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Csr Account Manager Jobs (NOW HIRING)

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Customer Service Representative (CSR) - Accounting Department Location: viLogics HQ - Ebensburg,PA ... The ideal candidate will have experience in MSP billing processes, client account management ...

Helpmates

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Customer Service Representative

Irvine, CA · On-site

$23 - $24/hr

Customer Service Representative - SAP Order Management -- Urgently hiring in Irvine, CA! Job Title ... Supporting Regional Account Managers with order processing and customer inquiries * Managing sales ...

CP Rankin

Customer Service Representative

Chalfont, PA

$15.50 - $21/hr

Customer Service Representative are responsible for the support of both internal and external ... Will work with Account Managers daily to problem solve, provide information needed to maintain ...

Pregis

Customer Service Representative

Granite Falls, NC · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service ... Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service ... Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.

Symbiotic Services

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Customer Service Representative Department: Customer Experience FLSA Status: Non-Exempt Reports To ... Dallas, TX Position Summary Symbiotic Services is seeking a Customer Service Account Manager ...

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Csr Account Manager information

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$26K

$47.3K

$75K

How much do csr account manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for csr account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is a CSR account manager?

CSR Account Managers, or Customer Service Representative Account Managers, are professionals who serve as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing customer needs, resolving issues, and ensuring client satisfaction. Their duties often include building strong relationships with clients, coordinating with internal teams, and identifying opportunities for upselling or cross-selling products and services. Effective CSR Account Managers help retain clients and contribute to a company’s long-term success.

What does a CSR account manager do?

As a CSR Account Manager, you’ll regularly interact with clients to understand their needs, provide solutions, and ensure satisfaction with your company’s services. Internally, you’ll work closely with sales, customer support, and product teams to coordinate resources and address client concerns promptly. Effective communication and relationship-building are key, as you often act as the main point of contact, helping to resolve any issues and proactively identify opportunities for account growth. This role requires balancing multiple accounts, managing expectations, and ensuring all team members are aligned on client objectives.

What are the key skills and qualifications needed to thrive as a CSR account manager?

To thrive as a CSR Account Manager, you need strong account management experience, a deep understanding of corporate social responsibility principles, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, project management tools, and sustainability reporting frameworks is typically required. Outstanding interpersonal skills, problem-solving ability, and effective communication help build lasting client relationships and drive successful CSR initiatives. These competencies are crucial for aligning client goals with impactful social responsibility strategies and ensuring program success.

What is the difference between Csr Account Manager vs Customer Service Representative?

AspectCsr Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in account management or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client-facing, account management focusCall centers, retail, or online support roles
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsRetail, telecommunications, service industries

The Csr Account Manager and Customer Service Representative roles both involve customer interaction, but the Csr Account Manager typically manages client accounts, builds relationships, and handles complex issues, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on general customer support and issue resolution. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What cities are hiring for Csr Account Manager jobs?

Cities with the most Csr Account Manager job openings:

What states have the most Csr Account Manager jobs?

States with the most job openings for Csr Account Manager jobs include:

What are popular job titles related to Csr Account Manager jobs?

For Csr Account Manager jobs, the most frequently searched job titles are:

Csr Account Manager jobs near you
Infographic showing various Csr Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Customer Service Representative (CSR)

Ebensburg, PA • On-site

viLogics
See more jobs at viLogicsexternal

$13 - $17.75/hr

Full-time

Re-posted 21 days ago

Job description

Customer Service Representative (CSR) – Accounting DepartmentLocation: viLogics HQ – Ebensburg,PA (Operations Center) – In-Office Only Position Summary:

viLogics is seeking a Customer Service Representative (CSR) for the Accounting Department with a Managed Service Provider (MSP) background to assist clients with invoicing, contract reviews, and billing support. This is strictly in-office position requires daily face-to-face collaboration to ensure seamless financial operations and exceptional client service.

The ideal candidate will have experience in MSP billing processes, client account management, contract reviews, and dispute resolution. Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred.

Primary Responsibilities:

  • Client Billing Support & Invoicing:
    • Generate, review, and process customer invoices accurately and in a timely manner.
    • Investigate and resolve billing discrepancies while maintaining a high level of customer satisfaction.
    • Work closely with clients to explain invoice details, ensure transparency, and resolve any disputes.
    • Assist with accounts receivable (AR) follow-ups and collections as needed.
  • Contract Management & Review:
    • Review customer contracts, agreements, and SLAs (Service Level Agreements) to ensure accurate billing.
    • Identify and resolve discrepancies between contracted services and actual billing.
    • Assist in contract modifications and renewals in collaboration with the sales and finance teams.
  • Client Account Management & Support:
    • Act as the primary point of contact for customers regarding billing-related inquiries.
    • Provide exceptional customer service, ensuring timely responses to client questions and concerns.
    • Maintain detailed records of client interactions, contract terms, and invoice adjustments.
  • Internal Collaboration & Reporting:
    • Work closely with the finance, sales, and service teams to ensure alignment between services delivered and billed.
    • Utilize PSA tools (preferably Kaseya BMS, ConnectWise, or Autotask) to track customer accounts, contracts, and billing activity.
    • Assist in preparing financial reports, audits, and reconciliation tasks related to billing.

Required Qualifications:Education:

  • Associate’s or Bachelor’s degree in Accounting, Business Administration, Finance, or a related field.

Experience:

  • 3+ years of experience in a billing, invoicing, or contract management role within an MSP or IT service provider environment.
  • Strong knowledge of MSP financial operations, including recurring revenue models, contract-based billing, and service agreements.
  • Experience with PSA tools such as Kaseya BMS, ConnectWise Manage, or Autotask is preferred.
  • Familiarity with QuickBooks, NetSuite, or other accounting software is a plus.

Skills & Abilities:

  • Detail-oriented with strong analytical skills and the ability to identify and resolve discrepancies.
  • Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
  • Problem-solving mindset with the ability to handle billing disputes and client escalations professionally.
  • Ability to multi-task and manage multiple client accounts while maintaining accuracy.
  • Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, financial reporting).
  • Understanding of IT service contracts, SLAs, and managed services billing structures.

Additional Requirements:

  • This is an in-office role—remote or hybrid work is NOT an option.
  • Must possess a valid driver’s license with a clean record.
  • Must be able to pass a full background check.
  • Must be able to pass a drug and alcohol screening.

Working Conditions & Schedule:

  • Strictly in-office position based in Ebensburg, PA
  • Standard office hours are Monday through Friday, with potential for overtime as needed.
  • viLogics operates 24/7/365, and occasional after-hours support may be required.

If you have MSP experience, a strong client billing and contract management background, and a passion for providing top-tier customer service, we invite you to join our growing team at viLogics!