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Crm Training Jobs (NOW HIRING)

Taxwell

Manager, CRM Operations

This individual will lead the CRM Operations team while remaining hands-on when needed, particularly during high-volume periods, complex deployments, and critical business initiatives. The Manager ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Sourcis Inc

Zoho CRM Expert

Folsom, CA · On-site

$36 - $38/hr

We need an expert in CRM systems like ZOHO as well as PHP, and PERL programming, who can navigate the previous code done and improve upon it. You will be designing, developing, maintaining, enhancing ...

Sourcis Inc

Zoho CRM Expert

Folsom, CA · On-site

$36 - $38/hr

We need an expert in CRM systems like ZOHO as well as PHP, and PERL programming, who can navigate the previous code done and improve upon it. You will be designing, developing, maintaining, enhancing ...

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA

$85K - $120K/yr

The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and lifetime value across Skechers digital and retail channels by turning customer and behavioral data into ...

1 800 Flowers

Assistant Manager, CRM

Atlanta, GA · On-site

$150K - $170K/yr

Qualifications * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS activation experience * Demonstrated ability to own and deliver revenue outcomes through ...

Procom Services

CRM Developer/Analyst

Milwaukee, WI · On-site

Partner Relationship Management will implement CRM Dynamics On-Line replacing four existing Channel-based systems. IT commitments include integrations with SAP, security platforms, SharePoint and our ...

bet365

CRM Lead, Gaming

Denver, CO · On-site

$75K - $105K/yr

As CRM Lead, Gaming you will be responsible for developing and implementing CRM strategies to drive customer engagement, retention and loyalty for our online casino product. You will be a key member ...

Sonsoft Inc

Microsoft Dynamics CRM

Long Beach, CA · On-site

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Sonsoft Inc

MS Dynamics CRM

Austin, TX

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Have managed configuration of MSCRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Redmond, WA · On-site

Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM plugins, Javascript and workflows. Should have knowledge on integration with CRM like ...

Booz Allen Hamilton

CRM Program Specialist

Mclean, VA · On-site

$125 - $150/hr

Build and maintain workflows and automationto continuously improve the CRM user experience . Partner with cross-functional teams to improve processes and increase platform adoption. Actively ...

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Crm Training information

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$39K

$102.1K

$172K

How much do crm training jobs pay per year?

As of Sep 9, 2026, the average yearly pay for crm training in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is CRM training?

CRM training refers to the process of teaching employees how to effectively use Customer Relationship Management (CRM) software and tools. This training helps staff understand how to manage customer data, track sales interactions, and automate marketing efforts within the CRM system. By learning proper CRM usage, employees can improve customer service, streamline workflows, and increase overall productivity. CRM training can be offered in-person, online, or through self-paced resources, depending on the company's needs.

What are the key skills and qualifications needed to thrive as a CRM trainer?

To thrive as a CRM Trainer, you need in-depth knowledge of customer relationship management concepts, experience with major CRM platforms like Salesforce or Microsoft Dynamics, and a background in training or adult education. Familiarity with CRM software, e-learning tools, and relevant certifications such as Salesforce Certified Instructor are commonly required. Outstanding communication, patience, and adaptability help trainers effectively engage diverse learners and address varying skill levels. These abilities ensure successful user adoption, maximize CRM system value, and drive overall organizational productivity.

What are some common challenges faced when delivering CRM training to diverse teams?

When delivering CRM training to diverse teams, trainers often encounter varying levels of technical proficiency and familiarity with CRM systems. Adapting the training pace and content to accommodate both beginners and advanced users can be challenging. Additionally, aligning the training with different departmental workflows and ensuring consistent engagement across remote and in-person participants requires careful planning and flexibility. Effective trainers use practical examples, hands-on exercises, and ongoing support to address these challenges and ensure all team members can confidently use the CRM.

What is the difference between Crm Training vs CRM Analyst?

AspectCrm TrainingCRM Analyst
Required CredentialsTypically includes CRM software certifications, training coursesRequires CRM certifications, data analysis skills, sometimes a degree in business or IT
Work EnvironmentTraining sessions, workshops, online coursesData analysis, reporting, system management in office or remote settings
Employer & Industry UsageUsed by companies to train staff on CRM toolsUsed by organizations to analyze customer data and optimize CRM strategies

Crm Training focuses on teaching users how to operate CRM systems effectively, while CRM Analysts analyze customer data to improve business strategies. Both roles require CRM certifications but serve different functions within the customer relationship management ecosystem.

How to start a career in CRM training?

To start a career in CRM training, gain a strong understanding of customer relationship management software such as Salesforce, HubSpot, or Microsoft Dynamics. Obtain relevant certifications, develop training and communication skills, and gain experience through entry-level roles or internships to build expertise in CRM systems and instructional methods.

What do you need to be a CRM trainer?

To be a CRM trainer, you typically need experience with customer relationship management software, strong communication and training skills, and often a relevant certification or background in sales, marketing, or IT. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics is also beneficial. A background in teaching or training and the ability to develop instructional materials are important for success in this role.
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Crm Training jobs near you
Infographic showing various Crm Training job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.

Manager, CRM Operations

Remote

Taxwell
See more jobs at Taxwellexternal

Full-time

Posted 20 days ago

Job description

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
Position Summary
Taxwell is seeking a Manager, CRM Operations to lead email and CRM campaign operations across TaxAct Consumer, SMB, Drake, TAP, and 1040.com. This role combines people leadership, hands-on campaign execution, and CRM platform expertise to ensure high-quality, timely, and effective customer communications.
The ideal candidate has deep experience with Salesforce Marketing Cloud (SFMC), Pardot/Account Engagement, email marketing operations, customer journeys, deliverability, and data management. This individual will lead the CRM Operations team while remaining hands-on when needed, particularly during high-volume periods, complex deployments, and critical business initiatives.
The Manager will also serve as a key CRM technology resource, helping optimize our existing capabilities, establish SMS functionality, improve operational processes, and identify opportunities to increase efficiency and scalability.
Essential Duties & Responsibilities
  • Lead and develop the CRM Operations team, ensuring strong execution, accountability, knowledge sharing, and continued team growth.

  • Oversee end-to-end email campaign execution, including builds, QA, testing, final deployments, and post-launch validation.

  • Remain hands-on with email development, QA, deployments, and troubleshooting, particularly during high-volume periods and critical initiatives.

  • Serve as a key administrator and subject matter expert for Salesforce Marketing Cloud (SFMC) and Pardot/Account Engagement, providing technical guidance and troubleshooting across the CRM technology stack.

  • Architect, build, and optimize customer journeys and automated programs, including dynamic and personalized communications using HTML, AMPscript, SQL, segmentation, and automation.

  • Lead the setup and enablement of SMS capabilities, including platform configuration, data and audience requirements, testing, QA, and operational readiness.

  • Monitor and optimize deliverability (IP reputation and warming, SPF/DKIM/DMAR authentication, and seed-list inbox testing), subscriber health, audience quality, data integrity, and campaign performance, proactively addressing risks and issues.

  • Establish and maintain strong QA standards, workflows, documentation, and operational best practices to ensure accurate and timely campaign execution.

  • Identify and implement opportunities for process improvement, automation, and AI-assisted solutions that reduce manual effort and improve scalability.

  • Provide CRM platform expertise and recommendations for broader business and technology initiatives, partnering with key stakeholders to solve technical and operational challenges.

Education & Experience
  • Bachelor's degree in Marketing, Communications, Technology, or related field, or equivalent relevant experience.

  • 7+ years of experience in CRM, email marketing, or marketing operations, with significant hands-on experience in email campaign execution and development.

  • 3+ years of experience leading and developing teams, preferably within CRM, lifecycle marketing, or marketing operations.

  • Strong hands-on experience with Salesforce Marketing Cloud (SFMC), including Email Studio, Journey Builder, Automation Studio, Contact Builder, and related capabilities.

  • Experience with Pardot/Account Engagement, particularly supporting B2B campaign execution and automation.

  • Hands-on experience architecting and implementing complex customer journeys and automated programs.

  • Experience with or knowledge of SMS implementation and execution, preferably within the Salesforce ecosystem.

  • Proficiency in HTML, AMPscript, SQL, personalization, data extensions, and automated workflows.

  • Strong understanding of email deliverability, segmentation, subscriber management, QA, testing, and data quality best practices.

  • Demonstrated ability to balance people leadership, hands-on execution, and technical problem-solving in a fast-paced environment.

  • Strong organizational and analytical skills with the ability to manage multiple priorities and translate insights into actionable recommendations.

  • Salesforce Marketing Cloud and/or Account Engagement certifications are a plus.

Key Competencies
  • People Leadership - Builds and develops a high-performing team through clear expectations, coaching, accountability, and hands-on support when needed.

  • Execution Excellence - Maintains a high standard for campaign accuracy, QA, timeliness, and reliability while effectively managing competing priorities.

  • Technical & Operational Expertise - Brings strong knowledge of SFMC, Pardot/Account Engagement, email operations, customer journeys, data, and CRM technology to both day-to-day execution and broader initiatives.

  • Problem Solving - Proactively identifies and resolves campaign, platform, data, and process issues while considering both immediate needs and longer-term solutions.

  • Continuous Improvement - Identifies practical opportunities to improve workflows, automation, scalability, and team effectiveness, including appropriate use of AI-assisted solutions.

  • Communication & Collaboration - Communicates effectively across marketing, technology, analytics, and business teams and can translate technical concepts and requirements for different audiences.

  • Ownership & Adaptability - Demonstrates accountability, sound judgment, and the ability to shift between leadership, strategic priorities, and hands-on execution as business needs evolve.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.

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