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Csr Account Manager Jobs in Rochester, MI (NOW HIRING)

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Customer Service Representative

Detroit, MI · On-site

$1.3K - $1.6K/wk

As a Customer Service Representative, you will work directly with customers throughout the Detroit ... Answer questions regarding products, services, promotions, and account options * Learn about ...

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

... accounts might face with accuracy and efficiency. This CSR will also work closely with the ... Manage incoming calls. * Enter customers orders in ERP system accurately and efficiently. * Enter ...

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted ... Manage assigned customer accounts * Coordinate expediting, forecasting, and delivery commitments

Dal-Tile

Customer Service Representative - (FT)

Farmington, MI · On-site

$15.75 - $21.50/hr

As the Customer Service Representative, we need someone ready to provide a variety of support, such ... Provides customer account management which may include, but is not limited to, order entry, order ...

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All JobsCsr Account JobsCsr Account Manager JobsCsr Account Manager Jobs in Rochester, MI

Csr Account Manager information

See Rochester, MI salary details

$23.9K

$43.6K

$69K

How much do csr account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for csr account manager in Rochester, MI is $43,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $49,700.00 per year, depending on experience, location, and employer.

What is a CSR account manager?

CSR Account Managers, or Customer Service Representative Account Managers, are professionals who serve as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing customer needs, resolving issues, and ensuring client satisfaction. Their duties often include building strong relationships with clients, coordinating with internal teams, and identifying opportunities for upselling or cross-selling products and services. Effective CSR Account Managers help retain clients and contribute to a company’s long-term success.

What does a CSR account manager do?

As a CSR Account Manager, you’ll regularly interact with clients to understand their needs, provide solutions, and ensure satisfaction with your company’s services. Internally, you’ll work closely with sales, customer support, and product teams to coordinate resources and address client concerns promptly. Effective communication and relationship-building are key, as you often act as the main point of contact, helping to resolve any issues and proactively identify opportunities for account growth. This role requires balancing multiple accounts, managing expectations, and ensuring all team members are aligned on client objectives.

What are the key skills and qualifications needed to thrive as a CSR account manager?

To thrive as a CSR Account Manager, you need strong account management experience, a deep understanding of corporate social responsibility principles, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, project management tools, and sustainability reporting frameworks is typically required. Outstanding interpersonal skills, problem-solving ability, and effective communication help build lasting client relationships and drive successful CSR initiatives. These competencies are crucial for aligning client goals with impactful social responsibility strategies and ensuring program success.

What is the difference between Csr Account Manager vs Customer Service Representative?

AspectCsr Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in account management or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client-facing, account management focusCall centers, retail, or online support roles
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsRetail, telecommunications, service industries

The Csr Account Manager and Customer Service Representative roles both involve customer interaction, but the Csr Account Manager typically manages client accounts, builds relationships, and handles complex issues, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on general customer support and issue resolution. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What job categories do people searching Csr Account Manager jobs in Rochester, MI look for?

The top searched job categories for Csr Account Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Csr Account Manager jobs?

Cities near Rochester, MI with the most Csr Account Manager job openings:

Csr Account Manager jobs near you
Infographic showing various Csr Account Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,566 per year, or $20.9 per hour.

Customer Service Representative

Auburn Hills, MI • On-site

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$21 - $24/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Job Title: Customer Service Representative Location: Auburn Hills, Michigan Type: Contract Compensation: $21.00 - $24.00 Work Model: Onsite – onsite Hours: Monday - Friday: 8 am to 5 pm , Monday - Friday 1 hour lunch

Responsibilities

  • Deliver excellent customer service with a customer-focused mindset, taking ownership of the order management process from initial entry to product delivery.
  • Interface with customers, internal, and external partners to build successful relationships.
  • Manage multiple SAP transactions including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices.
  • Build relationships with the commercial team to exceed customer expectations.
  • Analyze customer ordering patterns to anticipate needs and proactively address issues.
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont).
  • Respond promptly to customer inquiries and complaints.
  • Review daily reports to identify and resolve issues proactively.
  • Demonstrate adaptability in a fast-paced environment.
  • Investigate and resolve customer disputes efficiently, engaging with credit and sales teams as needed.
  • Make decisions regarding customer returns within delegated authority.
  • Relay relevant customer information to the account manager regarding forecasts, projects, or organizational changes.

Requirements

  • Excellent communication skills and a customer service mindset.
  • Experience with SAP or equivalent systems.
  • High School Diploma required; College degree preferred.
  • Order entry experience and customer service background.
  • Ability to work in a hybrid environment (subject to change).
  • No specific security clearance required.
  • Call Lynn at 732 228-8982 for immediate consideration

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1

Ref: #563-Joule Staffing - Toms River

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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