with clients, ensuring their insurance needs are met.
  • Work with top carriers, including Citizens, Auto Owners, Progressive, Frankenmuth, and Cincinnati.
  • Utilize the Epic agency management system to manage accounts efficiently.
  • Collaborate with team members to achieve departmental goals and maintain a positive work environment.
  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
Qualifications/Requirements
  • Licenses/Designations: Property & Casualty (P&C) license required.
  • Experience: 1-2 years of experience in a similar role within the insurance industry.
  • Strong knowledge of personal lines insurance products and carriers.
  • Proficiency in using agency management systems, preferably Epic.
  • Excellent communication and interpersonal skills.
  • Ability to work onsite four days a week, with one remote day.

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About Jonus Group

Sourced by ZipRecruiter

The Jonus Group is a prestigious staffing agency located in Wayne, PA, the United States that specializes in the insurance industry. Since its inception, the Jonus Group has been committed to connecting skilled industry-specific candidates with leading insurance companies across the nation. The firm stands out for its broad-based experience in permanent, temporary and temp-to-hire staffing, proving its flexible approach to addressing diverse client needs. Foundational to the Jonus Group’s operations are its core values - excellence, integrity, and client focus. The firm's mission is to serve as a bridge between talent and opportunity, focusing on establishing mutually beneficial, long-lasting relationships between job seekers and employers. A key achievement of the Jonus Group has been its ability to position itself as a reliable go-to resource for staffing solutions in the insurance industry.

Industry

Insurance services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2012

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