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Csr Account Manager Jobs (NOW HIRING)

Kelso Building Services

CSR Account Manager

Phoenix, AZ · On-site

Position Summary The CSR Account Manager is the client-facing liaison for the branch, reporting directly to the Branch Manager. This role exists to keep communication and coordination flowing cleanly ...

ST. JOSAPHAT PARISH

Customer Service Rep

Dallas, TX · On-site

$15.75 - $21.50/hr

Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... manager, marketing account representative, account rep, account representative, chicago ...

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

Customer Service Consultant Market Buzz Promotion is currently looking for Former Military ... manager, marketing account representative, account rep, account representative, chicago ...

APR

Commercial Lines Account Manager

Mesa, AZ

$65K - $80K/yr

Commercial Lines Account Manager | CSR | Account Management Insurance Agency Location: Mesa, AZ Salary: $65,000-80,000 Independent insurance agency is seeking a licensed commercial lines account ...

JOSKO Services

Customer Service Representative

Apopka, FL

$14 - $19/hr

Position Overview The Customer Service Representative (CSR) plays a central role in supporting both account management and service dispatch operations. This position ensures exceptional customer ...

UHS

ACCOUNT MANAGER

North Charleston, SC

The Business Development Representative (Account Manager) is directly responsible for creating ... deadlines; customer service skills; willingness to travel up to 75% on the road, including ...

Ampronix

Customer Service Rep/Admin

Irvine, CA · On-site

$17 - $23.25/hr

Junior Customer Service Representative (Jr. CSR) Position Summary The Junior Customer Service ... Support Account Manager(s) with customer communications and account-related activities. * Assist ...

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$26K

$47.3K

$75K

How much do csr account manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for csr account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Account Manager, and why are they important?

To thrive as a CSR Account Manager, you need strong account management experience, a deep understanding of corporate social responsibility principles, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, project management tools, and sustainability reporting frameworks is typically required. Outstanding interpersonal skills, problem-solving ability, and effective communication help build lasting client relationships and drive successful CSR initiatives. These competencies are crucial for aligning client goals with impactful social responsibility strategies and ensuring program success.

What are CSR Account Managers?

CSR Account Managers, or Customer Service Representative Account Managers, are professionals who serve as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing customer needs, resolving issues, and ensuring client satisfaction. Their duties often include building strong relationships with clients, coordinating with internal teams, and identifying opportunities for upselling or cross-selling products and services. Effective CSR Account Managers help retain clients and contribute to a company’s long-term success.

What is the difference between Csr Account Manager vs Customer Service Representative?

AspectCsr Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in account management or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client-facing, account management focusCall centers, retail, or online support roles
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsRetail, telecommunications, service industries

The Csr Account Manager and Customer Service Representative roles both involve customer interaction, but the Csr Account Manager typically manages client accounts, builds relationships, and handles complex issues, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on general customer support and issue resolution. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

How does a CSR Account Manager typically collaborate with clients and internal teams to ensure successful account outcomes?

As a CSR Account Manager, you’ll regularly interact with clients to understand their needs, provide solutions, and ensure satisfaction with your company’s services. Internally, you’ll work closely with sales, customer support, and product teams to coordinate resources and address client concerns promptly. Effective communication and relationship-building are key, as you often act as the main point of contact, helping to resolve any issues and proactively identify opportunities for account growth. This role requires balancing multiple accounts, managing expectations, and ensuring all team members are aligned on client objectives.
More about Csr Account Manager jobs
What cities are hiring for Csr Account Manager jobs? Cities with the most Csr Account Manager job openings:
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What job categories do people searching Csr Account Manager jobs look for? The top searched job categories for Csr Account Manager jobs are:
Csr Account Manager jobs near you
Infographic showing various Csr Account Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

CSR Account Manager

Kelso Building Services

Phoenix, AZ • On-site

Full-time

Posted 15 days ago

Job description

About Kelso Building Services
Kelso operates branches across 8 cities, each running as an independent unit built around a branch manager, sales team, and in-field technicians. Two centralized teams support every branch: the Account Services Group (ASG), which handles work order dispatch, project management, estimating, ordering, and invoicing, and the Central Support Center (CSC). Together they centralize the administrative backbone so branches can stay focused on the client relationship and the work itself.
Position Summary
The CSR Account Manager is the client-facing liaison for the branch, reporting directly to the Branch Manager. This role exists to keep communication and coordination flowing cleanly between the branch, the Account Services Group (ASG), the Central Support Center (CSC), and the client - so that nothing falls through the cracks between the people doing the work and the people relying on it.
The CSR Account Manager owns client escalations from first contact to resolution: pulling in the right people internally, chasing down the information the client needs, and pushing every issue toward a positive outcome. The role also keeps a close eye on the operational details that drive client satisfaction - work order status, parts and materials backlog, supplier performance, and dispatch scheduling - so that service level agreements and client expectations are consistently met.
Key Responsibilities
Client Liaison & Communication
  • Serve as the primary point of contact between the client and the branch for day-to-day account matters.
  • Coordinate communication and workflow between the branch, ASG, and CSC to ensure client needs are understood and acted on without delay.
  • Keep clients proactively informed on the status of open work, known issues, and upcoming milestones.

Escalation Management
  • Receive and own client escalations, acting as the internal driver for resolution.
  • Intervene across branch, ASG, and CSC teams to gather the updates and information needed to respond to the client.
  • Push internally for timely, positive outcomes on every escalated issue, and follow up to confirm resolution.
  • Keep the Branch Manager informed of significant or unresolved escalations.

Work Order & Materials Tracking
  • Retrieve and interpret work order (WO) status and parts/materials backlog information to answer client and internal questions accurately.
  • Monitor backlog trends and flag at-risk orders before they become client-facing problems.

Supplier Accountability
  • Track supplier commitments related to parts and materials, and hold suppliers accountable for delivery timelines.
  • Escalate supplier delays internally and to the supplier as needed to protect client SLAs.

Dispatch Coordination & SLA Adherence
  • Work directly with dispatch to ensure jobs are scheduled in a way that meets client SLAs and expectations.
  • Monitor scheduling against SLA commitments and proactively address gaps before they impact the client.
  • Partner with dispatch on prioritization when client needs shift or urgent issues arise.

Required Qualifications
  • 2+ years of experience in a client-facing account management, customer service, or coordination role, ideally in field services, construction, facilities, or a related trade industry.
  • Strong verbal and written communication skills; comfortable delivering both good and difficult news to clients.
  • Demonstrated ability to coordinate across multiple internal teams to resolve issues.
  • Working knowledge of work order management, scheduling/dispatch processes, or materials/procurement workflows (or ability to learn quickly).
  • Strong organizational skills with the ability to track multiple open issues simultaneously.
  • Comfortable holding external vendors/suppliers accountable to commitments.

Preferred Qualifications
  • Experience with work order management or dispatch software.
  • Familiarity with SLA-driven service environments.
  • Prior experience in the building services, construction, or trades industry.

Core Competencies
  • Client relationship management
  • Problem ownership and follow-through
  • Cross-functional coordination
  • Attention to detail under time pressure

Calm, solutions-oriented communication during escalations

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