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How much do crisis call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for crisis call center in the United States is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by crisis call center staff, and how are they supported in managing stress?

Crisis call center staff often handle emotionally intense situations, which can lead to compassion fatigue and stress. To help manage these challenges, many centers provide regular supervision, access to mental health resources, and debriefing sessions after particularly difficult calls. Team members typically work closely together and support each other, fostering a collaborative environment. Ongoing training in self-care and stress management is also common to help staff maintain their well-being while providing crucial support to callers.

What are the key skills and qualifications needed to thrive as a Crisis Call Center Specialist, and why are they important?

To thrive as a Crisis Call Center Specialist, you need strong listening skills, crisis intervention training, and often a background in psychology, social work, or a related field. Familiarity with call management systems, crisis intervention protocols, and relevant certifications like ASIST (Applied Suicide Intervention Skills Training) is common. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These competencies enable effective support for individuals in crisis, ensuring their safety and connecting them with appropriate resources.

What is a Crisis Call Center?

A Crisis Call Center is a specialized service that provides immediate support, resources, and intervention for individuals experiencing emotional distress, mental health crises, or other urgent situations. Staffed by trained professionals or volunteers, these centers offer confidential assistance over the phone, and sometimes through text or online chat. Their main goal is to help de-escalate crises, provide emotional support, and connect callers with appropriate services or emergency help when needed.
More about Crisis Call Center jobs
What cities are hiring for Crisis Call Center jobs? Cities with the most Crisis Call Center job openings:
What states have the most Crisis Call Center jobs? States with the most job openings for Crisis Call Center jobs include:
What job categories do people searching Crisis Call Center jobs look for? The top searched job categories for Crisis Call Center jobs are:
Crisis Call Center jobs near you
Infographic showing various Crisis Call Center job openings in the United States as of June 2026, with employment types broken down into 11% Locum Tenens, 11% As Needed, 54% Full Time, 11% Part Time, and 13% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,337 per year, or $23.2 per hour.

CRISIS CALL CENTER PART-TIME WEEKEND DAY SUPERVISOR

Mental Health Association in Orange County, NY

Middletown, NY • On-site

$29/hr

Other

PTO

Posted 2 days ago

Job description

Description

Title:   Crisis Call Center Part Time Weekend Supervisor

Reports to:  CCC Program Manager 

 Job Objectives: 

Under the direction of the Crisis Call Center Program Manager, assist with the oversight of the Crisis Call Center Counselors during their assigned weekend shifts. 

Part-Time Weekend Day Supervisor provides direct administrative supervision to Crisis Call Center counselors and is responsible for overseeing the delivery of Text4Teens services during the weekend.

Perform duties while actively promoting an environment consistent with MHA's Cultural Equity Policy and WELCOME Orange.


Responsibilities: 

Provide administrative, and technical supervision to individuals answering the calls or texts (i.e. clinical counselor, counselor, per diem, and volunteers/interns). Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program Manager.

Provide supervision with staff counselors including monthly supervisions and annual reviews.

Provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with Crisis Call Center Program Manager.

Responsible for prioritizing work and delegating tasks to ensure proper coverage.

Oversight of the Text4Teens services. 

Responsible for On-Call coverage one as needed. 

Responsible for monitoring and/or completing required data collection, statistical, and program reports.

Responsible for the general oversight of the Crisis Call Center during the Crisis Call Center Program Manager's absence.

Ensure compliance of staff, per diem and volunteers/interns during your shift to ensure program standards, policies, procedures, and guidelines are followed.

Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions. (i.e., assist as part of a team in the overall management of call flow and Text4Teens).

Answer crisis calls when needed.

Provide "real time" support to Crisis Call Center Counselors experiencing difficulties on calls and handle escalated caller inquiries promptly and professionally when necessary.

Initiate debriefing sessions with Crisis Call Center Counselors, and volunteers/interns after they have taken a difficult call, text or when they need additional support.

Oversight of the Crisis Call Center resource directories.

Collaborate with Program Manager and Crisis Call Center Clinical Counselors and Counselors in de-escalation of caller contacts that warrant supervisory intervention (through coaching of crisis call center counselors and/or contact with caller).

Complete weekly, monthly and quarterly reports and listen to call audio as indicated for quality improvement and operations to Program Manager.

Assist with training new staff, volunteers/interns and provide on-going supervision/coaching during shift.

Maintain responsibility for meeting service levels and maintaining efficient operations during assigned shift.

Work with Program Manager to develop and ensure efficient dissemination of all core training requirements, policy and program changes and assist with implementation of new programs.

Ensures HIPAA laws and MHA confidentiality policies are followed.


Requirements

Qualifications:

Master's in Social Work, Master's in Mental Health Counseling, OR Masters in a related field. 

o Two years-experience with the practice of assessment and crisis management/intervention.

o Minimum of 2 years of supervisory experience required. 

OR has bachelor's degree working towards your master's degree.

o Two years-experience with the practice of assessment and crisis management, intervention.

o Minimum of 3 years of supervisory experience required. 

Superior supervisory skills as evidenced by being organized, self-motivated, effective time management and can coordinate multiple tasks simultaneously.

Bilingual Spanish/English preferred.

Courteous, empathic, and professional manner.

Excellent interpersonal skills.

Excellent tact and diplomacy.

Ability to work efficiently in a team setting, with collaborative partners and in a high-paced environment.

Working knowledge of Motivational Interviewing and Strength-Based approaches.

Knowledge of human service resources, that include, but are not limited to: mental health, substance use, physical disabilities, physical health and developmental disability resources in Orange County, New York.

Effective written and oral communication skills.

Ability to maintain professional demeanor when handling crisis and ventilation contacts.

Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.

Efficiency with information-gathering, problem solving, and conflict-resolution.

Ability to adapt and be flexible to changes in protocol and program needs.

Proficiency in Excel and Microsoft Word required.

Valid Driver's License and ability to drive with current driving record acceptable for agency insurance coverage.


Other Duties:

Duties outlined above are intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Duties are subject to change based upon the final design/model of the Orange County Crisis Call Center.

Terms of employment/benefits:

Sixteen (16) hours per week. Hiring for 11:00am-7:00pm (hours may vary to meet the demand of the center) Saturday and Sunday.

Schedule may require irregular work hours due to the nature of operating 24 hours/7 days a week Crisis Call Center and it is expected that you will work the holiday if it falls on your assigned shift. 

Locations: Emergency Service Center in Goshen (22 Wells Farm Road, Goshen, NY) and Mental Health Association in Orange County, Inc. in Middletown (73 James P. Kelly Way, Middletown, NY).

Paid holidays, PTO, Wellness, and sick leave according to MHA Policy.

6-Week Mandatory new hire training required, which hours may differ than those hired to work.

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