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Cruise Line Training Development Manager Jobs (NOW HIRING)

CARNIVAL CRUISE LINES

The Business Development Manager will work closely with the Sales leadership team, Strategic ... Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings ...

Happy Camper

Training & Development Manager

Chicago, IL · On-site

$70K - $85K/yr

Training & Development Manager Job Summary Happy Hospitality is seeking a strategic, hands-on Training & Development Manager to lead the development and execution of front-of-house training across ...

Norwegian Cruise Line

... Line, Oceania Cruises and Regent Seven Seas Cruise portfolio. This Senior Director develops and ... Commercial Analytics & Performance Management Develop KPI frameworks that measure partnership ...

Amgen SA

Training & Development Manager

New Albany, OH · On-site

This position supports managers in the identification of training requirements, design, development, and maintenance of training materials and monitoring and control tools. (II) This position will ...

Norwegian Cruise Line

Sr Accountant

Miami, FL · On-site

$70K - $88K/yr

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success ... Prepare schedules for distribution to management and executive management. * Perform various ...

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Cruise Line Training Development Manager information

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$34.5K

$80.6K

$127.5K

How much do cruise line training development manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for cruise line training development manager in the United States is $80,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a cruise line training development manager do?

A Cruise Line Training Development Manager is responsible for designing, implementing, and overseeing training programs for cruise ship staff and crew. They ensure that employees receive the necessary education on safety procedures, customer service standards, and job-specific skills. This role often involves assessing training needs, developing instructional materials, and evaluating the effectiveness of training initiatives to maintain high service and safety standards on board.

What are the key skills and qualifications needed to thrive as a cruise line training development manager?

To thrive as a Cruise Line Training Development Manager, you need expertise in instructional design, adult learning principles, and experience in hospitality or maritime environments, often supported by a relevant degree or certification in training and development. Familiarity with Learning Management Systems (LMS), e-learning software, and compliance training platforms is typically required. Strong leadership, cross-cultural communication, and organizational skills are vital for effectively managing diverse teams and delivering impactful training programs. These skills ensure crew competency, regulatory compliance, and exceptional guest experiences in the dynamic cruise industry.

What are some common challenges cruise line training development managers face when implementing new training programs onboard?

Cruise Line Training Development Managers often encounter challenges such as accommodating diverse crew members' schedules, limited onboard training spaces, and language barriers among multinational staff. Additionally, adapting training content to comply with maritime regulations and ensuring engagement during long voyages can be complex. Success in this role requires creativity, strong communication skills, and close collaboration with department heads to align training with operational needs while maintaining guest service standards.

What is the difference between Cruise Line Training Development Manager vs Cruise Ship Staff Trainer?

AspectCruise Line Training Development ManagerCruise Ship Staff Trainer
CredentialsRelevant certifications in training, hospitality, or managementCertifications in hospitality, safety, or specific ship operations
Work EnvironmentOffice-based, overseeing training programs across ships and departmentsOnboard, delivering training directly to staff
Employer & Industry UsageCruise lines, corporate training departmentsCruise lines, onboard hospitality and service teams

The Cruise Line Training Development Manager typically develops and manages training programs at a corporate level, focusing on strategy and curriculum. In contrast, the Cruise Ship Staff Trainer conducts onboard training sessions directly with staff. Both roles require relevant certifications and industry experience, but differ mainly in scope and location of work.

What are popular job titles related to Cruise Line Training Development Manager jobs?

For Cruise Line Training Development Manager jobs, the most frequently searched job titles are:

Infographic showing various Cruise Line Training Development Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,622 per year, or $38.8 per hour.

Personal Cruise Consultant

Sunrise, FL • On-site

Norwegian Cruise Line
See more jobs at Norwegian Cruise Lineexternal

Full-time

Re-posted 23 days ago

Norwegian Cruise Line rating

7.6

Company rating: 7.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Company Description
Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.
Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.
Job Description
DUTIES AND RESPONSIBILITIES:
Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  • Perform other job related functions as assigned.

Qualifications
EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.
EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
Additional Information
KNOWLEDGE & SKILLS:
Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.
Proven record of excellent customer service and retention skills.
Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.
Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines.
Customer service skills.
Adherence to dress code is strictly enforced.
*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*
Videos To Watch
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