Disaster Case Manager Jobs in Puerto Rico (NOW HIRING)

Tidal Basin is looking for professionals to work on its projects nationwide; however, greater emphasis will be placed on our Puerto Rico market sector. Interested parties will be prioritized if they are already in Puerto Rico. Applicants who are bilingual are preferred. For more information about Tidal Basin, please access https://www.tidalbasingroup.com/.
Position Summary: The objective of the Case Manager with extended functions as a Scheduler is to provide case management services to an assigned caseload of disaster recovery clients in Puerto Rico. The Case Manager will provide assistance to eligible applicants affected by federally declared disasters performing activities related to but may not be limited to program eligibility determinations, income verifications, duplication of benefit analyses, award coordination, status updates and other related case management activities. Eligible applicants may be individual homeowners or business entities impacted by disasters. The Case Manager is responsible for ensuring any services provided to the applicant are documented and organized in program tracking systems. Program areas of focus include housing recovery, economic recovery, and infrastructure
Job Duties and Responsibilities include:
Responsible for assisting program/project management team with the provision of case management services related to CDBG-DR funded projects. Specific duties may include:

• Provide one-on-one conversations with applicants to complete intake forms and applications to assess unmet needs and develop a recovery plan.
• Lead efforts to compile applicant information, including assistance eligibility and income documentation, and submit applications for funding sources including CDBG-DR.
• Follow-up with client to ensure documentation requirements are met and client is moving forward to meet programmatic objectives.

• Collect, compile, analyze, report and maintain necessary data in program tracking systems for statistics and reporting.
• Assist in coordinating site visits to determine eligible scopes of work for eligible properties under various programs.
• Maintain knowledge of CDBG-DR policies, procedures, and regulatory requirements
• Create, monitor, and analyze project schedules in accordance with standard of best project practice
• Track, analyze, and report information appropriately to allow the project teams to manage their projects and evaluate weekly reports

• Ensure accuracy of project schedules and performed version control
• Coordinate project schedules, tasks, meeting updates, and efficient distribution of reports
• Monitor projects' progress, including identifying critical activities and reviewing forecasts and progress achieved to date
• Maintain project risk register to ensure that risks are effectively managed to minimize their impact on schedule, scope, and budget of projects
• Track baselines, perform what-if analysis, and develop contingency plans.

• Perform coordination of cross-functional departments or divisions to identify project issues, monitor action items, and work with the project manager to ensure resolution.
• Perform other duties as needed, subject to changes in Program's Guidelines and Standard Operation Procedures (SOP) changes.
• Work within the prescribed system of record for the program which is designed to manage program workflow, manage applicant data and provide available reporting as necessary.
• Responds to routine inquiries from external and internal sources with standard correspondence or other messaging mechanisms.
• Prepare applicant files for closeout once recovery needs are met.

• Perform other duties as assigned

Required Skills and Competencies:

• Excellent organizational skills and attention to detail.
• Strong interpersonal, analytical, and problem-solving skills.

• Previous disaster response/recovery/case management experience a plus.
• Demonstrated Customer Service expertise.
• Ability to communicate effectively, verbally and in writing.
• Excellent time management skills with a proven ability to meet deadlines.
• Experience working with federal grant-funded programs including HUD CDBG, CDBG-DR, or CDBG-MIT.

• Bilingual candidates in English/Spanish Preferred.

Required Education and Experience:

• Bachelor's degree or higher education in the areas of engineering, architecture, administration, human resources, accounting, law, public administration/policy or other related field and 2+ years in Case Management with a focus on infrastructure, community development, disaster recovery, housing projects or;
• At least 3+ years of relevant case management experience in any social services field or other relevant field.
• Proficient in MS Office Suite.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.