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Critical Incident Manager Jobs in Puerto Rico (NOW HIRING)

Weil Group, Inc

PR

$16.07/hr

Monitor critical parameters and raise any deviation that could impact the operations to address ... incident reporting, use of PPE, waste management and disposal, and any other program applicable ...

New

Weil Group, Inc.

PR · On-site

$16.07/hr

... Monitor critical parameters and raise any deviation that could impact the operations to address ... incident reporting, use of PPE, waste management and disposal, and any other program applicable ...

New

Deloitte

Lead Cloud Security Analyst

San Juan, PR · On-site

Serve as a first-line subject matter expert in incident response, vulnerability management, and ... critical ops, periodic or architecture-phase-only engagement for other domains). Provide ...

FITS LLC

Specialist Quality Assurance

Juncos, PR · On-site

Project Management skills. * Shift: Administrative shift, and according to business needs ... Experience in: * Environmental Monitoring, Microbial Identification, Critical Utilities, and ...

CERES

Safety Officer

Toa Baja, PR · On-site

$60K - $85K/yr

Safety Manager Compensation Range : Competitive salary based on location, experience, skills, and ... lines and critical infrastructure. This position requires hands-on field leadership, with ...

Weil Group, Inc

Aviation Superintendent

Carolina, PR · On-site

$90 - $130/hr

Leads delay and incident investigations and takes action to prevent recurrence. * Ensures ... critical airport operational needs. * Works closely with the Operations Manager to research ...

Jj

FM Mechanical Systems Lead

Gurabo, PR · On-site

... incident investigations, stakeholder communication, and technical mentoring for engineers ... Agility Jumps, Coaching, Critical Thinking, Facilities Engineering, Facility Management, Lean ...

ABM

JANITORIAL TECH

Aibonito, PR · On-site

This role plays a critical part inmaintainingthe overall appearance and sanitation of the workplace ... Properly manage regulated and special waste in compliance with environmental regulations and ...

AbbVie

PR · On-site

... incident reporting, use of PPE, waste management and disposal and any other program applicable ... Critical Thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative ...

New

ABM Industries, Inc.

JANITORIAL TECH

Aibonito, PR · On-site

$13.25 - $16.25/hr

This role plays a critical part in maintaining the overall appearance and sanitation of the ... Properly manage regulated and special waste in compliance with environmental regulations and ...

Kelly Services

PR

$38/hr

Strong experience in reviewing and approving deviations, critical utilities, and environmental ... Participating on incident triage teams and approving environmental characterization reports

AbbVie

PR · On-site

Monitor critical parameters and raise any deviation that could impact the operations to address ... incident reporting, use of PPE, waste management and disposal, and any other program applicable ...

AbbVie

PR

Monitor critical parameters and raise any deviation that could impact the operations to address ... incident reporting, use of PPE, waste management and disposal, and any other program applicable ...

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All JobsCritical Incident JobsCritical Incident Manager JobsCritical Incident Manager Jobs in Puerto Rico

Critical Incident Manager information

What does a Critical Incident Manager do?

A Critical Incident Manager is responsible for overseeing and resolving major IT incidents that impact business operations. They coordinate rapid response efforts, communicate with stakeholders, and ensure minimal disruption by leading incident resolution teams. Their role includes identifying root causes, implementing corrective actions, and improving incident management processes to prevent future occurrences. They work under high-pressure situations and require strong problem-solving, leadership, and communication skills.

What are the key skills and qualifications needed to thrive as a Critical Incident Manager?

Critical Incident Managers require strong analytical, problem-solving, and decision-making abilities, typically supported by a background in IT, cybersecurity, or business continuity, and a bachelor's degree in a related field. Familiarity with incident management systems, ticketing tools like ServiceNow or Jira, and industry certifications such as ITIL or CISSP is highly valued. Exceptional communication, leadership, and the ability to stay calm under pressure distinguish top performers in this position. These skills are vital to ensure rapid response, clear coordination, and effective resolution during high-impact incidents.

What are the typical challenges faced by a Critical Incident Manager, and how can I prepare to handle them?

As a Critical Incident Manager, you’ll often deal with high-stakes situations requiring quick assessments and decisive action, sometimes outside of regular hours. Challenges may include managing conflicting priorities, coordinating communication across multiple teams, and documenting incident responses under tight deadlines. Preparing by developing strong organizational skills, gaining familiarity with your organization’s escalation procedures, and practicing clear, concise communication will help you succeed. Additionally, staying current with best practices in incident management and regularly participating in training drills can further strengthen your ability to handle real-world crises effectively.

What job categories do people searching Critical Incident Manager jobs in Puerto Rico look for?

The top searched job categories for Critical Incident Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Critical Incident Manager jobs?

Cities in Puerto Rico with the most Critical Incident Manager job openings:

Critical Incident Manager jobs near you

Network & Communications Administrator

Island Finance LLC

San Juan, PR • On-site

Full-time

Re-posted 20 days ago

Job description

Company: Island Finance
With over 66 years of service, Island Finance LLC is the largest financial institution in Puerto Rico. It serves over 70,000 clients, with consumer loans and a variety of financial products and services. Additionally, it has a comprehensive distribution network with 46 branches, a call center, and an advanced Internet banking service available at www.islandfinance.com.
Island Finance is not only a Financial Company committed to the future of Puerto Rico, but also works every day to offer the highest quality of service and is the one who has reached out to thousands of clients when they have needed it most, in addition to maintaining a positive and dynamic work environment with a team committed to offering the best.
We are the Financial Company of the 21st century, with over five decades helping you realize your dreams. There is one thing that remains unchanged, and that is that sixty-five years later, we are still here...
We deeply appreciate your support and reaffirm our commitment. That's why with us... iiYes, you can!!
General Job Summary
Responsible for the operational phase of the institution's voice and data communications, ensuring high availability, performance, and security across all branches, departmental offices, and cloud services. Operates and optimizes LAN/WAN/SD-WAN, enterprise Wi-Fi, Internet/MPLS/LTE links, VPN (site-to-site and remote access), IP telephony/SIP/UC, and secure connectivity with cloud providers (OCI and AWS). Ensures policy compliance, audit support, and continuous improvement under ITIL practices and cybersecurity best practices.
Essential Function and Responsibilities
Network & Communication Specialist (including Fortinet and SD-WAN)
  • Routing and switching (BGP/OSPF, VLAN, QoS), enterprise Wi-Fi, and communications links (Internet/MPLS/LTE).
  • Responsible for operational functions for the Fortinet firewalls/IPS (FortiGate), security policies and profiles, and management/analytics platforms (FortiManager/FortiAnalyzer).
  • Monitor and manage load balancers, Wi-Fi controllers, ADC, and segmentation (VLANs, NAC/micro-segmentation).
  • Maintain core services: DNS, DHCP, NTP, IPAM, and IP addressing/segment control.

Cloud Connectivity & VPN (OCI and AWS)
  • Support the design, operation, and optimization of secure connectivity with OCI and AWS via IPsec VPN, SSL VPN, and, when applicable, dedicated links (e.g., FastConnect/Direct Connect).
  • Ensure routing, security, and resilience (HA, failover, periodic switchover tests) for interconnection with clouds and data centers.

IP Telephony / SIP / Collaboration
  • Support the administrator in the VoIP/UC platforms, SIP trunks, SBC, and call routing; enforce QoS to guarantee voice quality (jitter, latency, loss, MOS).
  • Coordinate integrations with contact center/IVR and collaboration services; ensure recording and retention per policy

Monitoring, Operations & Incident Response
  • Monitor performance and capacity with NPM/NTA/SNMP/NetFlow/Syslog; set proactive thresholds and alerts.
  • Handle incidents (Tier II/III), execute root-cause analysis and remediation plans, reducing MTTR and recurrence.
  • Manage patching, changes, and releases following formal change controls (ITIL) and maintenance windows.

Monitoring, Operations & Incident Response
  • Monitor performance and capacity with NPM/NTA/SNMP/NetFlow/Syslog; set proactive thresholds and alerts.
  • Handle incidents (Tier II/III), execute root-cause analysis and remediation plans, reducing MTTR and recurrence.
  • Manage patching, changes, and releases following formal change controls (ITIL) and maintenance windows.
  • Handle incidents (Tier II/III), execute root-cause analysis and remediation plans, reducing MTTR and recurrence.
  • Manage patching, changes, and releases following formal change controls (ITIL) and maintenance windows.

Security, Compliance & Audits
  • Apply network security controls (hardening, segmentation, privileged access, secure VPNs, lists/objects) and maintain audit evidence.
  • Support internal/external and regulatory audits, address findings, and implement corrective action plans.
  • Ensure adherence to corporate security policies and financial-sector regulations.

Business Continuity & DR/BCP
  • Support the Administration in the implementation and testing of HA, link redundancy, alternate routes, and failover mechanisms for critical services.
  • Participate in DR/BCP exercises, validating secure connectivity to critical services in OCI and AWS.

Vendor & Cost Management
  • Support the management of carriers/ISPs, OEMs (incl. Fortinet), and MSPs: contracts, SLAs, escalations, billing, and reconciliations.
  • Support as required in proposal evaluations (RFP/RFQ) and recommend cost-effective modernizations and optimizations (licenses, links, equipment).

Documentation & Continuous Improvement (BAU)Maintain up-to-date HLD/LLD diagrams, inventory, and operating procedures.
• Review and present proposal for updates, implement updates, improvements, optimizations, and new controls as part of BAU.
• Provide technical training to the Service Desk and related teams.
Requirements
  • Bachelor's degree in engineering (Computer/Telecommunications/Electrical) or Computer Science, or equivalent experience.
  • 3+ years administering multi-site networks and communications in regulated environments (financial, telecom, healthcare, or similar).
  • Proficient knowledge of communication and network concepts and protocols.
  • Knowledge of equipment used in networks and monitoring tools.
  • Fortinet NSE 4/7 or higher; Cisco CCNA/CCNP; CompTIA Network+/Security+; ITIL v4 Foundation.
  • Cloud certifications with networking emphasis: AWS (Advanced Networking/SAA), OCI (Networking/Architecture).
  • Network Protocols & Topologies: Knowledge of core for designing and troubleshooting network architecture.
  • Hardware Configuration & Management: Experience with major vendor equipment, including routers, switches, firewalls, and wireless access points, is a must.
  • Network Security: Knowledge and experience in implementing and managing robust security measures, including firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), access controls, and vulnerability management.
  • Virtualization & Cloud Networking: Strong understanding of virtualization technologies and experience with cloud platforms like AWS or Azure to manage scalable and hybrid network environments.
  • Voice and Data Communications: Knowledge of unified communication systems, including Voice over IP (VoIP), SIP trunks, and video conferencing solutions, is often required.
  • Operating Systems: Experience in managing servers on various operating systems, including Windows Server and Linux, for effective network management.
  • Bilingual (Spanish and English).
  • Customer-focused and service-oriented.
  • Strong verbal, written, and negotiation skills to retain the existing customer base.
  • Experience in routing/switching (BGP/OSPF/STP/VLAN), firewalls/IPS (preferably Fortinet/FortiGate), VPN (IPsec/SSL), SD-WAN, enterprise Wi-Fi, and VoIP/SIP/SBC/QoS.
  • Hands-on experience with cloud connectivity (OCI and AWS: VPC/VNet, VPNs, routing, security, dedicated links).
  • Proficiency with monitoring tools (SNMP, Syslog, NetFlow/IPFIX, NPM/NTA) and ITIL processes (changes, incidents, problems).
  • Clear documentation (HLD/LLD), analysis, troubleshooting, and effective communication skills (Spanish/English).
  • Availability for on-call duties, off-hours changes, and site visits; valid driver's license.

Island Finance is an Equal Opportunity Employer
Learn more about us at Island Finance and keep updated with our latest job postings at Island Finance Empleos
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