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Crs Security Jobs (NOW HIRING)

Computer World Services

AV Technician (CRS)

Washington, DC · On-site

$59K - $70K/yr

Respond to questions on system operations, account access, registration systems, and security requirements * Operational & Team Support * Assist Help Desk supervisors by contributing to process ...

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Crs Security information

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$13

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$52

How much do crs security jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for crs security in the United States is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.33 per hour, depending on experience, location, and employer.

What is a CRS Security professional?

CRS Security professionals are specialists who focus on ensuring the safety, integrity, and confidentiality of data and systems within an organization, often within the context of compliance, risk management, and security (CRS). They assess vulnerabilities, implement security measures, and monitor for threats to prevent unauthorized access or data breaches. Their responsibilities may also include conducting security audits, training staff on best practices, and ensuring compliance with relevant regulations. CRS Security professionals play a critical role in protecting both digital and physical assets, helping organizations mitigate risks and respond effectively to security incidents.

What is CRS security?

CRS security typically refers to security personnel or services provided by CRS (Corporate Security Services) or similar organizations, focusing on protecting property, assets, and personnel. These security roles often involve surveillance, access control, and emergency response, and may require certifications such as security guard licenses. The job environment can include private businesses, events, or facilities requiring vigilant security measures.

What are the key skills and qualifications needed to thrive as a CRS Security professional?

To thrive as a CRS Security professional, you need a solid understanding of physical security protocols, risk assessment, and security technology, often supported by relevant certifications such as CPP or PSP. Familiarity with surveillance systems, access control tools, incident reporting software, and emergency response procedures is typically required. Strong attention to detail, integrity, effective communication, and the ability to remain calm under pressure are vital soft skills in this role. These competencies are essential for ensuring safety, preventing security breaches, and efficiently managing incidents in various environments.

What is the difference between Crs Security vs Security Guard?

AspectCrs SecuritySecurity Guard
CertificationsSecurity license, CPR, first aidSecurity license, CPR, first aid
Work EnvironmentCommercial, residential, event securityCommercial, residential, event security
Employer & IndustrySecurity companies, private clientsSecurity companies, private clients
Job RoleMonitoring, patrolling, access controlMonitoring, patrolling, access control

Both Crs Security and Security Guards typically require similar certifications and work in comparable environments. Crs Security often refers to a security service provider or company, while Security Guard describes the individual role. The main difference lies in Crs Security being a company or brand, whereas Security Guard is the job position performed within such organizations.

What are some common challenges faced by CRS Security professionals when implementing new security protocols?

CRS Security professionals often encounter challenges such as resistance to change from staff, ensuring compliance with evolving regulations, and integrating new protocols with legacy systems. Successfully implementing new security measures requires clear communication, comprehensive training, and ongoing monitoring to address vulnerabilities. Collaborating closely with IT teams and other departments is essential to ensure smooth adoption and maintain a secure environment.
More about Crs Security jobs
What cities are hiring for Crs Security jobs? Cities with the most Crs Security job openings:
What states have the most Crs Security jobs? States with the most job openings for Crs Security jobs include:
What job categories do people searching Crs Security jobs look for? The top searched job categories for Crs Security jobs are:
Crs Security jobs near you
Infographic showing various Crs Security job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $54,037 per year, or $26 per hour.

Help Desk Specialist II Lead (CRS)

Computer World Services

Washington, DC

$69K - $81K/yr

Full-time

Re-posted 17 days ago

Job description

Job Description
The Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. The Help Desk Specialist II - Lead provides concierge-level customer service, advanced troubleshooting, and acts as a rapid response resource during high-priority incidents or outages. This role also supports reporting, quality assurance, and continuous improvement of help desk processes.
Key Tasks & Responsibilities
  • Technical Expertise & Escalation
  • Provide advanced troubleshooting for complex hardware, software, A/V, Windows OS, M365, email, printing, connectivity, and business applications.
  • Serve as the primary escalation point for technicians and embedded support staff.
  • Perform root-cause analysis and coordinate with additional groups as needed.
  • Lead rapid response efforts during work stoppage events, performing triage, implementing workarounds, and directing staff assignments.
  • Team Leadership & Operational Oversight
  • Coordinate daily Help Desk operations, including queue monitoring, ticket assignment, and prioritization.
  • Ensure proper coverage during core hours by managing schedules, absences, and backup support assignments.
  • Mentor, coach, and train Help Desk Specialist I and II staff to improve technical proficiency and first-contact resolution rates.
  • Oversee onboarding and continuous training for new help desk personnel.
  • Provide feedback to management on staff performance, workload, and operational trends.
  • Customer Service & User Engagement
  • Deliver concierge-style support for escalated incidents and requests, ensuring comprehensive follow-through across approvals, licensing, onboarding, and department interactions.
  • Respond via multiple channels-phone, email, chat/IM, remote tools, Teams/Zoom, walk-ins, and onsite visits within offices.
  • Maintain high customer satisfaction by communicating professionally, setting clear expectations, and providing proactive follow-up.
  • Incident Management, Documentation & Quality Assurance
  • Ensure tickets are accurately documented, categorized, updated, and resolved within SLA timeframes.
  • Conduct quality reviews of tickets created by team members, ensuring clarity, completeness, and adherence to policy.
  • Escalate system defects or suspected bugs through the Service Disruption Reporting process.
  • Monitor the ticket queue to ensure timely response and resolution across all channels.
  • Reporting, Metrics & Continuous Improvement
  • Prepare, review, and contribute to daily and weekly metrics reports, including trends, aging incidents, and service quality indicators.
  • Analyze recurring issues and recommend process improvements, knowledge base updates, and training needs.
  • Assist with developing or enhancing help desk procedures, scripts, workflows, and documentation.
Embedded Support Responsibilities
  • Provide onsite coverage within divisions, ensuring immediate support during core hours.
  • Monitor email, chat, and mobile device notifications while away from the desk.
  • Respond to dynamically assigned priorities as staff self-determined urgency levels.
  • Support conference room A/V equipment and other technologies.
Education & Experience
  • Minimum General Experience
  • Minimum of four to five (4-5) years in customer service or technical support operations
  • Minimum Education
  • High School Diploma
Certifications
  • ITIL certification v4 preferred.
Security Clearance
  • Ability to obtain Public Trust clearance.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Onsite at customer location
$69,000 - $81,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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