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Crm Training Jobs (NOW HIRING)

Practice Builders

CRM

The CRM executes the established scope of plan, delivering solutions to the client within the ... Provide training & education to both Alta & IOC offices where required. Onboard all new clients ...

Schnabel

CRM Administrator

Sterling, VA · On-site

Create and maintain CRM training materials, documentation, and instructional videos. * Lead CRM user onboarding and ongoing training while driving company-wide adoption. * Monitor CRM utilization and ...

Champion Home Builders

CRM Administrator

San Antonio, TX · Hybrid

$45K - $55K/yr

Support the sales team with CRM training and optimization * Collaborate on new feature rollouts and testing for system updates * Perform all duties as assigned by management Required Qualifications

9Rooftops

CRM Manager

Pittsburgh, PA · On-site

Support user training and CRM adoption efforts when needed. * Troubleshoot campaign and platform issues while collaborating with internal teams and vendor partners. Performance & Optimization

9Rooftops

CRM Manager

Chicago, IL · On-site

Support user training and CRM adoption efforts when needed. * Troubleshoot campaign and platform issues while collaborating with internal teams and vendor partners. Performance & Optimization

9Rooftops Marketing Agency, LLC

CRM Manager

Chicago, IL · On-site

$60 - $80/hr

Support user training and CRM adoption efforts when needed. * Troubleshoot campaign and platform issues while collaborating with internal teams and vendor partners. Performance & Optimization

LSU AgCenter

CRM Administrator

Alexandria, VA · On-site

CRM Administrator Position Type:Professional / Unclassified Department:LSUA SE - Department of ... Excellent communication, project management, training, and analytical skills * Hold a Louisiana ...

Scientific Games

CRM Manager

Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...

Baltimore Orioles

CRM Analyst

Baltimore, MD

$65K - $75K/yr

Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations * Partner with ticketing and ...

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations * Partner with ticketing and ...

Scientific Games

CRM Manager

Position Summary Summary As a CRM & Lifecycle Marketing Manager supporting both Loyalty and iLottery business growth, you will be responsible for developing and growing client capabilities while ...

AEG

CRM, Administrator

Washington, DC · On-site

$70K - $75K/yr

Support new user onboarding, training and documentation to promote CRM adoption and best practices. Campaigns, Lead Management & Cross-Functional Support * Build and maintain targeted lead lists and ...

htna

CRM Administrator

Milwaukee, WI · Hybrid

Manage user provisioning, security roles, and field-level security within CRM * Lead user onboarding, training, and day-to-day support to drive adoption across the organization * Administer and ...

Pacific Green Builders

Be Seen First

CRM Administrator

Bellevue, WA · On-site

$800 - $1.5K/wk

We are looking for a reliable, organized, and detail-oriented CRM Administrative Secretary to join our construction company. The main responsibility of this position is to keep our CRM system ...

Hellermanntyton

CRM Administrator

Milwaukee, WI · On-site

$80 - $100/hr

Manage user provisioning, security roles, and field-level security within CRM * Lead user onboarding, training, and day-to-day support to drive adoption across the organization * Administer and ...

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Crm Training information

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How much do crm training jobs pay per year?

As of Sep 9, 2026, the average yearly pay for crm training in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is CRM training?

CRM training refers to the process of teaching employees how to effectively use Customer Relationship Management (CRM) software and tools. This training helps staff understand how to manage customer data, track sales interactions, and automate marketing efforts within the CRM system. By learning proper CRM usage, employees can improve customer service, streamline workflows, and increase overall productivity. CRM training can be offered in-person, online, or through self-paced resources, depending on the company's needs.

What are the key skills and qualifications needed to thrive as a CRM trainer?

To thrive as a CRM Trainer, you need in-depth knowledge of customer relationship management concepts, experience with major CRM platforms like Salesforce or Microsoft Dynamics, and a background in training or adult education. Familiarity with CRM software, e-learning tools, and relevant certifications such as Salesforce Certified Instructor are commonly required. Outstanding communication, patience, and adaptability help trainers effectively engage diverse learners and address varying skill levels. These abilities ensure successful user adoption, maximize CRM system value, and drive overall organizational productivity.

What are some common challenges faced when delivering CRM training to diverse teams?

When delivering CRM training to diverse teams, trainers often encounter varying levels of technical proficiency and familiarity with CRM systems. Adapting the training pace and content to accommodate both beginners and advanced users can be challenging. Additionally, aligning the training with different departmental workflows and ensuring consistent engagement across remote and in-person participants requires careful planning and flexibility. Effective trainers use practical examples, hands-on exercises, and ongoing support to address these challenges and ensure all team members can confidently use the CRM.

What is the difference between Crm Training vs CRM Analyst?

AspectCrm TrainingCRM Analyst
Required CredentialsTypically includes CRM software certifications, training coursesRequires CRM certifications, data analysis skills, sometimes a degree in business or IT
Work EnvironmentTraining sessions, workshops, online coursesData analysis, reporting, system management in office or remote settings
Employer & Industry UsageUsed by companies to train staff on CRM toolsUsed by organizations to analyze customer data and optimize CRM strategies

Crm Training focuses on teaching users how to operate CRM systems effectively, while CRM Analysts analyze customer data to improve business strategies. Both roles require CRM certifications but serve different functions within the customer relationship management ecosystem.

How to start a career in CRM training?

To start a career in CRM training, gain a strong understanding of customer relationship management software such as Salesforce, HubSpot, or Microsoft Dynamics. Obtain relevant certifications, develop training and communication skills, and gain experience through entry-level roles or internships to build expertise in CRM systems and instructional methods.

What do you need to be a CRM trainer?

To be a CRM trainer, you typically need experience with customer relationship management software, strong communication and training skills, and often a relevant certification or background in sales, marketing, or IT. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics is also beneficial. A background in teaching or training and the ability to develop instructional materials are important for success in this role.
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Crm Training jobs near you
Infographic showing various Crm Training job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.

Customer Relationship Management (CRM) Manager

Medina, MN • On-site

Rockler
Retail • 201 - 500 employees
Learn more about Rocklerexternal

$125 - $150/hr

Other

Retirement, PTO

Re-posted 25 days ago

Job description

Customer Relationship Management (CRM) Manager

4365 Willow Drive Medina, MN 55340, 4365 Willow Dr, Medina, Minnesota, United States of America

Job Description

Join the Rockler Woodworking Family!

Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com

Why Rockler?

Be part of a family-owned business that cherishes its customers and employees alike.

Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.

Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.

Summary of Position

The CRM (Customer Relationship Management) Manager leads Rockler's CRM and Data team, owning the Salesforce CRM platform and overseeing a Data Analyst to drive customer intelligence, audience strategy, lifecycle marketing, and customer engagement. This role is responsible for developing CRM strategies that increase customer retention, repeat purchases, and customer lifetime value through data-driven marketing and personalized customer experiences.

The CRM Manager owns customer audience segmentation, lifecycle marketing automation, and reporting while ensuring the integrity of Rockler's customer data across key systems. This individual serves as the subject matter expert for Salesforce CRM, customer data governance, promotional discounts, reward cards, gift cards, and coupon execution. In partnership with Marketing, Merchandising, Ecommerce, and IT, the CRM Manager delivers actionable customer insights, governs CRM best practices, and helps shape strategies that improve marketing effectiveness and business performance.

Major Areas of Accountability

  • Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture.
  • Own the Salesforce CRM platform, serving as the strategic lead for platform configuration, data governance, roadmap development, and ongoing optimization.
  • Develop CRM strategies that improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.
  • Partner cross-functionally with Marketing, Ecommerce, Merchandising, Creative, IT, and Retail Operations to deliver coordinated customer experiences across channels.
Customer Lifecycle & Personalization
  • Develop customer segmentation strategies and manage audiences within Salesforce to enable highly targeted communications across email, direct mail, SMS, and other marketing channels.
  • Design, build, optimize, and maintain customer lifecycle journeys, including welcome, post-purchase, loyalty, promotional, win-back, and other automated customer communications.
  • Develop personalized customer experiences using behavioral, transactional, demographic, and engagement data.
  • Lead ongoing testing and optimization of customer audiences, messaging, timing, offers, and lifecycle journeys to improve campaign performance and customer engagement.
Analytics & Customer Insights
  • Lead CRM analytics efforts by partnering with the Data Analyst to develop reporting frameworks, customer KPIs, dashboards, and actionable business insights.
  • Own, execute, analyze, and communicate the results and trends of Net Promoter Score (NPS) and Customer-First Interaction Tracking (CFIT) programs.
  • Govern the marketing customer database, ensuring data quality, segmentation accuracy, customer integrity, and meaningful reporting.
  • Translate customer behavior and campaign performance into actionable recommendations that improve marketing effectiveness and support strategic business decisions.

Promotions & CRM Governance

  • Serve as the subject matter expert (SME) for promotional discounts, coupon codes, reward cards, and gift card execution processes.
  • Ensure promotional pricing, discounts, offers, and related marketing communications are executed accurately across all marketing channels.
  • Maintain D365 documentation and standard operating procedures (SOPs) supporting promotional execution, rewards programs, and gift card processes.

Troubleshoot D365-related issues and support testing for system upgrades and enhancements.

Requirements For Position

Required Qualifications
  • Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience.
  • Minimum of 5-7 years of experience in CRM, customer marketing, marketing technology, or database marketing within a complex multi-channel retail and/or eCommerce environment.
  • Strong understanding of customer data, segmentation strategies, lifecycle marketing, personalization, and CRM best practices.
  • Demonstrated ability to use customer insights, KPIs, and analytics to develop strategic recommendations and improve business performance.
  • Experience contributing to marketing strategy, process development, and continuous improvement initiatives.
  • Strong project management, communication, and cross-functional collaboration skills.
  • Full-time position with Hybrid to Fully remote options available
Preferred Qualifications
  • Hands-on experience with Salesforce Data Cloud or a comparable enterprise CRM.
  • Experience managing or mentoring direct reports and developing high-performing teams.
  • Experience with customer lifecycle marketing, loyalty programs, and marketing automation.
  • Experience with retail and/or eCommerce customer marketing.
  • Experience using analytics and reporting platforms such as Power BI, Tableau, GA4, or similar business intelligence tools.
  • Working knowledge of SQL or experience partnering closely with technical and data teams.

EMPLOYEE BENEFITS:

  • Employee discount pricing from various manufacturers
  • Paid vacation & holidays
  • 401K
  • A FUN PLACE TO WORK!

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

4365 Willow Drive Medina, MN 55340, 4365 Willow Dr, Medina, Minnesota, United States of America

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