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Csm Tech Jobs in California (NOW HIRING)

Lorven Technologies

Sr. Business Analyst

San Jose, CA · On-site

$107K - $138K/yr

San Jose, CA - Onsite Contract role We are seeking an experienced and motivated Senior Business Solutions Analyst (BSA), and a Team Lead, to join our Customer Success Management (CSM) technology team.

Harvey

Law Schools Founding CSM

San Francisco, CA · On-site

$160K - $185K/yr

The Law School Founding CSM is the global CS and activation function for the law school program ... Experience building scaled or tech-touch CS programs for large, distributed account portfolios

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$16

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$30

How much do csm tech jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for csm tech in California is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $23.27 per hour, depending on experience, location, and employer.

What is a CSM Tech?

CSM Tech professionals are experts in Customer Success Management (CSM) who focus on leveraging technology to help businesses improve customer satisfaction, retention, and growth. They use data analytics, customer relationship management (CRM) tools, and other software platforms to monitor customer engagement and proactively address client needs. CSM Tech roles often involve close collaboration with sales, support, and product teams to ensure a seamless customer experience. Their goal is to maximize customer value and drive business outcomes through technology-driven solutions.

Is CSM a stressful career?

A Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The level of stress varies depending on the company, workload, and industry, but strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a CSM Tech?

To thrive as a CSM in tech, you need a solid understanding of customer relationship management, SaaS product knowledge, and often a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and customer analytics tools is typically required. Exceptional communication, problem-solving, and empathy help CSMs build trust and drive customer satisfaction. These skills are crucial for ensuring customer retention, fostering long-term partnerships, and supporting business growth in a competitive tech environment.

What is the difference between Csm Tech vs Customer Support Specialist?

AspectCsm TechCustomer Support Specialist
Required CredentialsTechnical certifications, relevant IT or tech trainingCustomer service training, communication skills
Work EnvironmentTechnical support teams, IT departmentsCustomer service centers, call centers
Employer & Industry UsageTech companies, software providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical support roles, IT supportCustomer service roles, support jobs

The main difference between Csm Tech and Customer Support Specialist lies in their focus and required skills. Csm Tech typically involves technical troubleshooting and IT support, requiring relevant certifications and technical knowledge. Customer Support Specialists focus on customer communication and service, often with less technical training. Both roles are essential in their industries but serve different functions within support teams.

How does a CSM Tech professional typically collaborate with cross-functional teams to ensure client success?

CSM Tech professionals often serve as a bridge between clients and internal teams such as product development, technical support, and sales. They regularly communicate client needs and feedback, coordinate technical solutions, and help ensure that client objectives align with the company's offerings. This collaboration may involve joint meetings, shared project management tools, and close coordination during product rollouts or troubleshooting. By fostering these relationships, CSM Tech professionals help drive positive client outcomes and continuous product improvement.

Is CSM Tech a good career?

A Customer Success Manager (CSM) Tech role involves managing client relationships and ensuring product adoption, often requiring strong communication and technical skills. It can be a stable career with opportunities for advancement in technology and customer service industries, especially for those with certifications or experience in software tools and CRM platforms.
What are popular job titles related to Csm Tech jobs in California? For Csm Tech jobs in California, the most frequently searched job titles are:
What job categories do people searching Csm Tech jobs in California look for? The top searched job categories for Csm Tech jobs in California are:
Csm Tech jobs near you
Infographic showing various Csm Tech job openings in California as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 16% Part Time, 1% Temporary, 11% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,232 per year, or $21.7 per hour.

IT Security Program Manager - CSM, A-CSM

Rootshell Enterprise Technologies, Inc.

San Francisco, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking IT Security Program Manager - CSM, A-CSMfor one of our client, Please share your resume with current location & full contact info
Role:IT Security Program Manager - CSM, A-CSM
Location:San Francisco, California - Onsite
Job Description:
  • 8+ years of project/program management experience in a cloud/SaaS environment
  • 3+ years experience with delivering security and compliance initiatives within BT and Security organization preferred; Expertise with vendor management & negotiations, network and infrastructure, vulnerability management, compliance documentation, and program management support for Security products such as Palo Alto Networks, Z-Scaler, Infoblox, Splunk, AWS, PAN, JAMF, CrowdStrike and VMware Workspace one.
  • 2+ years working with agile framework and scrum practices
  • Demonstrated ability in communicating and presenting to all levels of an organization
  • Proven experience working hand-in-hand with business systems' technical owners, configuration administrators, software engineers, configuration administrators, quality and test engineers and/or business process owners.
  • Knowledge of Security frameworks such as NIST, PCI, Sarbanes-Oxley and GDPR.
  • Experience in building Zero Trust environments and delivering complex endpoint security projects.
  • Knowledge and demonstrated ability in working with project management and collaboration Tools (Jira and Confluence, Google Suite, Smartsheet, Asana, Slack, Zoom, Miro, Coupa, etc)
  • Self-starter; able to work well in an ambiguous and constantly changing, fast paced environment.

Education:
  • Bachelor of Science in CS, MIS, related technical degree, or equivalent work experience with a minimum of 2 years of technical work experience
  • Graduate coursework a plus
  • PMP & Scrum certification desirable (CSM, A-CSM, etc)
  • Security Certifications (CISM, CISSP, CCSP, CRCM, SOC 2, NIST, or ISO 27001 desirable)

Regards,
Naveen
Naveen@rootshellinc.com

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