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Csm Jobs in Utah (NOW HIRING)

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

This position as a CSM is part account management, part customer service, part sales, and part operations. Customer Success Manager responsibilities include: * Manage a large book of customer ...

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

Please consider a one of the two CSM roles that are open. Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive ...

Brex

Servicing Collections Associate

Salt Lake City, UT · On-site

$45K - $57K/yr

Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios * Identify and suggest ...

LVT

Success Program Manager

American Fork, UT · On-site

Manage your book of business utilizing traditional CSM motions and digital programs to drive adoption, support the release of new products, and guide customers through multi-year renewal processes.

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

Advisors are relationship people, and we want them to have a great relationship with their CSM at Slant. 1. Onboard all new customers - ensuring data is migrated, and the team is trained on how to ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60 - $80/hr

Advisors are relationship people, and we want them to have a great relationship with their CSM at Slant. * Onboard all new customers - ensuring data is migrated, and the team is trained on how to use ...

Clicklease

Project Manager

Draper, UT · On-site

$80 - $120/hr

PMP, PgMP, CSM, or SAFe certification * Experience in fintech, equipment leasing, or financial services industries * Experience with R&D capitalization reporting or understanding of ASC 350‑40 ...

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How much do csm jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for csm in Utah is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.61 per hour, depending on experience, location, and employer.

What is a customer success manager?

Customer Success Managers (CSMs) are professionals who work closely with customers to ensure they achieve their desired outcomes while using a company's products or services. CSMs act as the main point of contact after a sale, helping clients with onboarding, product adoption, and ongoing support. Their goal is to build strong relationships, increase customer satisfaction and retention, and identify opportunities for upselling or cross-selling. CSMs often collaborate with sales, support, and product teams to address customer needs and feedback.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or a related field, often supported by experience in customer-facing roles. Familiarity with CRM systems like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and proactive organizational skills set top CSMs apart. These skills and qualities are crucial for driving customer satisfaction, retention, and long-term business growth.

How does a customer success manager typically collaborate with other departments to improve client outcomes?

Customer Success Managers work closely with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They relay customer feedback to Product teams for improvements, partner with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues efficiently. This cross-functional collaboration helps CSMs proactively address client needs, foster retention, and drive overall customer satisfaction.

What is the difference between Csm vs Customer Service Manager?

AspectCustomer Success Manager (CSM)Customer Service Manager
Primary FocusCustomer retention, onboarding, and successCustomer support, issue resolution, and service quality
Required SkillsRelationship management, product knowledge, communicationProblem-solving, leadership, communication
Work EnvironmentAccount management, proactive engagementSupport centers, call centers, service teams
Common CertificationsCustomer success certifications, CRM toolsCustomer service certifications, leadership training

While both roles involve working with customers, a Customer Success Manager focuses on proactive engagement to ensure customer satisfaction and retention, often working closely with sales and product teams. In contrast, a Customer Service Manager handles reactive support, resolving issues and maintaining service quality. Understanding these differences helps in choosing the right career path or job search focus.

Is a customer success manager a stressful career?

A customer success manager (CSM) role can be stressful due to managing client relationships, meeting retention goals, and handling customer issues. The level of stress varies depending on company size, industry, and workload, but strong communication and problem-solving skills help manage job pressures.

What are customer success manager jobs?

Customer Success Manager (CSM) jobs involve working with clients to ensure they are satisfied with a company's products or services, often focusing on onboarding, support, and retention. CSMs typically use CRM tools, develop strong communication skills, and may require industry-specific knowledge to help clients achieve their goals and maximize product value.

What are popular job titles related to Csm jobs in Utah?

For Csm jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Csm jobs in Utah look for?

The top searched job categories for Csm jobs in Utah are:

What cities in Utah are hiring for Csm jobs?

Cities in Utah with the most Csm job openings:

Csm jobs near you
Infographic showing various Csm job openings in Utah as of August 2026, with employment types broken down into 83% Full Time, 9% Part Time, and 8% Contract. Highlights an 77% Physical, 6% Hybrid, and 17% Remote job distribution, with an average salary of $34,508 per year, or $16.6 per hour.

Customer Success Manager

Motivosity

Lehi, UT • On-site

$65K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

Come join Motivosity as a Customer Success Manager!
Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.
About the Customer Success Manager position
We are seeking a talented Customer Success Manager to work with customers to coordinate service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales, and part operations.
Customer Success Manager responsibilities include:
  • Manage a large book of customer accounts
  • Facilitating customer account renewals to maximize retention
  • Communicating effectively with customers regularly and fostering strong relationships with clients
  • Improve customer engagement and outcomes by providing consultative and strategic advisory services
  • Expand customer accounts by introducing other company products and services
  • Create customer champions and advocates

Customer Success Manager qualifications include:
  • 1+ year of experience as a B2B Account Manager or Customer Success Manager
  • Proficiency with CRM software and account management systems
  • Great organizational and multitasking skills
  • Good communication skills, both verbal and written
  • Advanced problem solving and negotiation skills
  • Upbeat, positive, and friendly personality that energizes those around you
  • BS/BA in Business, Marketing, Finance, Economics, or related field

Perks of being a MVer:
  • Changing the world by bringing happiness to work environments around the globe
  • Equity
  • Health Insurance and HSA
  • 401(k)
  • Dental Insurance
  • Vision Insurance
  • Team activities
  • Hybrid work flexibility
  • On site gym
  • Strong and positive work culture in an exciting startup space

Apply