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Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

Crisis Connections will reimburse the cost of obtaining the credential. Preferred Experience: * Crisis intervention or suicide prevention experience * Behavioral health or contact center experience

Crisis Connections

Clinical Supervisor

Seattle, WA · On-site

$86K - $94K/yr

When someone is experiencing one of the hardest moments of their life, Crisis Connections is there . As a Clinical Supervisor , you'll strengthen the care we provide by strengthening the team ...

Crisis Connections

Clinical Supervisor

Seattle, WA

$86K - $94K/yr

When someone is experiencing one of the hardest moments of their life, Crisis Connections is there . As a Clinical Supervisor , you'll strengthen the care we provide by strengthening the team ...

Crisis Connections

Clinical Supervisor

Seattle, WA · On-site

$86K - $94K/yr

When someone is experiencing one of the hardest moments of their life, Crisis Connections is there . As a Clinical Supervisor , you'll strengthen the care we provide by strengthening the team ...

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How much do crisis connections jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for crisis connections in the United States is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Connections specialist, and why are they important?

To thrive as a Crisis Connections specialist, you need strong crisis intervention skills, active listening, and a background in social work, psychology, or a related field, often supported by relevant certifications in mental health or crisis response. Familiarity with crisis call center software, case management systems, and suicide risk assessment tools is typically required. High emotional intelligence, resilience, and the ability to remain calm under pressure are crucial soft skills for this role. These skills and qualities are vital to provide effective support, de-escalate critical situations, and ensure the safety and well-being of individuals in crisis.

What are some common challenges faced by professionals working at Crisis Connections, and how can new team members best prepare for them?

Professionals at Crisis Connections often deal with high-stress situations, including providing support to individuals in crisis or distress. Common challenges include managing emotional fatigue, maintaining clear boundaries, and responding effectively to a wide range of urgent needs. New team members can best prepare by developing strong self-care practices, familiarizing themselves with de-escalation techniques, and participating actively in training and supervision sessions. Collaboration with supportive colleagues and regular debriefings are also integral to managing the emotional demands of the work.

What are Crisis Connections and what do they do?

Crisis Connections is an organization that provides immediate help and support to individuals experiencing emotional distress, mental health crises, or other urgent situations. They operate crisis hotline services, connect people to resources, and offer intervention to prevent harm. Their team of skilled professionals and volunteers are trained to assist with a variety of issues, including suicide prevention, substance abuse, and domestic violence. Crisis Connections serves as a critical link between those in distress and community resources, ensuring people get the help they need.

What is the difference between Crisis Connections vs Crisis Hotline Volunteer?

AspectCrisis ConnectionsCrisis Hotline Volunteer
Required CredentialsTraining in crisis intervention, active listening, and mental health awarenessSimilar training in crisis intervention and active listening, often provided by the organization
Work EnvironmentCall centers, community centers, or remote settings providing immediate crisis supportVolunteer-based, often remote or in-person crisis hotline settings
Employer & Industry UsageNonprofit organizations, mental health agencies, crisis intervention servicesNonprofits, community organizations, mental health support services
Common Search & ComparisonYesYes

Both Crisis Connections and Crisis Hotline Volunteers focus on providing immediate crisis support through trained intervention. Crisis Connections typically refers to organizations offering comprehensive mental health crisis services, while Crisis Hotline Volunteers are individuals volunteering to operate crisis hotlines. The roles overlap in training and work environment, but Crisis Connections often refers to the organization or agency, whereas Crisis Hotline Volunteers are the frontline helpers.

More about Crisis Connections jobs
What cities are hiring for Crisis Connections jobs? Cities with the most Crisis Connections job openings:
What are the most commonly searched types of Crisis Connections jobs? The most popular types of Crisis Connections jobs are:
What states have the most Crisis Connections jobs? States with the most job openings for Crisis Connections jobs include:
What job categories do people searching Crisis Connections jobs look for? The top searched job categories for Crisis Connections jobs are:
Crisis Connections jobs near you
Infographic showing various Crisis Connections job openings in the United States as of July 2026, with employment types broken down into 68% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,410 per year, or $25.7 per hour.
988 Crisis Call Specialist

988 Crisis Call Specialist

Crisis Connections

Seattle, WA • Remote

$26.79/hr

Other

Posted 21 days ago

Job description

Description

Join the Front Line of Compassion

988 Crisis Call Specialist

Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX)
$26.79/hour | Union-Represented (OPEIU)


At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you'll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.


If you're empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.

Why This Role Matters

The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.

Our approach centers dignity, respect, and non-judgment-meeting people where they are and helping them move toward safety and stability.

What You'll Do

As a 988 Crisis Call Specialist, you will:

  • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
  • Conduct suicide risk and behavioral health assessments and support de-escalation
  • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
  • Develop safety and action plans with individuals in crisis
  • Connect callers to appropriate community resources and crisis response partners
  • Accurately document interactions in the electronic health record
  • Follow established 988 Lifeline protocols and performance standards
  • Contribute to shared team goals for response times, availability, and quality care

Requirements

What We're Looking For
We're seeking candidates who bring both skill and heart to this work. 


Required Qualifications:

  • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree + 1 year BH experience, Associate degree + 2 years BH experience)
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms in a fast-paced environment
  • Ability to remain focused and grounded during emotionally intense conversations  
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. 

Preferred Experience:

  • Crisis intervention or suicide prevention experience
  • Behavioral health or contact center experience
  • Knowledge of the King County public mental health system

Technology & Work Environment
This is a fully remote position, with requirements to support confidentiality and service quality:

  • Must reside in Washington, Arizona, Ohio, or Texas
  • Reliable high-speed internet (wired connection preferred; no hotspots)
  • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
  • Quiet, private workspace suitable for confidential conversations
  • Ability to sit or stand and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. 


Scheduling & Pay

  • Multiple schedules available (part-time and full-time)
  • $26.79 per hour
  • Union-represented position (OPEIU)
  • Paid training and onboarding
  • Full Benefits 

Our Commitment to Inclusion
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. 


Ready to Make a Difference?

If you're passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we'd love to hear from you. 


Apply today and help answer the call when it matters most.  

Apply