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Cs Operations Jobs (NOW HIRING)

Lone Wolf Technologies

Gainsight CS Operations Analyst

OR · On-site +1

$105K - $120K/yr

... CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention. We are seeking an experienced Gainsight Administration / Operations expert to serve as the ...

Lone Wolf Technologies

Gainsight CS Operations Analyst

$105K - $120K/yr

... CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention. We are seeking an experienced Gainsight Administration / Operations expert to serve as the ...

ModMed

The Manager partners with CS leadership to ensure reporting solutions align with business needs and support operational efficiency and performance improvement. Role & Responsibilities Oversee ...

Modernizing Medicine, Inc.

NY · On-site

The Manager partners with CS leadership to ensure reporting solutions align with business needs and support operational efficiency and performance improvement. Role & Responsibilities Oversee ...

DocuSign

CS Strategy & Operations Manager

Seattle, WA · Hybrid

What you'll do The GTM CS Strategy & Operations Manager proactively plans and delivers critical business insights and articulates team performance. In doing so, he/she/they gives a clear view of key ...

DocuSign

CS Strategy & Operations Manager

Chicago, IL · Hybrid

What you'll do The GTM CS Strategy & Operations Manager proactively plans and delivers critical business insights and articulates team performance. In doing so, he/she/they gives a clear view of key ...

Envoy

Customer Success Operations Manager

Denver, CO · On-site

$137K/yr

Reporting to the Head of CS Operations, you will be a strategic and hands‑on partner to CS leadership; own post‑sales data, compensation operations, tooling, automation, and large‑scale ...

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How much do cs operations jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cs operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What is the difference between Cs Operations vs Customer Support Specialist?

AspectCs OperationsCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldsOften requires high school diploma or equivalent; some roles prefer certifications in customer service
Work EnvironmentOffice-based, cross-departmental collaboration, process improvement focusCustomer-facing, call centers, or online support platforms
Employer & Industry UsageUsed in tech, retail, finance for managing customer experience operationsCommon in retail, telecom, tech for direct customer interaction

Cs Operations roles focus on managing customer service processes, improving workflows, and supporting support teams, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but differ in scope and responsibilities.

What cities are hiring for Cs Operations jobs?

Cities with the most Cs Operations job openings:

What states have the most Cs Operations jobs?

States with the most job openings for Cs Operations jobs include:

What are popular job titles for Cs Operations?

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Cs Operations jobs near you
Infographic showing various Cs Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Gainsight CS Operations Analyst

OR • On-site, Remote

Lone Wolf Technologies
See more jobs at Lone Wolf Technologiesexternal

$105K - $120K/yr

Full-time

Posted 13 days ago

Job description

Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base.  As part of that transformation, we are implementing Gainsight CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention.

We are seeking an experienced Gainsight Administration / Operations expert to serve as the technical owner of the platform who will build the operational foundation for our future-state Customer Success model.

Reporting to the Vice President of Customer Success, this is a hands-on role for someone who has previously built, configured, and managed Gainsight in a complex SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS, strong Journey Orchestrator experience, and the ability to translate business requirements into scalable workflows, automation, reporting, and customer journeys.

ESSENTIAL RESPONSIBILITIES & DUTIES:
  • Serve as the primary administrator and technical owner of Gainsight CS.
  • Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, Success Plans, reports, dashboards, and automation.
  • Build and manage Journey Orchestrator programs, including audience criteria, branching logic, triggers, and automated communications.
  • Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows.
  • Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated customer health and risk signals.
  • Partner with other system owners to integrate and operationalize customer data within Gainsight.
  • Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions.
  • Establish platform governance, documentation, testing, change management, and administration standards.
  • Train and enable Customer Success users while continuously improving workflows and reducing administrative friction. 
REQUIREMENTS:
  • 3+ years of hands-on Gainsight administration experience in a production environment.
  • Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end user.
  • Deep hands-on experience with Journey Orchestrator, including building multi-step automated journeys, participant logic, and triggers.
  • Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans, Reports and Dashboards
  • Experience working with Salesforce and understanding CRM data models, account structures, and integrations.
  • Experience translating business requirements into scalable technical configurations.
  • Strong troubleshooting, analytical, and data-management skills.
  • Strong understanding of Customer Success workflows such as onboarding, adoption, risk management, retention, and lifecycle engagement.
  • Preferred Qualifications
  • Gainsight Administrator certification or equivalent demonstrated expertise.
  • Experience with Gainsight PX and Skilljar
  • Experience in a multi-product SaaS environment.
  • Familiarity with SaaS metrics including ARR, GRR, NRR, churn, contraction, and product adoption.
$105,000 - $120,000 a year
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