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Crisis Manager Jobs in Michigan (NOW HIRING)

Gryphon Place

MiCAL Crisis Manager (Full-Time)

Kalamazoo, MI · On-site

$102K - $105K/yr

The Crisis Manager provides day-to-day leadership and operational oversight of the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis contact center. This role ensures consistent, high ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

Accurately document all interactions in the designated data and crisis management systems. * Maintain clear, thorough, and timely records that reflect risk assessment, interventions, and outcomes.

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

Accurately document all interactions in the designated data and crisis management systems. * Maintain clear, thorough, and timely records that reflect risk assessment, interventions, and outcomes.

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

Accurately document all interactions in the designated data and crisis management systems. * Maintain clear, thorough, and timely records that reflect risk assessment, interventions, and outcomes.

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI

Accurately document all interactions in the designated data and crisis management systems. * Maintain clear, thorough, and timely records that reflect risk assessment, interventions, and outcomes.

Flourish Health

Lead Supervisor of Crisis

Ann Arbor, MI · On-site +1

Manage the Crisis Response team * Provide real time supervision and consultation to our crisis managers * Provide crisis response intervention when for overflow or coverage * Ensure crisis situations ...

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Crisis Manager information

What are the key skills and qualifications needed to thrive as a crisis manager?

To thrive as a Crisis Manager, you need expertise in risk assessment, incident response, and business continuity planning, often supported by a degree in emergency management or a related field. Familiarity with crisis management software, incident command systems, and certifications such as Certified Emergency Manager (CEM) are typically required. Strong leadership, decision-making under pressure, and effective communication are vital soft skills for this role. These abilities enable rapid, coordinated responses that minimize harm and maintain organizational stability during emergencies.

How does a crisis manager typically collaborate with other departments during a high-stress incident?

A Crisis Manager works closely with various departments such as communications, legal, operations, and human resources to ensure a coordinated response during a crisis. They facilitate information sharing, delegate responsibilities, and ensure all teams are aligned with the crisis management plan. Effective collaboration is crucial for maintaining clear communication, minimizing confusion, and ensuring that the organization responds swiftly and appropriately to mitigate risks.

What is the difference between Crisis Manager vs Emergency Response Coordinator?

AspectCrisis ManagerEmergency Response Coordinator
Required CredentialsOften requires a degree in emergency management, public safety, or related fields; certifications like ICS or FEMA are commonSimilar credentials; certifications like ICS, FEMA, or first responder training are typical
Work EnvironmentStrategic planning, coordination, and decision-making during crises; office and field settingsOn-the-ground response, coordination during emergencies; field and operational settings
Employer & Industry UsageUsed by corporations, government agencies, and NGOs for managing crisesPrimarily used by emergency services, fire departments, and disaster response teams

While both roles focus on managing emergencies, a Crisis Manager typically handles strategic planning and coordination during crises, often in an office setting. An Emergency Response Coordinator is more involved in on-the-ground response activities during actual emergencies. Both roles require similar credentials and are vital in their respective contexts.

Is crisis management a stressful job?

Crisis management is often a high-pressure role that requires quick decision-making and effective communication during emergencies. The job can be stressful due to the unpredictable nature of crises and the responsibility to minimize impact, but strong organizational skills and training can help manage stress levels.

What degree does a crisis manager need?

A crisis manager typically needs a bachelor's degree in fields such as emergency management, public safety, business administration, or related areas. Advanced roles may require a master's degree or relevant certifications like the Certified Emergency Manager (CEM) credential. Strong communication, problem-solving skills, and experience in crisis response are also important.

What does a crisis manager do?

A crisis manager is responsible for preparing for, responding to, and resolving emergencies or crises within an organization. They develop contingency plans, coordinate communication efforts, and work to minimize damage to the company's reputation and operations during critical situations. Strong communication, problem-solving skills, and knowledge of risk management are essential in this role.

What are the most commonly searched types of Crisis jobs in Michigan?

The most popular types of Crisis jobs in Michigan are:

What are popular job titles related to Crisis Manager jobs in Michigan?

For Crisis Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Crisis Manager jobs in Michigan look for?

The top searched job categories for Crisis Manager jobs in Michigan are:

What cities in Michigan are hiring for Crisis Manager jobs?

Cities in Michigan with the most Crisis Manager job openings:

Crisis Manager jobs near you
Infographic showing various Crisis Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

MiCAL Crisis Manager (Full-Time)

Gryphon Place

Kalamazoo, MI • On-site

$102K - $105K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Description:

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.


STATEMENT OF THE JOB

  • The Crisis Manager provides day-to-day leadership and operational oversight of the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis contact center. This role ensures consistent, high-quality service delivery by supervising shift leadership, supporting frontline staff performance, and maintaining alignment with clinical standards and operational expectations.
  • Working under the direction of the MiCAL Director, the Manager is responsible for ensuring staff is supported, schedules are executed effectively, and service delivery meets contractual and organizational requirements. This role plays a key part in maintaining a stable, responsive, and high-performing crisis system across all shifts and service lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES


Team Leadership & Supervision

  • Directly supervise Crisis Supervisors, ensuring consistent leadership coverage across a 24/7 environment.
  • Provide coaching, guidance, and performance management to shift leaders to support strong frontline staff oversight.
  • Reinforce expectations related to clinical practice, service delivery, and staff conduct.
  • Support a positive team culture focused on collaboration, accountability, and staff wellbeing.

Daily Operations Oversight

  • Ensure effective day-to-day operations of MiCAL services across all shifts, including 2-1-1, 988, and related crisis lines.
  • Monitor staffing coverage and coordinate with workforce scheduling and leadership to address gaps.
  • Respond to operational issues in real time, including staffing needs, service disruptions, and escalation concerns.
  • Ensure smooth handoffs and communication across shifts.

Staff Performance & Accountability

  • Oversee staff performance through shift leadership, ensuring expectations are clearly communicated and consistently applied.
  • Address performance concerns, including attendance, productivity, and adherence to protocols.
  • Support hiring, onboarding, and retention efforts in collaboration with leadership.
  • Promote staff engagement and retention through consistent support and communication.

Clinical & Service Delivery Alignment

  • Ensure staff adhere to established clinical protocols, escalation pathways, and crisis intervention standards.
  • Partner with the MiCAL Director to reinforce consistent clinical practices across teams.
  • Support shift leaders in managing complex or high-risk calls through appropriate escalation.

Collaboration & Coordination

  • Partner with Training & Credentialing staff to ensure onboarding and ongoing training needs are reflected in scheduling and staffing.
  • Coordinate with Quality Improvement staff to reinforce performance expectations and operational follow-through (without owning QA systems).
  • Collaborate with Workforce Scheduling to ensure staffing plans align with program needs and real-time demands.

Meetings & Communication

  • Lead regular meetings with Crisis Supervisors to ensure alignment, communication, and problem-solving.
  • Communicate updates, expectations, and operational priorities clearly to staff and leadership.
  • Escalate key issues, risks, and trends to the MiCAL Director.

24/7 Operational Support

  • Participate in an on-call rotation to support a 24/7 crisis line.
  • Provide leadership support in response to critical incidents or staffing emergencies.
  • Ensure readiness and responsiveness across all shifts.

Compliance & Standards

  • Ensure staff follows all applicable policies related to confidentiality, recipient rights, and crisis service standards.
  • Support adherence to contract requirements and organizational policies.
  • Assist with accreditation readiness and compliance activities as needed.


Requirements:

EDUCATION AND EXPERIENCE


Required:

  • Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field.
  • Current clinical licensure (LMSW, LPC, LP, or equivalent) in the State of Michigan.
  • Minimum of 3 years of professional experience in behavioral health or crisis services.
  • Minimum of 1-3 years of supervisory or management experience.
  • Certified Crisis Specialist (or ability to be certified within 1 year of hire)
  • Must be a resident of the State of Michigan

Preferred:

  • Experience in crisis line services, 988, or large-scale contact center operations.
  • Familiarity with Michigan’s behavioral health system and crisis response network.
  • Experience supervising supervisors or team leads.

KNOWLEDGE / SKILLS / ABILITIES

  • Advanced clinical expertise in crisis intervention, suicide risk assessment, and de-escalation
  • Strong leadership and supervisory skills in a 24/7 environment
  • Ability to support high-stakes decision-making and complex case consultation
  • Strong understanding of behavioral health systems, referrals, and continuum of care
  • Excellent communication and partnership skills with internal and external stakeholders
  • Ability to balance clinical quality with operational demands
  • Proficiency in crisis documentation systems and data-informed decision-making

WORK ENVIRONMENT

  • This position operates in a hybrid environment with flexibility for on-site and remote work. Regular on-site presence is encouraged to support staff accessibility. Some evening or off-shift availability may be required to support a 24/7 workforce.

Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.