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Csr Account Manager Jobs in Rochester, MI (NOW HIRING)

KYYBA

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Customer Service Representative

Auburn Hills, MI · On-site

$30 - $31/hr

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

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Csr Account Manager information

See Rochester, MI salary details

$23.9K

$43.6K

$69K

How much do csr account manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for csr account manager in Rochester, MI is $43,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $49,700.00 per year, depending on experience, location, and employer.

What is a CSR account manager?

CSR Account Managers, or Customer Service Representative Account Managers, are professionals who serve as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing customer needs, resolving issues, and ensuring client satisfaction. Their duties often include building strong relationships with clients, coordinating with internal teams, and identifying opportunities for upselling or cross-selling products and services. Effective CSR Account Managers help retain clients and contribute to a company’s long-term success.

What does a CSR account manager do?

As a CSR Account Manager, you’ll regularly interact with clients to understand their needs, provide solutions, and ensure satisfaction with your company’s services. Internally, you’ll work closely with sales, customer support, and product teams to coordinate resources and address client concerns promptly. Effective communication and relationship-building are key, as you often act as the main point of contact, helping to resolve any issues and proactively identify opportunities for account growth. This role requires balancing multiple accounts, managing expectations, and ensuring all team members are aligned on client objectives.

What are the key skills and qualifications needed to thrive as a CSR account manager?

To thrive as a CSR Account Manager, you need strong account management experience, a deep understanding of corporate social responsibility principles, and a bachelor's degree in business, communications, or a related field. Familiarity with CRM software, project management tools, and sustainability reporting frameworks is typically required. Outstanding interpersonal skills, problem-solving ability, and effective communication help build lasting client relationships and drive successful CSR initiatives. These competencies are crucial for aligning client goals with impactful social responsibility strategies and ensuring program success.

What is the difference between Csr Account Manager vs Customer Service Representative?

AspectCsr Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in account management or customer relationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client-facing, account management focusCall centers, retail, or online support roles
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsRetail, telecommunications, service industries

The Csr Account Manager and Customer Service Representative roles both involve customer interaction, but the Csr Account Manager typically manages client accounts, builds relationships, and handles complex issues, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on general customer support and issue resolution. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What job categories do people searching Csr Account Manager jobs in Rochester, MI look for?

The top searched job categories for Csr Account Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Csr Account Manager jobs?

Cities near Rochester, MI with the most Csr Account Manager job openings:

Csr Account Manager jobs near you
Infographic showing various Csr Account Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,566 per year, or $20.9 per hour.

Customer Service Representative

Auburn Hills, MI • On-site

KYYBA
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about KYYBAexternal

$30 - $31/hr

Contractor

Dental, PTO

Posted 9 days ago

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Job description

Responsibilities
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers’ needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Key responsibilities:
-Customer Engagement and Order Management
-Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
-Build working relationships with commercial team partners to exceed customer expectations
-Analyze customer ordering patterns to anticipate customer needs
-Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My ***)
-Respond to customer inquiries and complaints in a timely manner
-Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
-Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
-Quickly identify and own resolution of customer issues
-Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
-Make decisions for customers’ return following a quality complaint within their assigned Delegation of Authority (DOA) limit
-As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)
Qualifications
SAP-R3 or equivalent experience, High School Diploma required, College degree preferred, Order entry experience & previous customer service experience
This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

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About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

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