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How much do crisis call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for crisis call center in the United States is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by crisis call center staff, and how are they supported in managing stress?

Crisis call center staff often handle emotionally intense situations, which can lead to compassion fatigue and stress. To help manage these challenges, many centers provide regular supervision, access to mental health resources, and debriefing sessions after particularly difficult calls. Team members typically work closely together and support each other, fostering a collaborative environment. Ongoing training in self-care and stress management is also common to help staff maintain their well-being while providing crucial support to callers.

What are the key skills and qualifications needed to thrive as a Crisis Call Center Specialist, and why are they important?

To thrive as a Crisis Call Center Specialist, you need strong listening skills, crisis intervention training, and often a background in psychology, social work, or a related field. Familiarity with call management systems, crisis intervention protocols, and relevant certifications like ASIST (Applied Suicide Intervention Skills Training) is common. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These competencies enable effective support for individuals in crisis, ensuring their safety and connecting them with appropriate resources.

What is a Crisis Call Center?

A Crisis Call Center is a specialized service that provides immediate support, resources, and intervention for individuals experiencing emotional distress, mental health crises, or other urgent situations. Staffed by trained professionals or volunteers, these centers offer confidential assistance over the phone, and sometimes through text or online chat. Their main goal is to help de-escalate crises, provide emotional support, and connect callers with appropriate services or emergency help when needed.
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Crisis Call Center jobs near you
Infographic showing various Crisis Call Center job openings in the United States as of June 2026, with employment types broken down into 11% Locum Tenens, 11% As Needed, 54% Full Time, 11% Part Time, and 13% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,337 per year, or $23.2 per hour.
Crisis Services Supervisor - Call Center

Crisis Services Supervisor - Call Center

DuPage County Health Department

Wood Dale, IL

$70K - $81K/yr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Dupage County Health Department rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

360th of 646 rated public administrative organizations

Job description

Description
Leadership Opportunity in Crisis Services!
With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis.
About Crisis Services & The Crisis Recovery Center
The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis.
For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center .
Job Details
An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff.
-Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff
-The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors
-The hiring range for this position is $70,895 to $81,595, depending on experience
Benefits Galore!
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
#DuPageCountyHealthDepartment2
Responsibilities
As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will:
-Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline
-Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care)
-Act as project director for grants related to the Crisis Call Center
-Conduct crisis line monitoring and evaluation
-Provide training and coaching to staff working at crisis services
-Provide support and consultation to staff regarding unique or complex client situations
-Collaborate with other professionals to support integrated care for clients served through crisis programs
-Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services
-Monitor and analyze program outcomes and implement quality control processes
-Participate in emergency response activities as assigned
-Review charts and documentation for accuracy and compliance
-Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities
Requirements
-Completion of a master's degree in psychology, Social Work or a related field
-5+ years of behavioral health experience, including at least 3 years of supervisory experience
-An equivalent combination of training and experience
This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist
Supplemental Information
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary
$70,895.00 - $81,595.00 Annually
Job Type
Full Time (40.0 hours per week)
Service Unit
Behavioral Health Services
Department
Emergency Services

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