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Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

As a 988 Crisis Call Specialist , you'll play a vital role in providing life-saving emotional ... Behavioral health or contact center experience * Knowledge of the King County public mental health ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site

$26.79/hr

As a 988 Crisis Call Specialist , you'll play a vital role in providing life-saving emotional ... Behavioral health or contact center experience * Knowledge of the King County public mental health ...

Memphis Crisis Center

Crisis Call-Taker

Memphis, TN · On-site

Volunteers (18 and up) needed to staff 24/7 crisis hotline. Free training available. Shifts are Monday-Friday 3pm-7pm and 7pm-11pm. Must be compassionate and reliable. Volunteers must commit to a ...

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How much do crisis call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for crisis call center in the United States is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.92 per hour, depending on experience, location, and employer.

What is a crisis call center?

A Crisis Call Center is a specialized service that provides immediate support, resources, and intervention for individuals experiencing emotional distress, mental health crises, or other urgent situations. Staffed by trained professionals or volunteers, these centers offer confidential assistance over the phone, and sometimes through text or online chat. Their main goal is to help de-escalate crises, provide emotional support, and connect callers with appropriate services or emergency help when needed.

What are the key skills and qualifications needed to thrive as a crisis call center specialist, and why are they important?

To thrive as a Crisis Call Center Specialist, you need strong listening skills, crisis intervention training, and often a background in psychology, social work, or a related field. Familiarity with call management systems, crisis intervention protocols, and relevant certifications like ASIST (Applied Suicide Intervention Skills Training) is common. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These competencies enable effective support for individuals in crisis, ensuring their safety and connecting them with appropriate resources.

What are some common challenges faced by crisis call center staff, and how are they supported in managing stress?

Crisis call center staff often handle emotionally intense situations, which can lead to compassion fatigue and stress. To help manage these challenges, many centers provide regular supervision, access to mental health resources, and debriefing sessions after particularly difficult calls. Team members typically work closely together and support each other, fostering a collaborative environment. Ongoing training in self-care and stress management is also common to help staff maintain their well-being while providing crucial support to callers.

What qualifications do you need to work for the crisis call center?

To work as a crisis call center agent, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle stressful situations. Some positions may require training in crisis intervention or mental health first aid, and familiarity with call center software is often preferred.
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Crisis Call Center jobs near you
Infographic showing various Crisis Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,337 per year, or $23.2 per hour.

988 Crisis Call Specialist

Crisis Connections

Seattle, WA • On-site, Remote

$26.79/hr

Full-time

Re-posted 14 days ago

Job description

Job Type
Full-time, Part-time
Description
Join the Front Line of Compassion
988 Crisis Call Specialist
Part-Time & Full-Time Fully Remote (WA, AZ, OH, TX)
$26.79/hour Union-Represented (OPEIU)
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you'll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you're empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters
The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment-meeting people where they are and helping them move toward safety and stability.
What You'll Do
As a 988 Crisis Call Specialist, you will:
  • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
  • Conduct suicide risk and behavioral health assessments and support de-escalation
  • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
  • Develop safety and action plans with individuals in crisis
  • Connect callers to appropriate community resources and crisis response partners
  • Accurately document interactions in the electronic health record
  • Follow established 988 Lifeline protocols and performance standards
  • Contribute to shared team goals for response times, availability, and quality care

Requirements
What We're Looking For
We're seeking candidates who bring both skill and heart to this work.
Required Qualifications:
  • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree + 1 year BH experience, Associate degree + 2 years BH experience)
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms in a fast-paced environment
  • Ability to remain focused and grounded during emotionally intense conversations
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred Experience:
  • Crisis intervention or suicide prevention experience
  • Behavioral health or contact center experience
  • Knowledge of the King County public mental health system

Technology & Work Environment
This is a fully remote position, with requirements to support confidentiality and service quality:
  • Must reside in Washington, Arizona, Ohio, or Texas
  • Reliable high-speed internet (wired connection preferred; no hotspots)
  • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
  • Quiet, private workspace suitable for confidential conversations
  • Ability to sit or stand and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request.
Scheduling & Pay
  • Multiple schedules available (part-time and full-time)
  • $26.79 per hour
  • Union-represented position (OPEIU)
  • Paid training and onboarding
  • Full Benefits

Our Commitment to Inclusion
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you're passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we'd love to hear from you.
Apply today and help answer the call when it matters most.

Apply