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Cs Tier I Jobs (NOW HIRING)

International Executive Service Corps

... Tier I) and other support commensurate with individual experience. Required Skills and Experiences ... CS), Cybersecurity, or IT. * Must be a U.S. citizen * A secret security clearance #J-18808-Ljbffr

UNAVAILABLE

Defense Cyber Operations Officer

Fort Belvoir, VA · On-site

$125K - $169K/yr

... IT-CS IA Directives personnel * Employ effective web, email, and telephonic communications to ... Responsible for ensuring coordinated responses to Tier I RFI's and the creation of Blue/Red reports ...

HyTechPro

Membership Support Professional II

Germantown, MD · On-site

$17.25 - $22/hr

... inbound Tier I-II telephone and email questions, actively listening to members' requests, and ... Escalatelong-standing or critical issues to the Lead MSP or CS Manager. 6. Assist with the account ...

Technamo

Cloud Solutions Architect 2

Austin, TX · On-site

$63 - $86.25/hr

Technamo is a Tier-I Contractor to provide IT Services to virginia govt. agencies (70+ entities ... If selected, the vendor shall be required to sign and adhere to the CPA's Additional T&Cs. The ...

Technamo LLC

Cloud Solutions Architect 2

Austin, TX · On-site

$63 - $86.25/hr

Technamo is a Tier-I Contractor to provide IT Services to virginia govt. agencies (70+ entities ... If selected, the vendor shall be required to sign and adhere to the CPA's Additional T&Cs. The ...

Sigmoid

Director, Consulting - Supply Chain

West New York, NJ · On-site

$197K - $223K/yr

Bachelor's Degree (BE / BTech - CS) from Tier I and Masters in a relevant field (ideally Masters in Business Management) * 15+ years of professional work experience in Enterprise/B2B Product or ...

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Cs Tier I information

What is the difference between Cs Tier I vs Customer Service Representative?

AspectCs Tier ICustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, technical support, retailCall centers, retail, service industries
Employer & Industry UsageTelecom, tech companies, retailRetail, telecom, financial services
Common Search & ComparisonYesYes

Cs Tier I and Customer Service Representative roles often require similar credentials and work in comparable environments. The main difference lies in the specific company terminology and job scope, with Cs Tier I typically referring to entry-level technical or support roles within larger organizations, while Customer Service Representatives may work across various industries providing general customer support.

What are some entry-level CS Tier I jobs?

Entry-level CS Tier I jobs typically include roles such as Customer Support Specialist, Help Desk Technician, or Technical Support Associate. These positions often require basic technical knowledge, good communication skills, and may involve troubleshooting hardware or software issues in a fast-paced environment.

Which CS Tier I jobs are in demand?

CS Tier I roles, such as customer support specialists and help desk technicians, are in demand due to the ongoing need for technical assistance in various industries. These positions often require strong communication skills, basic technical knowledge, and familiarity with ticketing systems like ServiceNow or Zendesk. Demand is driven by the growth of IT services, cybersecurity awareness, and remote support needs.

What cities are hiring for Cs Tier I jobs?

Cities with the most Cs Tier I job openings:

What states have the most Cs Tier I jobs?

States with the most job openings for Cs Tier I jobs include:

What are popular job titles related to Cs Tier I jobs?

For Cs Tier I jobs, the most frequently searched job titles are:

Infographic showing various Cs Tier I job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Client Services Supervisor

Birmingham, AL • On-site

Main Street, Inc.
Finance and Insurance • 51 - 200 employees
Learn more about Main Street, Inc.external

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY
The Client Services Supervisor provides daily support and guidance to Client Services team, serving as a resource for questions, problem-solving, and workflow assistance. The Supervisor monitors daily operations and identifies opportunities for training, coaching, and process improvement. They partner with leadership to communicate trends, challenges, and team needs. The Supervisor also encourages and supports the team in consistently delivering reliable, responsive, and personable service.
JOB RESPONSIBILITIES include the following. Other duties may be assigned.
  • Act as Tier I floor support and be available and helpful to the CS team
  • Create and distribute daily CS schedule and schedule shift changes when necessary
  • Ensure adequate phone coverage is maintained throughout the day, and delegate tasks and shift responsibilities as needed
  • Complete monthly phone call evaluations
  • Maintain in-depth working knowledge of Main Street systems and processes
  • Monitor CS compliance with department and company policies and procedures
  • Monitor department for "issue" trends and make recommendations for process improvements and CS training
  • Assist in planning and leading CS meetings, training sessions, and events
  • Demonstrate a high sense of urgency by acting quickly on escalated client calls
  • Research client complaints and assist in resolution and client communication as requested
  • Serve as a backup for onboarding and case verification
  • Act as IT Liaison, ensuring all CS tickets are vetted before they are submitted to IT
  • Keep promises and finish what you start; follow through with your commitments and complete assignments and projects on time
  • Ensure the CS team knows you are invested in their success by setting clear expectations, establishing credibility and building rapport with them.
  • Be reliable, responsive & personable to internal and external clients

Requirements:
  • Bachelor's Degree preferred or 5+ years Customer Service experience, preferably in a B2B environment
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Possess a passion for customer service
  • Demonstrated ability to provide guidance and support to team members in a fast-paced environment
  • Ability to manage customer expectations, establish credibility, and build rapport with customers
  • Excellent communication skills, both verbal and written
  • Ability to prioritize and manage multiple questions and requests with a high sense of urgency, while maintaining a calm and professional demeanor
  • Strong teamwork and collaboration skills, with a willingness to step in and support the team as needed

Apply