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Csr Account Manager Jobs in Quebec (NOW HIRING)

Ardene

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...

LocalJobShop.ca

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to: * Acts as the main company and brand representative of Ardene ...

Caeus

Customer Service Representative

Montreal, QC

Description The Customer Service Representative is responsible for providing professional front ... management system. * Verify course enrollments and coordinate with Account Executives to ensure ...

WestGroupe

Up to 5 sick/personal days per year Role As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships ...

HollisWealth

Customer Service Representative

Quebec, QC · On-site

As a Customer Service Representative , you will play a key role in supporting our policyholders and ... Managing more complex or unique cases and ensuring follow-ups are completed within established ...

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Csr Account Manager information

See Quebec salary details

$11

$19

$27

How much do csr account manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for csr account manager in Quebec is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.88 per hour, depending on experience, location, and employer.

What is a CSR account manager?

CSR Account Managers, or Customer Service Representative Account Managers, are professionals who serve as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing customer needs, resolving issues, and ensuring client satisfaction. Their duties often include building strong relationships with clients, coordinating with internal teams, and identifying opportunities for upselling or cross-selling products and services. Effective CSR Account Managers help retain clients and contribute to a company’s long-term success.

What does a CSR account manager do?

As a CSR Account Manager, you’ll regularly interact with clients to understand their needs, provide solutions, and ensure satisfaction with your company’s services. Internally, you’ll work closely with sales, customer support, and product teams to coordinate resources and address client concerns promptly. Effective communication and relationship-building are key, as you often act as the main point of contact, helping to resolve any issues and proactively identify opportunities for account growth. This role requires balancing multiple accounts, managing expectations, and ensuring all team members are aligned on client objectives.

What are the key skills and qualifications needed to thrive as a CSR account manager?

To thrive as a CSR Account Manager, you need strong account management experience, a deep understanding of corporate social responsibility principles, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, project management tools, and sustainability reporting frameworks is typically required. Outstanding interpersonal skills, problem-solving ability, and effective communication help build lasting client relationships and drive successful CSR initiatives. These competencies are crucial for aligning client goals with impactful social responsibility strategies and ensuring program success.

What is the difference between Csr Account Manager vs Customer Service Representative?

AspectCsr Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in account management or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client-facing, account management focusCall centers, retail, or online support roles
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsRetail, telecommunications, service industries

The Csr Account Manager and Customer Service Representative roles both involve customer interaction, but the Csr Account Manager typically manages client accounts, builds relationships, and handles complex issues, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on general customer support and issue resolution. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are popular job titles related to Csr Account Manager jobs in Quebec?

For Csr Account Manager jobs in Quebec, the most frequently searched job titles are:

What cities in Quebec are hiring for Csr Account Manager jobs?

Cities in Quebec with the most Csr Account Manager job openings:

Csr Account Manager jobs near you
Infographic showing various Csr Account Manager job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $39,910 per year, or $19.2 per hour.

Customer Service Representative

Montreal, QC • On-site

Altasciences
Scientific Research and Development Services • 1 - 5K employees
Learn more about Altasciencesexternal

Part-time

Re-posted 26 days ago

Altasciences rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.


What You'll Do Here

  • Ensure the confidentiality of clinical trial participants and sponsors is respected.

  • Maintain and advocate a high level of customer service and quality within the department.

  • Review and understand all assigned actively enrolling studies.

  • Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.

  • Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.

  • Schedule screening and/or other clinical trial related appointments.

  • Update participant management software with volunteer demographics and medical history.

  • May confirm participant statuses and prepare/send check-in lists for clinical operations teams.

  • Strive to achieve study recruitment targets and departmental objectives.

  • Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.


What You'll Need to Succeed

  • High School Diploma required; college degree and related work experience preferred.

  • Previous experience in customer service call center

  • Excellent communication French and English

  • Knowledge of clinical research and medical terms an asset

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:

  • The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.

What We Offer

  • Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends

  • Schedules are in these time slots : Monday to Friday from12PM to 8PM, Saturday and Sunday from 9AM to 5PM.

  • On-site at our Montreal location (1100 av. Beaumont)

  • Free-parking for employees

  • In front of Metro Acadie

Altasciences' Incentive Programs Include:

  • Training & Development Programs

  • Employee Referral Bonus Program

  • Annual Performance Reviews

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