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Cs Operations Jobs in Toronto, ON (NOW HIRING)

AppDirect

Revenue Enablement Manager

Toronto, ON · On-site

What we're looking for What you'll bring: * 5+ years of experience in revenue enablement, sales enablement, or a closely related GTM role (training, sales/CS operations, or field enablement). * Some ...

Spscommerce

Customer Success Manager

Toronto, ON · Hybrid

CA$65K - CA$98K/yr

This position is critical to establishing repeatable, high-impact CS operations as we expand this segment. Key Responsibilities: * Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M ...

Quince

CS Learning & Development Specialist

Toronto, ON · On-site

THE ROLE CS Learning & Development Specialist We are seeking a CS Learning & Development Specialist ... Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, ...

Tipalti

Senior Revenue Operations Manager

Toronto, ON · On-site

Act as a trusted advisor and thought partner to CS and Onboarding leadership, working alongside ... Support broader Revenue Operations initiatives, project execution, and capacity/forecasting models ...

ScalePad

Sales Operations Manager

Toronto, ON · On-site

Partner with CS Ops on expansion motion visibility so the Grow pipeline is as well-supported as new logo. * Contribute to pricing, packaging, and segmentation decisions with operational data and ...

ScalePad

Sales Operations Manager

Toronto, ON · Remote

Partner with CS Ops on expansion motion visibility so the Grow pipeline is as well-supported as new logo. * Contribute to pricing, packaging, and segmentation decisions with operational data and ...

AXON

Director - AXON CS

Toronto, ON · Hybrid

Drive operational best practices and adherence to AXON processes and quality standards * Support teams in identifying risks, resolving challenges and implementing solutions proactively * Monitor ...

Okta

Customer Success Operations Manager

Toronto, ON · On-site

The Revenue Strategy and Operations Team Revenue Strategy & Operations sits at the heart of our ... with CS platforms such as Gainsight is a plus. * Exceptional analytical and quantitative skills ...

ContactMonkey

Scaled Customer Success Lead

Toronto, ON

CA$100K - CA$120K/yr

... Operations to build an SMB program that's as streamlined as it is effective. This role is ideal for someone who has personally built and run a scaled CS motion before, someone who thinks in process ...

ContactMonkey

Scaled Customer Success Lead

Toronto, ON

CA$100K - CA$120K/yr

... Operations to build an SMB program that's as streamlined as it is effective. This role is ideal for someone who has personally built and run a scaled CS motion before, someone who thinks in process ...

Hootsuite

Revenue Enablement Manager

Toronto, ON · On-site

Partner with Revenue Operations to drive adoption of new tools, systems, and CRM and CS workflows, translating process and system changes into clear, low-friction learning experiences that accelerate ...

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Showing results 1-20

All JobsCs Operations JobsCs Operations Jobs in Toronto, ON

Cs Operations information

What is the difference between Cs Operations vs Customer Support Specialist?

AspectCs OperationsCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldsOften requires high school diploma or equivalent; some roles prefer certifications in customer service
Work EnvironmentOffice-based, cross-departmental collaboration, process improvement focusCustomer-facing, call centers, or online support platforms
Employer & Industry UsageUsed in tech, retail, finance for managing customer experience operationsCommon in retail, telecom, tech for direct customer interaction

Cs Operations roles focus on managing customer service processes, improving workflows, and supporting support teams, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but differ in scope and responsibilities.

Cs Operations jobs near you
Infographic showing various Cs Operations job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Gainsight CS Operations Analyst

Toronto, ON • On-site, Remote

Lone Wolf Technologies
See more jobs at Lone Wolf Technologiesexternal

CA$105K/yr

Full-time

Posted 13 days ago

Job description

Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base.  As part of that transformation, we are implementing Gainsight CS, PX, and Skilljar to strengthen customer health management, digital engagement, adoption, and retention.

We are seeking an experienced Gainsight Administration / Operations expert to serve as the technical owner of the platform who will build the operational foundation for our future-state Customer Success model.

Reporting to the Vice President of Customer Success, this is a hands-on role for someone who has previously built, configured, and managed Gainsight in a complex SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS, strong Journey Orchestrator experience, and the ability to translate business requirements into scalable workflows, automation, reporting, and customer journeys.

ESSENTIAL RESPONSIBILITIES & DUTIES:
  • Serve as the primary administrator and technical owner of Gainsight CS.
  • Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, Success Plans, reports, dashboards, and automation.
  • Build and manage Journey Orchestrator programs, including audience criteria, branching logic, triggers, and automated communications.
  • Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows.
  • Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated customer health and risk signals.
  • Partner with other system owners to integrate and operationalize customer data within Gainsight.
  • Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions.
  • Establish platform governance, documentation, testing, change management, and administration standards.
  • Train and enable Customer Success users while continuously improving workflows and reducing administrative friction. 
REQUIREMENTS:
  • 3+ years of hands-on Gainsight administration experience in a production environment.
  • Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end user.
  • Deep hands-on experience with Journey Orchestrator, including building multi-step automated journeys, participant logic, and triggers.
  • Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans, Reports and Dashboards
  • Experience working with Salesforce and understanding CRM data models, account structures, and integrations.
  • Experience translating business requirements into scalable technical configurations.
  • Strong troubleshooting, analytical, and data-management skills.
  • Strong understanding of Customer Success workflows such as onboarding, adoption, risk management, retention, and lifecycle engagement.
  • Preferred Qualifications
  • Gainsight Administrator certification or equivalent demonstrated expertise.
  • Experience with Gainsight PX and Skilljar
  • Experience in a multi-product SaaS environment.
  • Familiarity with SaaS metrics including ARR, GRR, NRR, churn, contraction, and product adoption.
$105,000 - $105,000 a year
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