ZipRecruiter

Log In

1

Cs Operations Jobs (NOW HIRING)

Envoy

Customer Success Operations Manager

Idaho Falls, ID · On-site

$128K/yr

Reporting to the Head of CS Operations, you will be a strategic and hands-on partner to CS leadership; own post-sales data, compensation operations, tooling, automation, and large-scale operational ...

Octave

Customer Success Operations

Remote Responsibilities We are seeking a Customer Success Representative to join the Customer Success Operations (CS Ops) team with a focus on Gainsight administration. This role designs, implements ...

Synthesia Limited

We are hiring a Director of CS Operations to own the operating rhythm of our post-sales organization globally: Customer Success, Professional Services, Support & Moderation. This is a player/coach ...

Octave

Customer Success Operations

Remote Responsibilities We are seeking a Customer Success Representative to join the Customer Success Operations (CS Ops) team with a focus on Gainsight administration. This role designs, implements ...

Tekmetric

Director, Customer Success Operations

Build and lead a CS Operations team over time, starting with two planned hires: an Enablement Manager and a Data Analyst - roles you'll own directly before hiring into them * Recruit, develop, and ...

Parambil

Customer Success Manager

Manhattan, NY · On-site

You'll also contribute to building and refining the CS operations that will scale with us -- from automation tooling to playbooks to health scoring. This is a ground-floor opportunity to have real ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsOperations JobsOperations Assistant JobsCs Operations Jobs

Cs Operations information

See salary details

$11

$21

$31

How much do cs operations jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for cs operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What is the difference between Cs Operations vs Customer Support Specialist?

AspectCs OperationsCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldsOften requires high school diploma or equivalent; some roles prefer certifications in customer service
Work EnvironmentOffice-based, cross-departmental collaboration, process improvement focusCustomer-facing, call centers, or online support platforms
Employer & Industry UsageUsed in tech, retail, finance for managing customer experience operationsCommon in retail, telecom, tech for direct customer interaction

Cs Operations roles focus on managing customer service processes, improving workflows, and supporting support teams, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but differ in scope and responsibilities.

What cities are hiring for Cs Operations jobs?

Cities with the most Cs Operations job openings:

What states have the most Cs Operations jobs?

States with the most job openings for Cs Operations jobs include:

What are popular job titles for Cs Operations?

Popular job titles for Cs Operations:

Cs Operations jobs near you
Infographic showing various Cs Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Regional CS Operations Manager - Automated Systems (Key Accounts) - Midwest

Chicago, IL • On-site

E80 GROUP S.P.A.
See more jobs at E80 GROUP S.P.A.external

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Own system performance across assigned sites, including uptime, throughput, and reliability

  • Lead field service teams and coordinate cross-functional execution to ensure system uptime and performance

  • Analyze KPIs, identify performance gaps, and implement corrective plans to optimize system output

Job description

Who We Are
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations-from the entry of raw materials, through storage, to shipping.
With 15 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group's corporate culture, which maintains a close connection with customers, people, and the local communities.
Who We Are Looking For
"It's our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world" - E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here's what E80 Group has to offer.
Position Description
E80 group is seeking for a Regional Customer Service Operations Manager for the Midwest Region, reporting to CS Operations Manager USA & Canada.
This role is responsible for ensuring the performance, reliability, and overall effectiveness of E80's fully automated intralogistics systems across key customer sites in the region. The position leads a multidisciplinary service organization - including resident engineers, remote support, and back-office teams - to maximize system uptime, optimize performance, and ensure full compliance with contractual SLAs. It also serves as the operational owner of customer success, acting as a key liaison between Service, Project Management, and Reliability Engineering to continuously enhance system output and support customers in achieving their operational goals.
Key Responsibilities
  • Own system performance across assigned sites (uptime, throughput, reliability)
  • Lead field service teams (RAEs, support engineers, coordinators) across multiple locations
  • Drive SLA execution and act as contract owner for key accounts
  • Translate data into action: analyze KPIs, identify performance gaps, implement corrective plans
  • Lead cross-functional execution across Service, PM, Engineering, and Sales
  • Manage escalation and resolution of complex technical and operational issues
  • Identify and deliver improvement initiatives (retrofits, optimizations, upgrades)
  • Develop high-performing teams through coaching, accountability, and performance management

KPIs / Success Measures
  • System uptime and availability
  • Alarm rate reduction and resolution time
  • SLA compliance and customer scorecards
  • Throughput and system performance improvements
  • Ticket backlog and resolution cycle time
  • Customer satisfaction (measured through performance outcomes, not surveys alone)

Qualifications
Required
  • 7+ years in automation, intralogistics, or material handling (service, operations, or project roles)
  • Experience leading cross-functional technical teams in complex environments
  • Strong understanding of automated systems (LGVs, ASRS, robotics, packaging lines)
  • Proven ability to manage customer-facing operations and escalations
  • Data-driven mindset with strong analytical capability

Preferred
  • Experience with PLC troubleshooting or industrial controls
  • Background in reliability engineering, maintenance, or continuous improvement
  • Familiarity with SAP, Salesforce, or similar systems
  • Certifications (CMRP, CPS, etc.)

Why Join E80
  • Own real systems, not just processes - you impact live customer operations daily
  • Integrated operating model - Service, PM, and Engineering work as one team
  • Cutting-edge automation - robotics, LGVs, and high-density ASRS environments
  • Career growth with global exposure - structured development and mobility
  • High-impact role - direct line of sight to customer performance and business outcomes

What We Offer
  • Compensation: $120K - $140K DOE (FLSA Exempt)
  • Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
  • Location: Midwest (Chicago-based)
  • Travel: Up to 50%

Not just a job, but Career Growth: Our steady year-over-year growth has fostered a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to realize your full potential, whichever career path you choose.
E80 World Academy: Prepare to be wowed by our innovative training and learning paths. We deliver cutting-edge insights so you can hone your expertise to be successful in your job.
#BE80: You will become part of a dynamic and collaborative team where giving back is close to our hearts-an integral part of our success and core to the #BE80 Culture.
Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy.
Travel: 0 - 50%
Level of experience: Senior

Apply