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Csm Tech Jobs (NOW HIRING)

Kaltura

CSM - Tech

We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. Kaltura has a fast-paced environment where initiative is always encouraged. Together with our ...

Kaltura

CSM - Tech

We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud. Kaltura has a fast-paced environment where initiative is always encouraged. Together with our ...

Leidos

Critical Situation Manager (CSM)

Norfolk, VA · On-site

The CSM also provides mentorship to junior members and helps ensure team compliance with ... Manage IT services to meet requirements within specified cost constraints by developing standards ...

SAIC

ServiceNow CSM - Now Assist Engineer

DC · Remote

$120K - $160K/yr

Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No ... Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service ...

SAIC

Senior ServiceNow CSM - Now Assist Engineer

DC · Remote

$120K - $160K/yr

Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No ... Customer Service Management (CSM) * Design, configure, and maintain ServiceNow Customer Service ...

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Csm Tech information

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How much do csm tech jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for csm tech in the United States is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.56 per hour, depending on experience, location, and employer.

What are CSM Tech professionals?

CSM Tech professionals are experts in Customer Success Management (CSM) who focus on leveraging technology to help businesses improve customer satisfaction, retention, and growth. They use data analytics, customer relationship management (CRM) tools, and other software platforms to monitor customer engagement and proactively address client needs. CSM Tech roles often involve close collaboration with sales, support, and product teams to ensure a seamless customer experience. Their goal is to maximize customer value and drive business outcomes through technology-driven solutions.

What are the key skills and qualifications needed to thrive as a CSM (Customer Success Manager) in the tech industry, and why are they important?

To thrive as a CSM in tech, you need a solid understanding of customer relationship management, SaaS product knowledge, and often a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and customer analytics tools is typically required. Exceptional communication, problem-solving, and empathy help CSMs build trust and drive customer satisfaction. These skills are crucial for ensuring customer retention, fostering long-term partnerships, and supporting business growth in a competitive tech environment.

What is the difference between Csm Tech vs Customer Support Specialist?

AspectCsm TechCustomer Support Specialist
Required CredentialsTechnical certifications, relevant IT or tech trainingCustomer service training, communication skills
Work EnvironmentTechnical support teams, IT departmentsCustomer service centers, call centers
Employer & Industry UsageTech companies, software providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical support roles, IT supportCustomer service roles, support jobs

The main difference between Csm Tech and Customer Support Specialist lies in their focus and required skills. Csm Tech typically involves technical troubleshooting and IT support, requiring relevant certifications and technical knowledge. Customer Support Specialists focus on customer communication and service, often with less technical training. Both roles are essential in their industries but serve different functions within support teams.

How does a CSM Tech professional typically collaborate with cross-functional teams to ensure client success?

CSM Tech professionals often serve as a bridge between clients and internal teams such as product development, technical support, and sales. They regularly communicate client needs and feedback, coordinate technical solutions, and help ensure that client objectives align with the company's offerings. This collaboration may involve joint meetings, shared project management tools, and close coordination during product rollouts or troubleshooting. By fostering these relationships, CSM Tech professionals help drive positive client outcomes and continuous product improvement.
More about Csm Tech jobs
What cities are hiring for Csm Tech jobs? Cities with the most Csm Tech job openings:
What states have the most Csm Tech jobs? States with the most job openings for Csm Tech jobs include:
What job categories do people searching Csm Tech jobs look for? The top searched job categories for Csm Tech jobs are:
Csm Tech jobs near you
Infographic showing various Csm Tech job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 71% Full Time, 5% Part Time, 3% Contract, and 18% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $45,833 per year, or $22 per hour.
CSM - Tech

CSM - Tech

Kaltura

Remote

Other

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Description
This is us
Kaltura's (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you'll find more than 1000 global, well-known organizations.
15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we're still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.
Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you'll never run out of room to grow and evolve.
If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
Requirements
The role
Thrives at the intersection of product expertise, customer service, and strategic thinking.
Passionate about understanding customer needs and crafting effective solutions.
As a Customer Success Manager, you work at the forefront of delivering exceptional service and strategic guidance to our clients to help them achieve their goals. As a trusted advisor, you are responsible for building and maintaining key relationships across your customers while helping them tap into the full potential of the Kaltura platform, ensuring product adoption that accelerates their specific roadmaps.
Focus is on both customer support and initiative scoping.
  • Provide exceptional customer support and enablement: Act as a trusted advisor to assigned accounts, addressing their technical inquiries, troubleshooting issues, and ensuring their ongoing success with our products and services. Ensure the customer is increasingly empowered to independently troubleshoot issues.
  • Conduct in-depth customer analysis: Deep dive into customer requirements, analyze data usage patterns, and identify areas for improvement.
  • Scope and define initiatives: Collaborate with customers and internal teams to clearly define the scope of new projects and initiatives, ensuring alignment with customer needs and technical feasibility, with the guidance of the global account manager and solution engineering team.
  • Champion customer success: Proactively identify opportunities to enhance the customer experience and drive product adoption. Become a trusted partner, advocating for the customer within the organization.
The day-to-day:
  • Deliver exceptional product and analytical support to assigned accounts.
  • Analyze customer data and usage patterns to identify trends, opportunities and potential risks.
  • Develop and maintain strong understanding of customer goals and how video usage aligns to their business outcomes. Through this understanding, and deep knowledge of Kaltura products, be a trusted advisor for day-to-day product owners and senior level contacts across assigned accounts.
  • Work with clients to establish a joint roadmap to achieve critical goals aligned with KPIs to measure achievement of these goals.
  • Communicate frequently with customers via business reviews, health calls, and onsite visits.
Ideally, we're looking for:
  • 5+ years in an Enterprise Customer Success and/or Account Management role in Enterprise technology/software
  • Experience and demonstrated success working with Fortune 100 technology companies
  • BA/BS preferred or equivalent work experience with demonstrated proficiency
  • Ability to travel up to approximately 33% and as required
  • Experience managing 10+ accounts.
  • Consistently meet retention and organic growth quotas
  • Experience managing pipeline, forecast, and executing sales process.
  • Senior level presence and communication skills.
  • Self-motivated team player who has fresh ideas and thrives on team success.
  • Experience selling and supporting deployment of AI solutions.

The perks:
  1. Hybrid, flexible work environment
  2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
  3. FSA and 401K with company match
  4. Mobile plan and home internet reimbursement
  5. Personal and professional development programs
  6. Occasional Cross company long weekends
  7. An Equal Employment Opportunity Employer and an E-Verify participant

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