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Csm Tech Jobs in California (NOW HIRING)

Lorven Technologies

Sr. Business Analyst

San Jose, CA · On-site

$107K - $138K/yr

San Jose, CA - Onsite Contract role We are seeking an experienced and motivated Senior Business Solutions Analyst (BSA), and a Team Lead, to join our Customer Success Management (CSM) technology team.

Harvey

Law Schools Founding CSM

San Francisco, CA · On-site

$160K - $185K/yr

The Law School Founding CSM is the global CS and activation function for the law school program ... Experience building scaled or tech-touch CS programs for large, distributed account portfolios

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All JobsCsm Tech JobsCsm Tech Jobs in California

Csm Tech information

See California salary details

$16

$21

$30

How much do csm tech jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for csm tech in California is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $23.27 per hour, depending on experience, location, and employer.

What is a CSM Tech?

CSM Tech professionals are experts in Customer Success Management (CSM) who focus on leveraging technology to help businesses improve customer satisfaction, retention, and growth. They use data analytics, customer relationship management (CRM) tools, and other software platforms to monitor customer engagement and proactively address client needs. CSM Tech roles often involve close collaboration with sales, support, and product teams to ensure a seamless customer experience. Their goal is to maximize customer value and drive business outcomes through technology-driven solutions.

Is CSM a stressful career?

A Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The level of stress varies depending on the company, workload, and industry, but strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a CSM Tech?

To thrive as a CSM in tech, you need a solid understanding of customer relationship management, SaaS product knowledge, and often a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and customer analytics tools is typically required. Exceptional communication, problem-solving, and empathy help CSMs build trust and drive customer satisfaction. These skills are crucial for ensuring customer retention, fostering long-term partnerships, and supporting business growth in a competitive tech environment.

What is the difference between Csm Tech vs Customer Support Specialist?

AspectCsm TechCustomer Support Specialist
Required CredentialsTechnical certifications, relevant IT or tech trainingCustomer service training, communication skills
Work EnvironmentTechnical support teams, IT departmentsCustomer service centers, call centers
Employer & Industry UsageTech companies, software providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical support roles, IT supportCustomer service roles, support jobs

The main difference between Csm Tech and Customer Support Specialist lies in their focus and required skills. Csm Tech typically involves technical troubleshooting and IT support, requiring relevant certifications and technical knowledge. Customer Support Specialists focus on customer communication and service, often with less technical training. Both roles are essential in their industries but serve different functions within support teams.

How does a CSM Tech professional typically collaborate with cross-functional teams to ensure client success?

CSM Tech professionals often serve as a bridge between clients and internal teams such as product development, technical support, and sales. They regularly communicate client needs and feedback, coordinate technical solutions, and help ensure that client objectives align with the company's offerings. This collaboration may involve joint meetings, shared project management tools, and close coordination during product rollouts or troubleshooting. By fostering these relationships, CSM Tech professionals help drive positive client outcomes and continuous product improvement.

Is CSM Tech a good career?

A Customer Success Manager (CSM) Tech role involves managing client relationships and ensuring product adoption, often requiring strong communication and technical skills. It can be a stable career with opportunities for advancement in technology and customer service industries, especially for those with certifications or experience in software tools and CRM platforms.
What are popular job titles related to Csm Tech jobs in California? For Csm Tech jobs in California, the most frequently searched job titles are:
What job categories do people searching Csm Tech jobs in California look for? The top searched job categories for Csm Tech jobs in California are:
Csm Tech jobs near you
Infographic showing various Csm Tech job openings in California as of July 2026, with employment types broken down into 2% Locum Tenens, 29% As Needed, 52% Full Time, 4% Part Time, 3% Contract, and 10% Nights. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $45,232 per year, or $21.7 per hour.

Scrum Master with Gainsight NXT platform experience

Techno-Comp, Inc.

San Diego, CA • On-site

$54.75 - $73/hr

Other

Posted 13 days ago

Job description

Job Title: Scrum Master with Gainsight NXT platform experience

Location: San Jose CA

Duration: 6 months

We are seeking an experienced and motivated Senior Business Solutions Analyst (BSA), and a Team Lead, to join our Customer Success Management (CSM) technology team. This position will lead a cross-functional team of 6–10 members, serving as both a delivery leader and business systems expert. The role will focus on enabling scalable solutions on the Gainsight NXT platform, integrating with enterprise technologies, and advancing the adoption of AI to enhance the customer success experience.

Required Skills:

•       Hands-on expertise with Gainsight NXT: Deep understanding of the platform’s data model, configuration, and administration. Proven ability to design and implement rules, workflows, playbooks, success plans, CTAs, and dashboards. Experience integrating Gainsight with CRM, middleware, and data warehouse platforms.

•       7+ years of experience in business systems analysis, solution design, or business architecture, preferably within SaaS or enterprise software organizations.

•       Strong technical knowledge of enterprise systems, including Microsoft Dynamics, Microsoft Azure, Databricks, SnapLogic, or similar middleware/iPaaS platforms.

•       Deep understanding of complex data models, business process design, and cross-system integrations.

•       Excellent leadership, coaching, and mentoring skills, with the ability to guide high-performing agile teams.

•       Proven analytical and problem-solving skills with the ability to balance short-term delivery requirements and long-term strategic planning.

•       Outstanding written and verbal communication skills, including the ability to present to both technical and non-technical stakeholders.

•       Forward-looking perspective with interest and experience in AI-driven automation and analytics in Customer Success.

•       Experience as a Scrum Master or agile team leader, with demonstrated success in running multiple sprints and delivering complex business initiatives, is a plus.

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