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Cs Operations Jobs in Washington (NOW HIRING)

KLDiscovery

AI Architect

Mclean, VA · On-site

$190K - $230K/yr

You'll set strategic direction across Nebula, our eDiscovery platform, and CS & Operations, then prove the architecture by building the hardest parts yourself. Not a role for anyone stepping back ...

NVision Infotech

DevOps consultant

Washington, DC · On-site

The team will provide day-to-day operations support (preventative and corrective) for ERP-CS infrastructure and services. Work as part of a product or product-line engineering team to provide ...

NVision Infotech

DevOps consultant

Washington, DC · On-site +1

The team will provide day-to-day operations support (preventative and corrective) for ERP-CS infrastructure and services. Work as part of a product or product-line engineering team to provide ...

Prince William County, VA

CS Therapist III

VA · On-site

$82K - $139K/yr

Prince William County Community Services (CS) is seeking qualified applicants to fill a full-time ... The selected candidate will provide supervision of the day-to-day operations of the CPST team ...

InterImage

DevOps SWE 2

Laurel, MD · On-site

$52.25 - $71.75/hr

... Science (CS) degree or related field TS/SCI clearance with polygraph ElasticSearch and noSQL databases Red Hat 7, python" "You Might Also Have: JavaScript DevOps/systems engineering background ...

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Cs Operations information

What is the difference between Cs Operations vs Customer Support Specialist?

AspectCs OperationsCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldsOften requires high school diploma or equivalent; some roles prefer certifications in customer service
Work EnvironmentOffice-based, cross-departmental collaboration, process improvement focusCustomer-facing, call centers, or online support platforms
Employer & Industry UsageUsed in tech, retail, finance for managing customer experience operationsCommon in retail, telecom, tech for direct customer interaction

Cs Operations roles focus on managing customer service processes, improving workflows, and supporting support teams, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Washington are hiring for Cs Operations jobs?

Cities in Washington with the most Cs Operations job openings:

Cs Operations jobs near you
Infographic showing various Cs Operations job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Client Services Operations Senior Associate

Mclean, VA • On-site

Cvent
1 - 5K employees
Learn more about Cventexternal

Other

Posted 6 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
About the Role
We are seeking a strategic and AI-forward Client Services Operations Senior Associate to design, run, and continuously optimize the programs, systems, and workflows that power a scalable Client Services organization. This role blends classic program management and operational excellence with hands-on ownership of the CS processes, tech stack and the AI-powered workflows layered on top of it. You will sit at the center of how CS operates, scales, and innovates, shaping how CSMs, leadership, and cross-functional partners work every day across the customer lifecycle.
In This Role, You Will:
  • Program Management: Lead the end-to-end delivery of CS operations initiatives and programs, ensuring alignment with business goals, timelines, and budgets across both waterfall and agile workstreams.
  • AI Strategy & Enablement: Build and partner on the activation, configuration, testing, and rollout of AI workflows as they are enabled within existing CS tools (not just the toggle, but the full setup and adoption).
  • Client Experience Optimization: Identify opportunities to enhance the client journey by improving processes, tools, touchpoints, and automated interventions across the customer lifecycle.
  • Cross-functional Collaboration: Partner with Sales, Product, Marketing, Support, Analytics, Data Warehouse, and Senior CS Leaders to ensure a seamless, consistent, and data-connected client experience.
  • Performance Tracking & Reporting: Define KPIs, build master dashboards, and report on retention, expansion, NRR, CSAT, CSM productivity, and AI adoption/deflection metrics. Communicate progress and insights to internal stakeholders and executives.
  • Process Improvement & Automation: Design and implement scalable processes and automation strategies, eliminating manual work through light automation even before formal AI agent deployment, to increase efficiency and service quality.
  • Stakeholder Communication: Serve as the liaison between executive sponsors, stakeholders, and departmental teams, managing expectations and ensuring transparency throughout the program lifecycle.
Here's What You Need:
  • 5+ years of experience in Client Services Operations, client services, program management, or a closely related function in B2B SaaS.
  • Strong understanding of customer experience principles, operational workflows, health-scoring, and project management methodologies (Agile, Waterfall, etc.).
  • Hands-on experience with AI-powered workflows and automations (using tools such as Claude, GPT, or comparable) that reduced measurable human effort in a business context. Awareness of AI tools alone is not sufficient.
  • Proficiency in project management tools (e.g., Jira, Smartsheet) and CRM/CSM platforms (e.g., Salesforce, Gainsight), including configuration and automation.
  • Exceptional written communication, organizational, and interpersonal skills, with the ability to write and refine agent copy, playbooks, and documentation, and to present data and insights to leadership.
  • A systems-thinking mindset focused on process mapping, workflow optimization, and building scalable, automated solutions, with comfort operating amid ambiguity and shifting priorities.
  • Awareness of data privacy and governance considerations in enterprise software, particularly around customer data handling in AI workflows.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
The estimated base salary range for new hires into this role is $55,000 - $80,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.
Physical Demands
We are not able to offer sponsorship for this position.

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