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Crisis Call Center Jobs in Remote, OR (NOW HIRING)

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Crisis Call Center information

What is a crisis call center?

A Crisis Call Center is a specialized service that provides immediate support, resources, and intervention for individuals experiencing emotional distress, mental health crises, or other urgent situations. Staffed by trained professionals or volunteers, these centers offer confidential assistance over the phone, and sometimes through text or online chat. Their main goal is to help de-escalate crises, provide emotional support, and connect callers with appropriate services or emergency help when needed.

What are the key skills and qualifications needed to thrive as a crisis call center specialist, and why are they important?

To thrive as a Crisis Call Center Specialist, you need strong listening skills, crisis intervention training, and often a background in psychology, social work, or a related field. Familiarity with call management systems, crisis intervention protocols, and relevant certifications like ASIST (Applied Suicide Intervention Skills Training) is common. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These competencies enable effective support for individuals in crisis, ensuring their safety and connecting them with appropriate resources.

What are some common challenges faced by crisis call center staff, and how are they supported in managing stress?

Crisis call center staff often handle emotionally intense situations, which can lead to compassion fatigue and stress. To help manage these challenges, many centers provide regular supervision, access to mental health resources, and debriefing sessions after particularly difficult calls. Team members typically work closely together and support each other, fostering a collaborative environment. Ongoing training in self-care and stress management is also common to help staff maintain their well-being while providing crucial support to callers.

What qualifications do you need to work for the crisis call center?

To work as a crisis call center agent, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle stressful situations. Some positions may require training in crisis intervention or mental health first aid, and familiarity with call center software is often preferred.
Crisis Call Center jobs near you
Infographic showing various Crisis Call Center job openings in Remote, OR as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution.

Patient Services Representative - Floater

Waterfall Community Health Center

North Bend, OR • On-site

$18.54 - $22.64/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Ensure new and existing patients' registration and scheduling needs are met.

  • Assist patients with completing paperwork, verify insurance coverage, and provide appointment reminders.

  • Answer phone calls, field patient concerns, and perform administrative tasks such as copying, scanning, and updating patient information.

Job description

Job Type
Full-time
Description
Job Purpose:
The Floater Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.
Duties:
  • Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and align with our Mission Statement while performing assigned duties.
  • Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
  • Ensure new and existing patients' registration and scheduling needs are met.
  • Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
  • Complete appropriate forms and enter patient information into the EPIC EHR system.
  • Collect patient fees.
  • Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
  • Answer high-volume calls in a timely manner and direct calls to appropriate staff.
  • Copy and scan patient information.
  • Review and update FQHC (Federally Qualified Health Center) documents.
  • Provide excellent customer service.
  • Call patients for appointment reminders.
  • Scrub the charts before the visit for patients who will be seen in the clinic.
  • Verify insurance coverage and notify the patient if the provider is not credentialed with their insurance.
  • Provide good faith estimates to patients before appointment.
  • Offer prompt pay or sliding fee scale.
  • Schedule and/or cancel patient appointments.
  • Assist with credentialing as needed.
  • Other related duties as may be assigned by the Supervisor.

Floater Duties:
  • This position is assigned to the main clinic as a "home" base.
  • Travel between Waterfall's five clinics will be necessary to cover for PSRs who are absent due to illness, PTO, leaves of absence, etc.
  • If employee is traveling between clinics using their own vehicle, employee will be reimbursed for mileage travelled, consistent with the Mileage Reimbursement Policy.
  • Employee will be paid their normal hourly rate for travel between clinics, consistent with State and Federal rules and statutes.

Requirements
Education and/or Experience and Qualifications:
  • High School Diploma or GED
  • Experience in health care, customer service, or public relations preferred.
  • Strong computer skills including experience with Microsoft office software.
  • Excellent verbal and written communication, problem solving and organizational skills.
  • Understanding of labor law and employment equity regulations

Licensures/Certifications:
  • Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
  • Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.

Immunizations Required:
  • TB (test upon hire)

Physical Requirements:
  • Prolonged periods sitting at a desk working at a computer.
  • Able to lift 15 pounds occasionally.
  • Travel between Clinics

Benefits:
  • Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
  • 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
  • Medical/Dental/Vision (100% employer paid).
  • 401K Retirement Plan (6% match).
  • Options for long-term disability.
  • $50,000 Life Insurance Policy (options for additional voluntary life).
  • Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
  • Employee Assistance Program (EAP).
  • Downtown Health and Fitness gym membership discount.
  • Headspace Care employer paid membership.

Salary Description
$18.54 to $22.64

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